This experience was awesome. You all made this so easy and understanding.
Thank you
Jennifer and Kevin
I really loved the Veterans United portal which was easy to navigate and showed me what needed to be competed. However my loan officer with Veterans United was difficult to get in contact with and I had many questions that were unanswered
Response from Veterans United
Hey Garrett,
Thanks for your feedback. I'm glad to hear that you found our portal easy to navigate – we put a lot of effort into making it user-friendly and helpful.
I’m sorry to hear that your experience with your loan officer wasn’t as smooth. It’s important to us that our borrowers feel supported and have all their questions answered promptly. I apologize for any frustration this caused you.
I'd like to look into this further and see how we can improve. Could you reach out to our Client Advocate team? You can contact us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime, and we’ll get back to you as soon as we can.
Thank you for bringing this to our attention, and for your understanding.
All together VU made this experience better. Everyone, from Jeff to Liz to Levi made me and my wife both feel heard and respected. Any questions we had were answered in a timely answer, even if they were about the most basic things in the process. We want to thank them all, from the bottom of our hearts, for helping us buy this home. It is a dream that we were never sure would actually happen.
Taylor Deppe and the entire Veterans United team did an amazing job throughout my entire homebuying journey. As a first time homebuyer, I didn't fully understand the process that went into purchasing a home, but Taylor and her team were always there to answer questions in a timely manner. I gave them my full trust and just closed on my family's dream home.
I would highly recommend Veterans United. If you don't first qualify they have a program that helps provide education to what you need to do to make that happen. Then Scott and Abby was very knowledgeable on the processes and maneuvering thru the VA processes. Information was clear and actual expectations was presented.
My team at Veterans United was outstanding and I will definitely 10/10 recommend them to other service members looking for a home. Thanks!!!
The team did a great job and was a pleasure to work with.
I was originally informed that I would not have to put any money down except for $1,500.00- escrow (receiving most of that money back after closing), $800.00-apprasal, $500.00- inspection. I advised many times that we didn’t have money to put down and I was told that we would request that the seller pay the closing cost. I trusted that I would not have to pay anything more than $2800.00. When we found a house, we requested the real estate agent to make an offer. There apparently was miscommunication in our text messages, and the real estate agent made an offer without asking the seller to pay the closing cost. When I signed the documents, I didn’t understand what I was reading, this was our first time buying a home and going through this process, with so many forms and jargon I didn’t understand. I trusted the professionals and what was told to me. Unfortunately, that was a huge mistake that I would never make again. Apparently, I was required to pay nearly $12,000 at the end of closing, in addition to the $2800.00. The seller was not asked to pay the closing cost. I seen numbers in the contract I signed, but I didn’t realize I was agreeing to pay those fees. When I informed Anna of the mishap and my lack of understanding, she responded, “We have many people sign contracts and they seem to understand.” That comment made me feel degraded.
My husband had a stroke while he was riding his motorcycle on July 27, 2023. He suffered a brain injury in the wreck. So not only is he recovering from the stroke but also a brain injury. This event changed our lives My husband requires my 24-hour care to help him eat, clean up, moving from place to place, etc. Buying a home at this point was ideal, because we currently rent. Because we rented, he was not able to have the medical equipment he desperately needed, because we could not install medical equipment in the rental home.
I expected this process to be easy, as I was informed it would be. But it was not easy. It was beyond stressful. From being told misinformation, to having to come up with $12,000.00, this process was a complete disaster that left us in a financial mess. I would never recommend Veterans United to anyone. In the near future I will refinance this loan, and we definitely will not be refinancing Veterans United.
Response from Veterans United
Hi Delrick,
I’m really sorry to hear about your experience and the difficulties you faced during your homebuying process. It sounds like you went through an incredibly stressful time, especially with your husband’s health issues. This is definitely not the experience we want for any of our borrowers, and I'm truly sorry that we fell short in your case.
It’s concerning to hear about the miscommunication regarding the closing costs and the lack of clarity around the documents you signed. Buying a home should be a straightforward and positive experience, and it’s clear we didn’t provide the support and guidance you needed.
I’d like to understand more about what happened and see how we can make things right. Could you reach out to our Client Advocate team? You can contact us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime, and we’ll get back to you as soon as we can.
Thank you for bringing this to our attention, and again, I’m very sorry for the trouble you’ve experienced.
Veterans United was a wonderful experience
Big thank you to the team. Everything went smooth and fast. Thank you,
Overall I feel Veterans United does a great job, easy process and setup through the app. For a first time home buyer I am pleased.
Brooke hands down was the star of the show. She was very knowledge and attentive to all of my concerns and needs. i def will use Veterans United again. You all have an amazing team.
Better experience than I expected. I always felt informed and like there wasn’t a “catch”
Chris and his team made this a very easy process to complete and went above and beyond throughout the entire process.My agent Jessie, found the perfect home for my wife and I very quickly. A perfect fit !I can't thank the entire team enough.
