There are many "veteran service" organizations that advertise for and claim understanding of the veteran's needs and wants. Many are simply civilian run organizations that traffic in Veteran programs and use standard processes/underwriting in conducting business. No different from any mortgage company. Veterans United was different. My process was handled well and with the type of knowledge and understanding befitting those of us who have served, and were harmed, while in uniform. My Loan Specialist gets the MSM for duties that bring credit upon herself and the Veterans United team. Mike Colson, MBChB PhD CDR (USN Ret)
As a Veteran looking to purchase a home the only lender that truly understands the process are the folks at Veteran United, with their members being Veterans themselves and working 100+ percent to ensure we get our needs met. I recommend Veterans United to every service member out there. Thank you Justine and your team of outstanding loan officers!
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Laura and Veterans United were fantastic!
Janeanne Stephens was transparent with me all the way through the process of refinancing my home. There were no hidden problems, no accidental "I forgot to mentions", she knew exactly what to expect and let me know in detail how things would go. What I like most about it all is that Veterans United CONTACTED ME!...I wasn't sure if I would even qualify for a refinance, and when Janeanne CONTACTED ME...explained the process and the qualifications...I felt like I did the right thing by initially using Veterans United to finance my home a few years ago...Them contacting me made me know I made the right choice, and made me feel as if they really cared.
Thank you Veterans United.
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Veteran's United made home ownership possible in the most painless way possible. There were no surprises and tons of support. The online portal made submitting documentation very easy.
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We are super happy with our home. despite all the bumps in the road due to COVID-19 we all worked together to get the deal done. This will definitely be an experience we will never forget.
