Overall the process was easy and buying was not as stressful as I have been led to believe. Would recommend to anyone.
We are very pleased that we chose Veterans United.
The VA home loan is a great benefit, but be prepared to provide many documents (hopefully in the beginning and not last minute). Standard required forms should be obtained in the beginning of the process. Be aware that everything you provide to the VA home loan agent, then you have to get approval from an underwriter to get the CTC - “Clear to Close” (plus pay for an appraiser). When you think you’re done, you still have to wait for the closing agent to provide paperwork for the actual closing, which in my case delayed the closing date another day. All’s well that ends well! I love my new home and the benefit of a VA home loan. It’s a shame that the process was very stressful and I hope with my constructive criticism it can be improved. Tony and Jake are very nice fellows and they did come thru for me. The system needs to be changed to assure documents are requested at the beginning of the process to eliminate stress and delays. That’s why I could not give it a “10”, but did give it all an “8”.
Thanks VETERANS UNITED for a smooth mortgage , they are very professional and very easy to work with !!
I would definitely recommend Veterans United to my family and friends. The overall process was conducted in the most efficient manner that I have ever experienced, when purchasing a home or other real estate properties.
The team I worked with was awesome! The process was easy and streamlined. I accessed my account from anywhere to check progress. Thanks for making it easy and stress free!
Was very pleased with the whole experience. Quick and easy and they walked me through every step of the way. We love our our new home.
Veterans United made this homebuying experience easy and affordable. Great service.
Would highly recommend to any veteran seeking to buy a home.
John Parker and his team were great at helping and guiding me through the entire home buying process. Always there to answer my questions. Definitely A 10!!!
My loan was bungled from beginning to end. Through ignorance or inexperience I was sent on a wild goose chase for documents that didn’t exist over VA certification. The loan did not close when I requested because they waited until the last minute to work on it. I was left with nowhere to live for a week and had to move twice, once to a storage facility and then into my home. I was repeatedly asked for information I had previously provided. Finally, documents were sent to an incorrect address causing a further rescheduling if the closing. I trust that my experience was not the norm as I had researched Veterans United and they have a good reputation.
Response from Veterans United
Thank you for taking the time to let us know about your home purchase. Purchasing a home can take some time, and can run into unforeseen delays. We will use your feedback to help us improve our process and our communication going forward. Thank you for sharing John! If you want to provide any additional information, please reach out to our Client Advocate team.
Erica and Katie did an outstanding job with our home purchase, understanding, professional, good listeners, and very helpful thru the whole process. I would recommend them to any veteran who wants to purchase a home. Thank YouTim and Cindy
Courtney and Ellie were great. When we go to buy another house courtney will be the first one to call. We had a wonderful experience with this organization
Each time I have worked with Veterans United, I have been more than satisfied with the company and loan officers. After a rough few years, you allowed my daughter and I to own a home all on our own. It’s a huge deal for us.Thank you!
This was a great experience, I recommend this team to all. If you want the truth and an amazing comfortable process then rely on Mike, Erin, Troy and the rest of the team. It was definitely a pleasure doing business with them.
As a first time home buyer I was extremely nervous. Nathan Bitner and the staff from Veterans United made me feel comfortable and ensured I was well informed throughout the entire process. Their rates were better than USAA, and interacting with them was much easier. The next time I buy a home, Nathan and Veterans United will definitely be my choice.
