The entire process was very stressful towards the end and the entire team does not seem to work. Well with the underwriting team and closing team I went to veterans United because I thought they would be specialists but I will never use them or recommend them. It seems like they churn people through without any regard for meeting deadlines and poor customer service.
Response from Veterans United
Elizabeth, thank you for sharing your valuable feedback. A member of our Client Advocate team is available to you and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service. We share the stress and frustrations that the loan process sometimes can occur. Thank you again for your service.
They were persistent in seeing that details or obstacles were resolved so we could obtain the loan. They were always patient, courteous and available. I will tell other vets of my positive experience.
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I will recommend to every Veteran I know. So happy in our new home, thank you!
Because of veterans united i paid no closing cost and got my car paid off.
If you're a Veteran and thinking of purchasing a home, don't talk to anyone until you've talked to Veterans United Home Loans! Never dreamed that buying a house could be so fast and easy! AAA+++
I would highly recommend this team.
Thank you.
worked me thru out the process to final closing.
Finding a home wasn’t East, but financing the home was way less stressful than I ever imagined. We are so thankful that we got to work with the team that we did!
As a first time home buyer, I was worried about the process and wondered if it was really possible for me to purchase a home. My loan officer Jim High and my real estate agent Greg Chaplain took care of me and made my home purchase a breeze. My experience with Veterans United was incredible and made Navy Federal look bad. For anyone else out there that has limited income and would like to potentially save on closing costs, use this grant here: https://penfedfoundation.org/apply-for-assistance/dream-makers/
My team at Veterans United and my real estate agent made sure I'd receive the grant.
COVID-19 has changed everything. Slowing down everything to a crawl, but a simple update goes a long way. I'm very understanding typically, but when I am forced to push though the process of financing our home it leaves me thinking my business is not important.
Very knowledgeable about the home buying process. Kept me informed and answered all my questions quickly.
I'm looking for veterans who are ready to purchase their home, just sobI can tell them about this awesome crew at Veterans United..
This is my second time working with Veterans United and both times were great experiences. I refinanced a home about 12 years ago and was very impressed with the service I received. Veterans United was my first choice when it came time for me to buy another home and I was not disappointed. The entire process was smooth and stress free, at least in the areas Veterans United controlled. They kept me informed every step of the way and were always prompt in answering any questions I had. I want to thank Luke Thurman and his team for helping my family get into our new home.
