Overall it was great. DJ was very informative and explained everything so I didn’t get stressed out. Amy was great and always polite but sometimes there were communication issues which lead to me calling DJ to understand what was needed.
My team did not take there job seriously, I had to upload the same documents twice the manner in which they replied to my messages seem as if I were speaking to my drinking buddies instead of professional personnel from a multi million dollar company serving and depending on veterans.
Response from Veterans United
Jamie, Thank you for your honest survey. Veterans United specializes in only the VA loan. Our main priority is to assist our veterans in getting approved for home loans. We hope that your experience will be an educating pinpoint for our team. Please feel free to reach out to our Client Advocate team at any time for questions or information.
While being an anxiety ridden mess (mostly on my half as I hate waiting) it was an extreme pleasure to work with Tyler and his team. It went very quick overall, and my wife and I own our first home. We are very thankful for VU.
Great during the whole process... Thank you Kayla..
Excellent customer service. Glad we only had 1-2 people to work with. Easy process. User friendly site. So glad we left Quicken Loans (night and day difference).
Fast... easy... simple. People all kind and respectful.
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My experience was great. I was nervous at first. But my expectations were exceeded. The process went smoothly
Dan & his team went above and beyond to guide & help me through this tedious process.
Would definitely recommend to other veterans &/ or use again.
Ty and Michael made the experience easy
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Veterans United will make things happen when other companies fail. I am not much for writing posts about companies, but from start to finish Veterans United made this home buying experience the best!
Thanks to Veterans United for making my house buying experience stress free.
