Such a friendly process, they really go above & beyond for the Veteran!
The whole buying experience was not smooth and very stressful. Just one issue after another only to be robbed with excess fees !!!Even after the loan I cannot get a hold of anyone to address the insurance money you withheld from me against my objections !!! Now my insurance has dropped me because you failed to pay them.Your stupid AI system is the worst customer experience I have ever encountered & cannot get anything done with or get to the right people to help you !!!Why would any honorable person recommend your company after this fiasco !!!
Response from Veterans United
Hey Timothy,
I'm really sorry to hear how rough this experience has been for you. Buying a home should feel like a moment to celebrate—not a constant string of stress and frustration. It’s especially concerning to hear about the insurance issues and how hard it’s been to get in touch with someone who can actually help. That’s not the experience we want anyone to have.
I want to make sure your concerns are heard and looked into properly. Our Client Advocate team is here to help track down what happened and make sure you’re connected with the right folks to get answers. You can reach us directly at 1-800-212-5200 or by emailing ClientAdvocate@vu.com.
We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST, but if you reach out outside those hours, we’ll do our best to respond as soon as we’re back in.
We had a wonderful experience with Veterans United.
I have used the company multiple times with no issues.
The VU team was awesome. The process was simple and the timeline was most reasonable.
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Our loan team exceeded our expectations. Their professionalism, interpersonal skills, and overall knowledge is to be commended!
Ben and his team were great to work with!! They took us from start to finish in the loan process and now we are enjoying our new home!
Beginning to end, you all made this happen. It's clear you are interested in the customer. It shows in the little things and the big picture. This was a challenging one and you all stuck with it, being flexible and willing.
Veterans United did an excellent job ensuring I knew what I needed to do through the whole process. They worked with my busy schedule. They provided me with all the resources to make my home purchase a reality.
Our team was super helpful and accommodating with each situation that arose.
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Everyone was there to assist me
Since day 1! Zack and Matt explained every step of the way and were always available to assist or answer any questions I had! Nicky was equally amazing! Great staff, great team! Thank you!
MyVU app made it easy to access and upload any documents. Team did excellent in keeping me informed and making it easy for me to understand everything.
The team was very helpful, responsive, and was able to help me close in less than 30 days.
Although it took 2.5 months to close on our VA Loan Assumption, Kat and Moya were very responsive and reassuring in the complicated process. Thank you!
They worked with us all the way, answering so many questions and always keeping us in the loop. We would highly recommend this team - they truly worked as a team.
Great to work with. Answered all of my questions quickly, honestly, and with the pertinent information. Assisted me through the process of buying my first house. No one was pushy for me to buy a more expensive house which was greatly appreciated. Got a seemly good interest rate. The work and communication from Veterans United people was appreciated
