Being able to see where I was in the home buying process was really nice. The to-do’s really helped me make sure I got everything my loan team needed to move along without any delays.
Thank you so much for everything. The gift we received in the mail today was just over and above and much appreciated. 5 stars to the whole crew who helped me achieve this dream. It means the world to me.
I like the checklist, however some items did not work well but Holly walked me through the things I had a hard time understanding.
We will always recommend Veterans United. Eric and Brittany Miller were absolutely amazing!!
Ginny, Evan and the entire team did well by me. Efficient, knowledgeable and effective. If you want answers to your mortgage questions - Ginny and her team at Veterans United are terrific !
I really appreciate everything that Jeff did for me. His knowledge and his patience were on point. I highly recommend any Veteran use Veterans United.
Karol and Amanda were an awesome team that helped us build a new house. They were very professional and knowledgeable in their work. They streamed line the process and answered all our questions. I highly recommend Veterans United and Karol to anyone who wants to buy a house. Thank you Veterans United.
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I have an amazing team working together to make sure everything falls in place,a lot of support,always ready to help or answer any questions I may,I am grateful for all the help and support.
Everyone who had a professional part of our home buying we give 5 stars.
Thank you Ryan, Dalton, Jordan and Chanel.
You all made it possible, and we cannot thank you enough for making the experience awesome.
This is our 3rd home purchase with VU and the level of customer experience and consistency have been second to none. The loan team, including Derek, Heather, Jaime and Mitch were exceptional, as they all have been and it's truly a team effort to get it done! 16 days to close is unbelievable!
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Mortgage broker Katy was amazing.
This is the second time I’ve used VU to purchase a home and their attention to details drew me back again and I was not disappointed; in fact, I was more impressed the second time around!
The whole team was wonderful and they definitely went above and beyond to help us get and keep everything on track all the way up to the last second
I would lead with advising folks to have cash reserves in the thousands on hand prior to proceeding with the process otherwise it was an easy straightforward process
Okay I wrote a lot of negative comments but deleted it. I forgive. I will keep myself at peace.
Response from Veterans United
Hey Terrence,
Thank you for your honesty and for taking the time to share your thoughts. Buying a home can be an emotional and stressful experience, and I truly appreciate your willingness to extend grace despite your frustrations.
Your feedback still means a great deal to us because it helps us understand where we can improve the experience for future homebuyers. I’m glad to hear you’ve found peace with the situation, and I sincerely hope you’re now able to enjoy this exciting new chapter in your home.
If there’s ever anything you’d like to discuss further, please don’t hesitate to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
