Under-promise and over-deliver. Instead, VU Over-promised and under-deliverd. I've gone through 4 VA loans now and this was by far the worst. Communication was extremely poor. If they would have just told us on Day 1 that we couldn't refinance for 6 months, my review would be completely different. Did they get us the loan? Yes. But they came across like a bunch of rookies that don't really know what they're doing. They consistently missed deadlines and scrambled to get things done. I had to ride them constantly to get results. Once we got past the 180 day hurdle, they got the loan closed quickly. Biggest thing they could do is improve up-front communication and expectation setting.
Response from Veterans United
Chad, we apologize for our error early on in the process. Understandably, it is frustrating to hear one thing and then later be told another that impacts your timeline. We appreciate your willingness to stick things out and we are glad that in the end, everything worked out for you. We will ensure this experience is used to help prevent similar situations in the future.
I did not have the credit score during the time of purchasing a home and Veteran United helped me throughout the whole process of getting the score I needed. They were extremely helpful and always contacted me for further assistance/guidance. My family and I are so grateful for Veteran United because they made our dream a reality.
Throughout the entire process of buying a home my wife and I never felt out of place or overwhelmed. Everything went smoothly.
This was my second time using Veterans United for my home buying process. One of the great things about VU is that they ONLY do VA loans, so they are intimately familiar with the entire process end to end. A of mine named Stuart that I did two tours with downrange bought a home (without telling me!) and he went through the home builders financing company for his VA Loan. His 30 close ended up being nearly a 50 day close because the company had done very few VA loans and was inexperienced navigating the process. Don’t be like Stuart, use Veterans United and close on time.
We had been putting off refinancing because my husband and I travel a lot and just don’t have the time. I am so glad I reached out to Veterans United. Their staff is amazing! They made the process as painless and easy as possible! I have already recommended them to my realtor friends and will continue to recommend them to our military friends. When you are buying or refinancing; you need a company you can trust; and that would be Veterans United.
I love that stay by are side the whole way .
Overall a very positive experience
We highly recommend using Phil Stroessner when purchasing a home through Veteran United. He goes above and beyond. We closed on our house within 40 days of starting process. In our experience Phil and Veterans United are one of the companies truly looking out for veterans. Please do not hesitate when deciding to use them. Mark and Michelle
To all veterans and veterans family members out there if you’re looking to purchase a home why not reach out to Veterans United, they will get you on track to becoming a home owner in 90 days or less depending on your situation. I reached out to Veterans United in the late part of February and I closed on my house in April thanks to a wonderful team at Veterans United and my agent George. Thank you once again Veterans United!!!
Quick and easy process. Very responsive team when you have questions.
Very good Company for Veterans. I have done two loans with them and had a very positive experience. I will definitely recommend this company.
I would strongly recommend using Veterans United to efficiently handle your real estate loan and much more!
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I have financed, and re-financed with Veterans United and I would use them again! I had a great experience, everything was very clear and the process moved pretty quickly. I asked tons of questions and they always answered them to the fullest extent. I would definitely recommend this company!
The buyer is educated and guided through each step of the loan process. Bill Musick was the loan officer who explained the loan process to me and my wife. He returned every phone call and answered every question. He corresponded with us through emails and asked us to complete a Things to Do List. Once a step was completed we moved on to the next step. Mr. Musick was always there to guide us along the way. Mr. Musick gives 100% when it comes to providing excellent customer service. Our Loan closed on the projected date. We were very satisfied the Veterans United and the way were treated.
Veterans United made our first home buying experience very easy and as stress-free as possible. Working with Brade (loan officer) and Nestor (realtor) was the best experience we as a young couple could have hoped for. Both of these people went above and beyond to ensure that everything was taken care of a timely manner. Thank you so much for your help. We cannot thank both of you enough!
Best Homebuying Experience ever
They are the best!!! Very helpful in the home buying process!
