We will NOT be going through Veterans United ever again
Response from Veterans United
Christopher, we take your feedback seriously and appreciate your point of view. Please consider touching base with one of our Client Advocate team members to explore this experience further. Our teams go to great lengths to prevent experiences like yours, and we want to understand what caused you to feel this way. Thank you for being honest with your review.
A couple of bumps in the road to closing but probably misunderstandings on my part. Overall happy and in our home.
I'm so up on the fence about what to write. First, off I can say that Veterans United did come through an got this loan approved. I guess that's the most important thing. At the very beginning everyone on Kalebs team were awesome an right on point. After about 3 weeks into the loan process is when things started to lag an become stalled. Now I did get my house within the expected closing date, which I assume that's the most important thing. Here's where I'm confused an torn between all this. If your like me an have OCD an want to be kept in the loop about everything than Veterans United might not be for you. The last 2 weeks before closing were an absolute nightmare. I called, an called an sent emails with almost zero response 90 percent of the time. Kaleb was the one to always calm down the fire, which is good, but if your wanting to talk to anyone else on your loan team than I'd say just forget about it. Deena, an Joe were amazing at the beginning but over time I think they started treating me more as a burden an not a client. You literally have.to beg these people to talk to them an get updates on things etc. If your like me an those things are important than I would say these arent the folks for you. Overall the loan was done an I did get the house of my dreams, which is the most important part. I just have a problem when it comes to lack of communication. I'm glad its done, an the chapter is closed. Time to start living life an sweeping this small stuff under the rug.
Response from Veterans United
James, Thank you for taking the time to inform our team of your loan process. We never want our veterans to feel as if they are a burden at any point in time throughout the process. We understand that the loan process can be at times stressful, and communication is key to help remedy that. We want to let you know we take these surveys seriously and commit to improving all aspects of the process to assist further veterans. We are happy that the loan was funded and you are now in your dream home. Please feel free to reach out to our Client Advocate team if you would like to discuss further. Thank you for choosing Veterans United.
We love Veterans United and would recommend them to anyone. Matter of fact, we have recommended them to all our friends and family. We love our loan specialist, Janet Bowe and have worked with her each time we have purchased homes and well as our refinance. Highly recommend. Great people.
You will not regret going with Veterans United- they are the best
Veterans United is an awesome experience.....fellow veterans look no further! This is my send home with them....don't waste your time anywhere else, honestly...They make it simple, and you can trust they have your best interest in mind & appreciate being able to ensure you are taken care of!
We are extremely happy with the experience we have had with Veterans United.
As a veteran you can’t ask for a more strait forward and committed team of professionals.
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