Veterans United knows what they are doing and will have your back through the loan process. Highly recommend.
We worked long and hard to get to the point where we could purchase a home. Upon first calling in to get a pre approval I had no idea what to expect and was pleasantly surprised to hear a warm welcoming voice. The process throughout was great I loved being able to just scan my documents in and just send them right over. Our dream has come true and we now own our home. My kids have security and we can be proud. Our dream has come true. THANKS VETERANS UNITED
Our loan team was very patient and understanding. We had a lot of questions since this was our first home and they answered everyone of them. I have no complaints.
Everyone made this process , that can be very overwhelming, very easy. Jeff and his team were in contact almost daily. They were very patient with my endless questions and always answered them fully.
Before we got this loan so many people told us to be careful dealing with the VA and warned us about the delays that would happen, the issues that would come up, and the hassle it would be to even secure a loan through the VA. Dealing with this company, and specifically Matt Istwan, we encountered none of those issues. Zero problems came up that weren't minor inconveniences that Matt took care of almost instantly. He made this experience so stress free for us, especially being young, first-time homeowners. We could not have imagined a better experience getting a VA loan, and we are happy to tell anyone who doubts this process how incorrect what they've heard is. We will be recommending Veteran's United, and referring everyone we can to work with Matt. Absolutely impressive work and customer service. We are so thankful to have our new home because of Matt and Veteran's United. Thank you!!
This is our third loan with Veterna's United and it has always been a wonderful experience for us
Highly recommend. Information flows and representatives are able to expertly answer questions.
If you are considering VU, just do it. VU goes above and beyond any and all expectations. VU is head and shoulders above all the others, believe me I used others in the past, but I will not ever make that mistake again.This is my second time using VU and Mike Mange. I score them a PERFECT 10 again. no regrets.
If you are a veteran and looking to purchase or refinance, I cannot recommend Veterans United Home Loans enough. They have your back and they will protect you. They explain every step to you and keep your best interest at heart. The team at Veterans United Home Loans was in constant contact and was always available to me for questions or concerns. Veterans United Home Loans even went above and beyond the normal channels of communication to ensure that I understood the processes and steps we were taking. There are some companies that say they help veterans as a PR stunt, but Veterans United Home Loans is the real deal.
Very detailed and understanding. Easy to work with. Great experience. I was very nervous but this team reassured me and worked with me until I had a clear understanding. No rush phone calls
VU made buying a home quick, easy, and FUN. They were there with us every step of the way to help and guide us.
Veterans United was great to work with. Their dedication to and appreciation of veterans shows! I highly recommend them.
Just be patient
I was very stressed out about buying a home. As a first time buyer, I wasn't sure if I would be ready, or even know how to start. Once I contacted Veterans United and spoke with my loan officer, I knew right away I made the right decision. Very professional team at Veterans United. The real estate agent they referred was a blessing! I will recommend to all my veteran friends they call Veterans United first for any future home loans. Thank you very much!
They will make your dream of home ownership a reality and be with you every step of the way.
We were told about Veteran's United by a friend in real estate. After reading the overwhelming positive online reviews of Veteran's United, we chose to apply. They were great at getting us pre-approved in a matter of hours. But the great customer service and communication ended there. Once we committed to VU with a purchase and sales agreement, things quickly went downhill. If you're looking for an efficient, accurate, and timely customer service experience, Veteran's United isn't it. Communication with our loan officer was terrible- even after expressing a need for improvement. After numerous closing delays due to what appears to be administrative oversight , Veteran's United eventually got us into our home and we are grateful for that, however, what should have been a happy and exciting experience was a nightmare of anger, stress, and frustration. Again, they got the job done and we are grateful to be in our new home, but if we could do it over, it would likely be with our local bank.
Response from Veterans United
It's great to hear things started well and you are now in your new home. We'd like to more about the details that led to the negative part of your experience if you willing to share. Please contact our Client Advocate team so we can prevent a similar situation from happening to any other Veterans.
