Overall good experience. Some of the process was slow and duplicated but I was happy with the end product.
Listen to the people they assign to help with your score. They were dead on with their assessment of our score and the time line to approve the score.
Poor communication, misunderstandings around every corner, unanswered questions, no offered compensation for all the extra expenses due to all of the aforementioned...
Response from Veterans United
Jason, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has already begun to research your comments. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.
Our experience with veteran united has been a real pleasure working with professionals. They were very dedicated and hard working.
I just love how Veterans United was all about the customer experience and helping make things go as smooth as possible. Buying a home is one of the biggest steps you’ll take in life and they understand that. The videos were also a help especially for someone who is unsure of what’s going on
They did a great job. Glad that I looked them up and check their reviews before I started the process. Couldn't be more happy about my decision.
I would recommend these folks, they stayed on top of things and did a great job of explaining all aspects of the process. They were pleasant to work with.
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Outstanding from beginning to end. It was a smooth and fantastic experience and they really are there to help veterans and their families find homes.
I wouldn't use anyone else to service my VA loans! They have earned a client for life! And I'd recommend all Veterans make use of Veterans United Home Loans! Thanks Kevin and Abbey!!
To any and all perspective homebuyers. Using VU should be your first choice. I started with USAA, paid $750.00 for an appraisal and then found out they wouldn't do the loan for various reasons, when they already knew those reasons. That $750.00 would come in handy right now. My loan team went way above and beyond, my expectations and kept me 100% in the loop of what was happening. Their professional and knowledgeable experience made this highly stressful and frustrated situation, completely and soundly bearable. I was once a mortgage loan officer from 1995 to 2009, and I know what it takes to get a loan to closing. VU had only 20 days to get my loan to closing, and it was not an easy loan, we closed today at 11;00 am right on time. This is why VU should be your first choice.
