Wonderful job and great support from David and Matt. Thanks UV.
Negative Review of Veterans United Home Loans
Veterans United Home Loans is a well-known lender specializing in VA loans, but my experience with them was far from positive. From the outset, the process felt unnecessarily complicated and communication was inconsistent. The loan officers seemed overwhelmed and were slow to respond to my questions, often leaving me waiting days for simple updates or clarification.
One of the most frustrating aspects was the lack of transparency regarding fees and required documentation. I was repeatedly asked to provide the same documents, and each time, new requirements seemed to appear out of nowhere. This not only delayed the process but also made me feel like the company was disorganized and not respectful of my time.
Additionally, the promised closing timeline was not met. Despite assurances that everything was on track, my closing was delayed multiple times with little explanation. This caused a great deal of stress and forced me to make last-minute arrangements, costing me both time and money. It has been almost Two months since closing. I was told over a month ago that I was owed another $1,000. This mortgage company has had terrible customer service from the beginning. Many of the items that should have been coordinated with my loan broker should have been completed by them, but I never heard from them during the whole process. I had to call them, and then they were very vague and unhelpful. I think their people are working on too many projects. Do not expect customer service. Especially after closing, once they get their money, you will not hear from them, even though you have no idea if they followed through. One thing is for sure, they get paid.
Overall, I expected much more from a company that advertises itself as a leader in serving veterans. Based on my experience, I would not recommend Veterans United Home Loans to others seeking a smooth and professional home loan process. Especially if you are a disabled veteran and have a hard time doing what is necessary.
Response from Veterans United
Hi Patrick,
I’m really sorry to hear how difficult this entire process felt for you. What you described around the communication gaps, repeated requests, unclear expectations, and the trouble getting timely updates is not the experience I want anyone to have, especially during something as important as buying a home. You should have felt supported and informed from the start, and I can understand how frustrating it must have been when things felt disorganized and you weren’t getting the clarity you needed.
I’m also sorry to hear how the closing timeline shifted and how you were left making last-minute adjustments because of delays that weren’t clearly explained. That kind of uncertainty is stressful on its own, and the lack of follow-through afterward only added to your frustration. Feeling like you had to chase down answers or wonder whether things were handled correctly after closing isn’t acceptable, and I appreciate you being candid about what this was like from your side.
I’d really like the chance to look into everything you mentioned so we can understand what happened and address your concerns directly. If you’re open to connecting, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. I’m here Monday through Friday, 9 a.m. to 5 p.m. Central Time, and I’ll do everything I can to help get you some clarity.
Happy to have found a place we can call home!! Thank you Veterans United!
Matthew and Shannon went above and beyond to secure our loan!
The whole Veterans United Team did an outstanding job. Paul Farnum, Allison Pharr and Allie Poletti were great to deal with and keep us up to date going through the home loan process. If we had a question concerning our home loan, all of them were quick to respond with the needed information and very helpful with the home loan process in general. I will definitely recommend Veterans United to any other Veterans seeking to buy a new home.
By far the best hime buying experience ever.
Outstanding Service !!! Jeremy, Joshua and Kate kept me informed with all the ongoing loan process's and they made sure that i can understand what was going on with my mortgage loan
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Both Natascha were very communicative and worked hard on this file as I know they do every file and it is much appreciated. Jordan and Alison were thrilled so the ultimate goal was obtained. Another happy Veteran:):)
The experience went well except for the fact that they kept trying to get every bank transaction which was more than I was willing to divulge, even with a 770 score.
Veterans United Was absolutely amazing from start to finish. When we first applied for this loan we weren’t quite there yet with our credit. Instead of being told no like we were several times in the past with other lenders, vets United Went above and Beyond and put us in contact with our credit consultant Charlie. He told us exactly what we needed to do in order to get our credit where it needed to be and within no time we were ready to talk to our loan officer! Darin was amazing And also went above and beyond to get us preapproved and helped us through the entire loan process. Morgan was our Loan coordinator and she was absolutely amazing! She answered every single one of our questions on a day-to-day basis And made this entire process smooth and very stress free! Kohlie was Our concierge she was very informative and very friendly! We are very grateful for our entire loan team. Veterans United made my Husband and I feel so appreciated for his service. I would absolutely recommend veterans United to any veteran looking to buy a home! We will absolutely be passing on the word to friends! Thank you so much Veterans United, for making our home owning dreams become a reality!
It was a pleasure working with the team and you were always professional with the whole process Thank You John and Tina Parrish
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My whole team was awesome
The home buying process was incredibly smooth. VU takes the drivers seat and you pretty much just let them do their thing. They made an overwhelming process easy. They have a great staff who has excellent customer service and they work really hard to accommodate your housing needs.
As mentioned above in my initial write up - here is my review thank you VU for being such an outstanding company/organization. All realtors love working with you all, and most sellers that never heard of you, loved you once it was all over and deal was over and completed. Hannah Liebhart and her entire team , Lauren Sprague, Emily Gandy, Kole Berry, and others I am sure behind the scene, did an outstanding job again....what a team effort.Precise execution of loan processing, and all upstream and downstream processes. This is my 4th and FINAL home, we finally got the dream home we always wanted. I will forever keep VU near and dear to my heart!Signed, Paul S. United States Navy Veteran, RM5, JC:2318
Veterans United was quick and extremely easy to work with. I closed in under 60 days and always knew what to do to make that happen.
