The requests from the underwriters are overwhelming.
The APP is a mess and items do not go in the order they are dropped in.
Some of your terms need updating.
This was the most stressful re-fi or purchase we have ever experienced. This could have been avoided. I never felt like the customer. I felt you thought you were doing me a favor. excuse me! who is paying the fees??????
Response from Veterans United
Richard we appreciate your honest feedback. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We apologize that our service did not provide the personalized experience you expected throughout the process. We also understand that the underwriting process did not meet your expectations. The mortgage process can certainly feel exhausting, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of all parties and ensures all the I's are dotted and T's are crossed. Thank you for giving us the opportunity to serve you, and we hope you continue to enjoy your home!
Comfortable to work, laughable, .You really do make buying a home Fun. Even at the signing. So what's our next project?
The realtor and the title company said it was the easiest VA loan ever.
The Veterans united twam do an amaxing job and are very easy to work with. They take all aspect of home buying and moving into consideration. They even sent me a care package of treats and toys as a housewarming gift for my dogs and cats!! They love them! Will definatley utilize their services again the next time i buy a house and will recommend them to any one who is in the market and looking for a new home.
Glad that they were able to help me out in purchasing a home. Appreciate yall !!!
I can not speak for the entire Veteran’s United staff, but I will say My Veteran’s United team was amazing to work with, they were always a text or phone call away, and still are even after closing. We had one bump in the road, but they didn’t break a sweat, kept me informed and calm through the entire process and came through in the end. So YES I highly recommend using Veterans United to all my veteran friends and family!
Please do a better job communicating with the team, customer, and costumers agents. That was my only issue with the process. Some "to-do" list were redundant and I think that was because of lack communication. Other than that, I enjoyed VU and proud to be a part of it.
Veterans United is the best place for veterans to go when looking to purchase a home. From start to finish their service is second to none.
With all the obstacles Charles was able to come through with a solution
This is our third time working with Veterans United. From start to finish, Mike and his team were wonderful. They worked with us through every step of the home-buying process and we closed on our dream home at the end of June. We truly felt like part of the family and that is the difference when you work with Veterans United. Thanks again!
We had a challenging purchase, every step of the way the loan team was in communication up until the very end. Planned PTO and holidays were a real challenge for this team. Follow up could be a challenge and hand off to another team member were challenging at best. When we ran into issues just before closing, it seemed the entire loan team was out of the office and we had to go to a client advocate to get assistance. The client advocate was AMAZING but took time to get in touch with them as I had to dial into the (800) # and get testy.This was our 4th purchase with VU, we love them but we have had the same experience with every transaction. Need a better method of monitoring and communication in order to put the purchasers at ease.
Shout out to Jason and his team at VU! The home-buying process is tedious, especially in the outrageous market in Washington State; they make it look easy! I will recommend them
to anyone! Jason is always available to help and go the extra mile for his customers!Evarice and Rachel Sadie
Our second time using Veterans United and would use again and continue to recommend.
Trevor is very knowledgeable and excellent with walking you through the process of your loan. He even called me back in a weekend to walk me through some paperwork I had questions on. Thank you Trevor!
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Jake was always available fast responses good information. I just sat back and Jake got me in my dream home. Thanks again Jake.
Thank you for everything!
I used VA and Veterans United was able to close my first house with them in 20 days. This time only took 27. I would recommend VU to anyone.
