Such a easy company to work with. They made sure I was always taken care of.
Worst experience of my life. Cost me money, wasted vacation and the mental stress alone dealing with Mark is enough to make me urge all of my military families to stay far away from Veterans united. Almost lost the house because a VA Loan Specialist didn't know all the VA rules. Ridiculous
Response from Veterans United
Matthew, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. We would like to learn more about your experience if you would like to. While we cannot change the experience you had we are committed to accountability and furthering our ability to provide an outstanding client experience.
Great experience working with Mike Wilson, walked me through each step of the home buying process. Definitely made it easy for a first time home buyer.
Jake worked really hard to help us - We appreciate all your efforts
THANK YOU SIR !
As long as we continue to move around with the military and purchase homes, we will use Veterans United. I don't think there could be an easier process than how it is with them. Everyone has always been absolutely professional and very nice - which is a breathe of fresh air in today's world. Do not hesitate if you are considering them for your mortgage company.
At first I was skeptical of VU mostly from horror stories about home loans in general. But after working with Ryan Kowalski, all doubt is gone. He made the process simple and easy for me to understand. I went from knowing nothing about mortgages to being able to explain it to my kids. I cannot recommend a better office. These guys are great.
I would and already have recommended your organization, I just cautioned them not to get Collin as a loan officer.
Response from Veterans United
Michael, Thank you for sharing your voice with our team. We would like to learn more about your experience to assist our teams for accountability and learning. We take great pride in having the best knowledgeable loan officers to assist all veterans. We thank you for your service and thank you for choosing Veteran United.
Veterans United made buying our home a pleasure. The staff was very helpful, friendly, and made you feel very comfortable with the whole process. Best experience we’ve ever had buying a home.
Exceptional service, great communication throughout, and the website made the process very simple to follow. Receiving the list of "to-dos" anytime something was needed meant you didn't have to spend time returning calls or waiting for mail to arrive. The objective was clear, and everything they needed could be easily uploaded. Thank you!
Thank you for your work and effort
The experience in purchasing our home was made easy and pleasant from working with Veterans United and i would highly recommend them.
If this is your 1st home loan then be flexible on your time frame . Get your paper work done as quickly as possible , then wait . 3rd party providers / inspection / appraisal folks will hold things up and push your closing around . However your V.U. team will get it done . DONT PACK EARLY , expect an overlap on current and future bills for your rental . I recomend you use a V.U. realtor that knows vets. There are perks if you do , and most other realtors are not up to snuff with the needs of the home and property. Watch the videos , then do it agian before setting your heart on a home . Your team wants you in a new home so remember they are trying for you.
Response from Veterans United
Paul, thanks for acknowledging this issue so that we might step in to provide further assistance. While Veterans United does not have direct control over the actions of third-party providers, it is important that we work together to promote resolution for you. A Client Advocate member is here for more information and will be available to speak with you should you wish to get in touch with us. thank you for your service and thank you for choosing Veterans United.
I think that Veterans United is best because of it’s people. I was handled with care and competency. The personal touch is not lost in the size of organization. As far as I am concerned they are far and away beyond any previous experience I have ever had.
To say I recommend them highly is a gross understatement!
