I would definitely recommend you to friends and family and anyone else that crosses my path.
It was absolutely amazing. Josh made my home
buying process stress free. If he was off someone at Veteran United' was able to assist.
Great to work with and made the buying process smooth!
The team that worked with me was amazing. I am overseas and was able to close on my first home. This team bent over backwards to work on my schedule, which I assure you was not easy as I was a day ahead. Thank you for taking my worries and walking me through the steps to close on my first home.
This is the best experience I have ever had work with anyone.
For me when it comes to getting a mortgage Craig Brumfeld and his team are the best!! I do not even consider other options he is so proficient at getting loans completed. I have had at least 3 loans with veterans united and will deal through them from now on!! John
I appreciate the time and effort of the Ross Deeken team. Drew Deutschman I have no words for his hard work and dedication I am indebted and grateful to Veterans United you guys and gals are a blessing. Thank you so much.
Everyone through the entire process of helping me find and purchase a home quickly was excellent thank you veterans united
Best regards
Joseph Minniti
I will never use veterans united again. Any issues we ran into during the appraisal (which is really an inspection because they make stipulations about what you have to have in the house, not just what the house is worth), we were never offered solutions or other options we may have. The entire time it just felt like they didn’t actually care about our loan or closing on the house. We were initially set to close 6 weeks from the time we made an offer. We didn’t close for another almost 8 weeks after the first 6 weeks with very little communication from them during that extension. We felt like an inconvenience to them. We will not ever go through VU or recommend them to anyone again.
Response from Veterans United
Hi Maggie,
Thank you for taking the time to share your experience. I'm truly sorry to hear you left the process feeling unsupported and that communication during your closing timeline didn't meet your expectations. I understand how discouraging that must have been, especially after such a significant delay.
I also understand your concerns about the VA appraisal. While the VA appraisal helps determine the home's value and confirms it meets the VA's Minimum Property Requirements, I recognize that the required repairs can sometimes feel unexpected and frustrating. I'm sorry you didn't feel you were given enough guidance or options along the way.
I'd appreciate the opportunity to learn more about your experience and review what happened. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Jake is an exceptional treasure. He worked hard to get us qualified, when other loan officers would have given up. He spent time understanding our unique situation, which is travel nursing, and found ways to work around the inconsistencies of the profession.Jake and Kaitlyn are the dynamic duo!Kaitlyn made sure every inch of our paperwork was correct!
Karol and her team were exceptional from the start. They made what we expected to be a daunting first home buying experience easy, leading us through every step of the loan process with top notch communication and clarity. The team was also very personable and made us feel like much more than just another client.
amazing great deals
