Working with Veterans United has been more than a pleasure. Everyone at VU made every step of the process simple and easy. Even when things took a turn for what appeared to be the worst during the home buying process, Veterans United exceeded expectations and went above and beyond. I will forever be grateful.
This is the second time I have used Veterans United for a mortgage loan and we could not be more impressed. Mark Reid was always timely and professional and went out of his way to get things done for us in a timely manner!
Seamless integration of outstanding customer experience with technology- I love it! The team’s patience with all the nuances of our loan was greatly appreciated. I can’t thank you enough for your support. Definitely recommend VU to anyone who wants a loan!
Our whole loan team was unbelievable! Very patient
And very knowledgeable.
As a first time home buyer, Danielle has done an amazing job in helping me through the process and ensuring that I was taken care of!
Lack of communication. Only contact you when they need something, but when you have questions it's "let's get them off the phone asap". Made an $8000 "mistake" by "not clicking a button" before my loan ever started and then tried to fix it with a $1000 concession. Very pushy about when to lock in my rate even though it fell 3 days later to a 30 day low. Stay Away from these guys.
Response from Veterans United
Hi Jeffery, thank you for sharing how you felt about your process. We are sorry to hear the communication you received did not meet your expectations. We know rates change day to day but in the end locking is certainly your choice (though we always want to ensure that we are providing those changes along the way). Our intention would be to give you every opportunity to have your desired rate and if that window closes, discussion around buying that rate down is the next best step. We were thrilled to be able to do just that as well as applying a credit. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
The experience was great.
The team I had working with me on my home buying process was wonderful and highly recommended
Don’t have much more to say other than what I’ve said before. The entire loan team has been amazing and my wife and I are super grateful for helping us get our first house
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I had two other lender agents say it could not be done. Kolin and team had me in my home in 45 days. They all work together and make it happen!
Overall easy, amazing experience
