Stationed in Paraguay, we reached out to Veterans United (VU) to schedule a call to ask questions about the home loan process. Danny Kliethermes responded to our internet query to schedule a call. We went into the call with a very long list of questions about the process from ’A-Z’, along with roles and responsibilities for all the players in the home buying process. Danny spent over two hours with us on that call. Every question answered, steps in the process from home search to closing explained in an easy to understand manner. Danny’s attitude during this Q&A made us feel valued. Explanation of the secure portal for VU document interactions helped in our decisIon to partner with VU/Danny for our home purchase. We felt VU/Danny brought us into a partnership that would have our backs as we looked for the right house for us. We were not disappointed, Danny and his assistant Meagan Imhoff were superb to work with. Highly responsive, organized, and on top of all issues! The portal used for communication between the VU team and us was easy to use and contained very useful links to content providing additional, detailed information on the various stages/steps in the home finding, home offer, appraisal, and closing processes. Another impressive experience we had with VU occurred when Danny was on vacation. Chris Primmer covered Danny’s cases while he was out of the office...we had a question / needed guidance and working with Chris was like working with Danny...responsive, professional, and very pleasant to interact with. As a customer to experience no loss in service quality when moving between teams - hallmark of excellence! When we went to closing, the attorney took the time to tell us our closing was the first experience she had with VU/Danny and Meagan. She stated it had been a very long time since she worked with a mortgage team as organized and as on top of things as our VU team. Again kudos! In total we interacted with VU/Danny and Meagan for 6 months, from our first contact to closing absolutely no issues. VU means superior, quality service to us! We are owners of a nice home and the memories of the purchase process are all happy ones thanks to our VU partners, Danny and Meagan!
I can’t say enough about Jon Abernathy and his team, especially Ashton Gaboury. This is the second time I’ve bought a home with Ashton leading the charge. I didn’t make it easy for Jon and Ashton either time. The first time I was getting married, still on active duty, and in another state. She made it happen. This time I was finishing grad school, job hunting, and looking to relocate for work. She made it happen. Ashton was aware of every minor detail durning the entire process and there was never a moment at which she wasn’t lobbying for my best interests. Personally, I would not want to go through this process without her or Jon in my corner. VA loans have rigid rules. Life doesn’t always fit the mold required by these rules. It takes a professional team like Jon and Ashton at VU to make hopes and dreams become reality. I can’t thank them enough.
I cannot govern enough praise to VU, especially our loan team. They made our first time home buying experience a breeze. If we ever buy another house in the future we will be coming back. If we learn of anyone we know looking to buy a home we will recommend. Thank you all so much, I could not be more appreciative.
The overall experience was great. They are very thorough and very helpful. Leah was very responsive to questions. I would recommend veterans United to anyone.
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Working with Josh and the Veterans United team provided a great experience. This is my second time buying a home through this company and both times have been great.
The best part of my home buying process with Veterans United was my team, both my transition and loan officer did an awesome job! Thank you for all your support through it all!
Matt Ponder and his team worked to ensure our refinance was a success, and good for our fit our needs without compromising our ability to keep equity in our home.
If and when you need a home loan, you can not do any better than Ben and his team and United.Veterans as a company. We loved working with Kat and Darci, they were there whenever we had a question.And to top it off, they sent us a beautiful door matt.
This is our second time working with this team and we will certainly work with them again!
IF YOU WANT TO PURCHASE A HOME OR REFINANCE YOUR HOME, YOUR BEST BET WILL BE WITH UNITED VETERANS AND FOR A TRULY PROFESSIONAL PERSON TO DEAL WITH THAT WOULD BE MR. MATT MARSTALL, A MAN WHO WORKS ENTIRELY TO GIVE YOU THE VERY BEST SERVICE FROM START TO FINISH, HE AND HIS ASSISTANT MS EMILEE LENZE WILL WALK WITH YOU THROUGH THE ENTIRE PROCESS AND YOU WILL BE COMPLETELY SATISFIED WITH THE RESULTS AND YOU WILL BE IN YOUR NEW HOME AND HAPPY YOU USED UNITED VETERANS !
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They worked right through the complete process. Keeping me informed and letting me know what the next process was , who would be contacting me, what information they would need and made the paper work almost painless.very pleasant to work with.
This is our second time using Veterans United and I know if we ever need to buy another house we will be using Veterans United again. Great people and very friendly and easy to work with.
Highly recommend. 10/10 for my experience with this team.
Just make sure you are able to provide 2- 3 trade lines and proof of 12 months payment history for rent or mortgage.. and make sure there was never a foreclosure in your name or on your credit! And things should be OK
I highly recommend Veterans United for your VA Loan needs. I can’t say enough about the great experience I had.
We were first time home buyers and from the very beginning, everyone in the office made us feel like family! No matter how many crazy questions we asked, Lisa and Jaclyn answered them all with a caring and positive attitude.
I started the home buying process completely intimidated and stressed out. My husband is away so I was stuck having to do the entire process on my own from start to finish. Luckily Veterans United took what could have been a long and scary situation and made it easy and painless. Special thanks to Zachary Nelson and Britney George for practically holding my hand through the entire thing.
