I genuinely wish this review could be more positive. Again, Mr. Schuster and Ms Hedzina were fantastic, but a client should not have to fire two loan officers to find a competent group. I recommend the Omaha, Nebraska Veterans United office very highly, but I would not recommend anyone deal with the Columbia, Missouri office, especially Zack Debard and Douglas Brady.
Response from Veterans United
Hi Jason, we value your honest feedback and thank you for taking the time to provide this information. We strive to provide consistent service across every team in the company, and we believe that we are stronger that way as one team. Our Client Advocate team would love to talk more with you about your experience so that we may take steps to improve the experience wherever possible for future clients.
The loan process is an arduous one but the folks at Veterans was friendly and helpful anytime we had questions. I would definitely recommend them.
My entire experience with Veterans United was outstanding! I appreciated how easy it was to navigate the portal and submit needed documentation. Our lending team was fantastic at keeping us on track and explaining every step as we came across it. They were also very friendly, so I didn't feel intimidated at all. I felt very well supported by my lending team and the realtor assigned to us. We sailed right on to closing day - which was on time! Thank you!
Wonderful experience with Veterans United Home Loans and specifically Kelly Foote! Highly recommend!
Planning my retirement included finding a home in a more tax-friendly state. I wanted my VA home loan pre-qualification letter in hand and applicable in any of my potential state relocations, which required finding a lender capable of issuing and servicing a loan across multiple states. I was hesitant to finance a home loan via the internet, but they offered the most flexibility. I reviewed a number these lenders. I chose Veterans United because of the "positive" customer feedback for this company. My Veterans United contact (Nick Intrieri) provided great customer support throughout the home purchase process. I received my home loan pre-qual letter quickly and a list of realtor agents for the area I was looking to purchase my home. The process of finding and closing on my new home, in a different state, went very smoothly. I had many questions during the process and each of those questions were responded to in timely fashion. It seemed Nick worked 24/7 because many questions he responded to came after his normal workday.Additionally, the loan was ready to close a week ahead of the projected close date. I found Veterans United to be both competitive in home loan financing and supportive in the home purchase process.
Outstanding work. Process was very smooth and detailed. A1 service.
They are very easy to work with. If you have questions they are quick to give you an answer. Also they made the home buying process easy with their Veterans United Portal. This feature makes and convenient to securly upload all personal information and sign all documents without slowing down your home buying process.
Veterans United has all the help you could ask for. There is not a moment you can’t call and ask for help or just have questions about loans and how they work. I would recommend them all the way.
We are a first time home buyer and Veterans United made the process so easy for us. Initially, the thought of buying a house was overwhelming but Mr. Brandon and his team walked us through the whole process and were there to assist us along the way. We are glad that we picked Veterans United and are very happy with the experience we had with them.
This was the best lending company I’ve ever worked with on financing a home going through this process these guys are amazing and I would recommend them to every veteran that is looking to buy their home with their certificate of eligibility they’re fabulous
I had a great experience with Veterans united! The people were all very helpful answering any questions I had. They were definitely superior to my local credit union! We closed on our home Friday and are unpacking and settling in thanks to Veterans United.
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Thank you to Meghan Tolster for making this a wonderful experience. We were informed every step of the entire process and couldn't be happier with our purchase. With the right information from our Loan Officer, I felt that we have made a wise decision! If you are in the Tampa area I would highly recommend Meghan to any Veteran in the homebuying market. I was working with another lender and felt the need to get a second quote and immediately felt that working with VU was the right choice. From the minute I decided to work with VU, I received Meghan's undivided attention, professional advice, expeditious service, responsiveness and simply knowledgable at every turn of the loan. I've purchased homes in the past but I'd put Meghan at the top of her class and my only choice if ever in the market again. Additionally, I was very impressed with the step by step processing on the Veterans United website. It was very helpful in knowing what the next step was or what step my loan was at.
This was my second Home loan with the VA and as always they were very prompt,maintained communication and make you feel like family at all steps in the loan process.
Veterans United is amazing from start to finish
