Veteran's United (VU) provided great service, however, there was a lack of communication by members of VU. I started with Joe Newberry as my loan officer initially in the beginning I then transferred to the local Fayetteville, NC branch due to not being able to get in touch with Newberry after a couple of days of silence. I was then assigned Amber Steele. Everything was going great until one day I tried to communicate with her only to find out she was no longer with the company. I then was assigned Andre Machado. Again, the same exact situation happened with him no longer working with the company. I did not receive notification that Machado was no longer with the VU local branch until after about a week of trying to contact him. I was informed by a member of Newberry's team that I was assigned back to Newberry. Everything went great until there was an issue with the appraisal for the residence we were trying to purchase. Newberry and Morgane Crane were communicating primarily with our real estate agent about why a second appraisal would not be granted. I as the home buyer would have liked to hear from my loan team what was going on first hand. Being a first time home buyer I am not sure if that is how it normally goes where the home buyer becomes the third party involved, however with the constant change of loan officers with no immediate notification made me wary in not being involved directly. After the appraisal issue was resolved a closing date was established in which Crane notified my real estate agent that we were good to move forward. However, the morning of closing, I was notified through email that we would not be able to close that day. The delay in closing was the result of the underwriting process not being complete until the day of the scheduled closing. I as the home buyer would have appreciated a phone call explaining the reason for delay as well as a notification from Crane that the underwriting process was not complete when we had originally scheduled the closing date. So after the underwriting process was complete and we were able to schedule another closing date, Crane sent us an email stating she would let us know beforehand if there was any change in the closing costs. We did not receive an email or phone call from any member of our team after the closing date was scheduled not even on the actual day of closing. Overall, the service was amazing I would just recommend an adjustment in how the VU staff communicates with potential home buyers. This is a major life changing action for most people, making customers feel as if they are of utmost importance or at minimum included throughout the process is recommended.
This is my third loan with Veterans United. Clint Hamilton and Nick Orf are simply the best. I'll never use another company for any future property purchases. Their commitment to serving veterans is unparalleled.Richard S.
During my long process my loan team provided amazing service.
Veterans United Home loans employees are very professional. I liked the way they walked me through the system and would answer my phone calls promptly whenever I had a question.
The service is outstanding.
At first I was unsure about doing a loan not face to face. Working with Eric Wessel and his team made it simple for me. They always replied to my emails and answered phone calls from me. Super helpful and made everything low stress and easy to accomplish.
Nothing but excellent service and guidance from my loan specialist.
I would extremely recommend Veterans United Home Loans, very helpful with every step of the way.
Happy with everything
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From Lighthouse to closing, Veterans United made the process easy to navigate with minimal stress.
Highly recommend!!
Awesome team to work with. They made the process quick and easy
VU has made everything incredibly easy for me from the initial home loan to the refinance. They do so much of the work behind the scenes and even make it as easy as sending a mobile notary to my house at a time that works for me so sign the refinance paperwork. As an airline pilot living far from society, that's a huge help for me with my limited time at home (or any one place. )
Durreill and Kathleen Wyble were the best. They helped me every step of the way. I had to jump thru a lot of hoops for the underwriters and they kept me on top of it. I would recommend them to any of my friends and family!!! Dolphus Jordan III
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Great experience working with the whole team. Brandon and Lisa were awesome.
Very thorough and professional company.
I absolutely loved working with veterans united. The online account process is very easy to follow through out the purchasing process.
Very helpful and were with me every SINGLE step!
My family and I were PCSing. We only had 30 days to find a house and make an offer. The professional agents from Veterans United, Mrs. Taylor Fruits and Mr. Logan Kadolph made it so easy for us. Thank you guys you Rock!
