I’m a disabled female. I will be 70 on my birthday and this is my first house. Everyone was so helpful and explained the process to me and answered my questions. Veterans United Home Loans thank you for helping me get my first home.
Carmen
Ellen and Genevieve also provided excellent customer service. On-line app allowed for communication of needed documents and status of process to keep us informed.
One suggestion would be to send an e-mail when request is being made on the app.Being a veteran, I was expecting a better interest rate though I know that falls somewhat on our present administration.
Very easy to work with, and updates you constantly throughout the process. Would definitely recommend for any type of home purchase.
Scott Finklang and Team were absolutely awesome! I had no idea I was in for this level of professionalism! They left my family and I with nothing but smiles! My wife loved the service by Scott Finklang and team as did I. Thank you so much for taking care of us!! Couldn't have picked a better organization to go through for our Loan than with Veterans United!
This has been our 4th loan with Veterans United and we could not be happier! It is so very comforting to find a lender that you can trust. Chris Primmer and his crew are outstanding and there service cannot be beat. We are so very grateful for their professionalism and guidance through what could be a very stressful process. They made our experience so easy. They have treated us like family and we value their partnership with us. They are so easy to hand the reins over and take care of the process. We appreciate every one of the Veterans United Team!
The entire team was professional and resourceful from the start. Would highly recommend them to a friend
Harry Basnight answered all my questions. Did not leave out any detail even if it did not benefit himself. Really a stand up gentleman and a man of his word.THANK YOU!
I am super happy and thankful for all the help i received while working with the whole team. I wanna give a special thumbs up for Shayna, she answered any questions I had and helped me get my credit to where it needed to be to make this all possible forever grateful for her and everyone else.
Loved Veterans United Home loans. They took such good care of us. All the way thru the whole process.
I also would like to send out thanks to Daniel Heggarty and Natalie Kelly who both helped and had geart communication skills and the best customer service.
The VU team did an amazing job with everything regarding the home purchase to make it as smooth and timely as possible. 100% recommend them for any veteran looking to buy their first home. Communication and response times were immaculate, special thanks again to Ross and Julie for making this happen!
The underwriting department continuously created headache for myself, my family, and your entire team due to incompetence and constant handing off of the account. Ask JB and Brittney Miller I’m sure the can expound upon it…
Response from Veterans United
Lawrence, we appreciate your honest feedback and we are glad that your experience with your loan team was positive. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that the underwriting process did not meet your expectations. The mortgage process can certainly feel frustrating, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families. Thank you for giving us the opportunity to serve you, and we hope you enjoy your new home!
I cannot say enough good things about Dean and his team. They were always helpful and willing to work with me to ensure that I got everything that I asked for. The entire experience was a great one. Thank you guys!
The process was very smooth and there were no surprises along the way. Really appreciate quick and concise communications with the team. One thing that I particularly appreciate is that I wasn't bombarded with calls, texts, and emails once I got pre-approved. The team let me know they were there for me and then patiently waited until I found a home I wanted to put an offer on.
My team was great! Very quick to respond whenever I had questions. Easy to work with and very knowledgeable about the process. They made my first home buying experience great!
I had a great experience with Veterans United. Everything was simple and easy to understand which took a lot of stress out of my home buying journey.
Thank you to everyone! It was a great experience! Petra, Sissye, Amanda and Joel=Dream Team! Thank you for helping us finally realize our dream of homeownership!
Great experience with Veterans United. I have purchased several homes and refinances using Veterans United. My loan officer Clint has helped me make multiple home purchases and I am very happy with the services received.
Thank you for a Job Well done!
