In addition to the great teaminwas provided with, the website made the process so much better. Thank you for everything.
Shane Lowe and Addie Burr are fantastic! They answered all of my questions, and were there for me throughout the entire process. I am sincerely impressed! They were absolutely amazing!!!! Please pass this on to their supervisors! They deserve recognition for their hard work!!!
I’ve worked with other mortgage companies and Veterans United has been by far the best! The process was efficient and my loan team, Jesse and Ryan, continually updated me on the process and answered any questions I had. I would have no hesitation using them again or recommending them to others!
I was really nervous when my wife and I started our journey but Veterans United really made the deal as painless as possible.
Veteran United came through for me during a unusual time for me. They fulfilled my request to accommodate my home buying experience on a contract a signed with the seller. I commend the team on being flexible and transparent while correcting a flaw during the process. They did quit! I’m extremely grateful for the experience and support with purchasing a new home.
Response from Veterans United
It's always great to hear from a satisfied Veteran. We know mistakes get made and we appreciate the chance to make it right for you. Enjoy your new home Alexander!
We would recommend Veterans United to all Veterans! The time, effort and care that was put into our process was amazing. As first time home buyers, we had lots of questions. Everyone was patient with us and explained in detail. They made themselves available every time we called and responded to all our questions. Veterans United made the process seamless from pre-approval to closing!
Very poor communication and being mislead on dates put my family in a very bad situation. If Alex and Kat had been forthright in the delay they knew was coming we could have adjusted and dealt with it. Instead the result was a great deal of stress and pushing from me and my agent to get the deal closed, 10 days late. We started off great, then blew up at the end costing me considerable amount of money and time.Would not wish this on anyone, anywhere.
Response from Veterans United
Thank you for sharing this feedback with us, Timothy, and for allowing us a chance to learn more from you. A member of our Client Advocate team is available to gather more detail so that we may look to use your experience as a learning opportunity and improve on whatever may have caused you to feel this way. Please reach out to us so that we can work to improve for you and our future clients.
Excellent!
The entire Veterans United team made home-buying an extremely straight forward and memorable experience for me and my family as first time home buyers. Taylor Clark and Jackie Cox are outstanding professionals who were always accessible to guide us through the entire process.We received a top notch service and we were able get the perfect home for our family. I would highly recommend Veterans United to anyone.
Veterans United was great they made the homebuying process easy
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Veterans United makes buying a home so simple and easy. Jerry did a great job of keeping us updated throughout the entire process. They paired us up with a wonderful real estate agent, Kelly Phillips. She helped us find an amazing new home and is helping us sell our old home. Also bought through VU with Jerry. She and Jerry were both awesome would highly recommend either one. Thank you Veterans United for a great new home!
Veterans United made my home buying experience easy and has professional well trained staff
