Simple to utilize the documents portal and my loan officer was always very helpful in answering questions. I am very happy with the loan terms as well. The one thing I didn't care for was the estimate and several versions of the final closing cost where wildly different from each other and the hard copy I received by mail was an original version of the loan estimate (far from the agreed upon terms). Anyway, I am still very happy with the outcome.
The team was always communicating and keeping me aware of what was needed from me. I appreciate that level of transparency!
The team was on top over everything.
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Zach was very good at what he does. I had total confidence in his team. I was totally satisfied.
Such a great experience for us!
Having the closing date changed significantly impacted my family. From household goods delivery, hotel stays, to utilities and services to be set up, pushed us back a couple of weeks.
Zach and his team did an outstanding job in guiding me thru the refi procedure. They kept me informed throughout the process, provided me with immediate answers to any questions and did it all with a friendly and professional demeanor. I felt like i was dealing with family and not a cold uncaring business entity - something which is missing in many business dealings in today's world - bottom line the personal touch.
VU is just the best. Every team member is always kind and helpful.
veterans united is tremendous me and my brother is currently under the care of veterans united and we would have not it any other way
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This is my second VA Loan through Veterans United, and Ben was the utmost professional throughout. Great Support Staff, a true pleasure to work with.
