The trouble with VA loans is that the underwriters are way too picky about some things which delays the closing. They need to work with Veteran buyers on waivers and let them decide what repairs they want to handle on their own. Out buildings should be an automatic waiver unless they are a health and safety issue. The VA also needs to consider the moving process better and help Vets get moved, even pay for expenses for service-connected buyers with health problems. It felt like the VA never considered my health issues which made it super hard on me to move.
Response from Veterans United
Mark, we appreciate your honest feedback. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that the underwriting process did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. Thank you for giving us the opportunity to serve you, and we hope you enjoy your new home!
Very Great Team all around thanks to all involved
I had a pretty bad experience the last time we purchased a home. And between Mark &. Team with VU, we couldn’t have asked for a better process. VU did an amazing, amazing job with us, communication was almost daily.
The process with Veterans Home United was incredibly smooth, thanks to their exceptional team. Their professionalism and dedication made the entire home-buying experience stress-free and enjoyable. I highly recommend all veterans to purchase their homes through Veterans Home United. They truly understand and cater to our needs with unmatched expertise.
This team kicked ass! They made buying our first house just a simple checklist instead of a huge headache that I know it normally is. All of the team deserves a raise and bonuses too! Thanks again you guys, you may remember me, but I'll certainly never forget you.
Highest marks for this team ... Mike from insurance, Brittany, Jeff... ASHLEY . Y'all are the absolute best! Thank you
Highly recommend to any veteran, especially getting their first home. The process is a long one, but they've got it streamlined to make it very simple and easy on your end making sure you get your home when you need. The staff is great to work with and they will even work with you after closing and even when you want to sell your home. Overall great experience.
I had doubts, it's a road to home ownership, especially with ptsd. All went well and I'm happy I worked with the team I had. Success
This was my second home purchase but my first using a VA loan. If I would have known that it was this awesome to use a VA loan and the great people I had the pleasure to work with I would have done it the first time. This was the best home buying experience I have had. If I ever buy another home I will be using Veterans United again.
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To Scott, Cindy, Erika, Nichole and everybody on the Veterans United Team..... Laura and I salute you all with gratitude and thanks in helping us find and process for a home that we've been waiting for a long time.God Bless,Steve & Laura Matayoshi
Veterans United puts veterans first! How awesome to have such a dedicated teams of folks who worked for me like I actually mattered! Veterans United kept me informed of all communications and were always ready to help if I had questions. Prompt service and knowledgeable agents made it so easy to get through this process with minimum stress. I feel extremely grateful for this organisation and would wholeheartedly recommend to other veterans
Exceptional experience. Our team kept us informed, and were on top of every little detail required for our home buying experience!
