This was an amazing experience. I have heard horror stories about buying a house using the VA loan and VU made it so easy. When we buy our next house we will defiantly go thru VU again. THANK YOU GUYS.
Great team and outstanding help to get me the property I wanted and the day I wanted it done by…
My homebuying team at Veteran's United was very helpful and available to me whenever I needed them. They made the journey as easy as possible and I can't thank Nathan and his team enough for their help.
Veterans United does a great service to us Vets. I would highly recommend them to anyone in need of a home. Thanks again!
I am so grateful to the folks at Veterans United. I look forward to continued support from them in the future!
If you are purchasing a home, Hank Warren and his team should be your go to. My husband and I started working with him almost a year ago and throughout the entire process he was professional, kind, knowledgeable, helpful, available and just a pleasure to work with. His expertise not only made our home buying process a breeze, but it also taught us so much along the way. I really can’t say enough good things about my experience, there’s no greater feeling than working with someone who truly has your best interest at heart. Thank you Hank! You rock and I look forward to working with you in the future!
I am very appreciative of the help I have received from everyone I've worked with at Veterans United. They always respond quickly to calls/emails/texts to questions or concerns I have had. The website is very easy to use, which is also a plus. Overall, I have had a great experience and would recommend Veterans United to any Veteran in the market for buying a home.
He stayed in touch through out the process and was quick to answer any questions that we had.
All in all, the perfect mortgage experience!
I could not say enough about Emmy and Brett. They have walked us through this process, and they have been outstanding . Emmy and her team, Brett was absolutely outstanding. They went above and beyond what was required of their positions to do. We had a lot of communication issues with the builder, and they stepped up to the plate and took on the role to make sure everything went smoothly. I highly recommend Emmy and her team to any veterans looking to buy a home .
Best job ever we are greatly appreciative of everything that they have done for us so this process we could not have made it through without them!!!
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2nd go around with the VU (Veterans United) and I couldn't be more pleased when the results!
This was by far the worst home buying experience I’ve ever had. The loan officer, Chris Draffen and his team were completely incompetent. We would provide them with requested documents only to turn around and have to provide the same documents to them again. Chris would say that something could be used but then the underwriters would ask for something else. It felt like we started the process 2-3 times. We put an offer on the home in early January and didn’t close until the middle of March. We had to sign several extensions because of the disorganization. The back and forth was exhausting. On top of that, my loan officer didn’t communicate well with my husband or my agent. He wouldn’t return calls and just made the experience more stressful than it had to be. I would never recommend veteran’s United to anyone If my loan team was the standard for service.
Response from Veterans United
On behalf of all of us here at Veterans United, Jamaica, we want to thank you for providing this feedback around your loan experience. We understand that the process of buying a home can be discouraging at times. For that reason, we are always looking to support your customer experience with excellent care. We also know how it can feel to resolve numerous underwriting requests as required for the VA benefit. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. We understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Coordinator, we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.
I would recommend others to work with veterans United
