I would like to recommend Veterans United to family and friends. The Veterans United Home Loans is an example of an organization that truly helps a veteran like me. I cannot thank enough the Veterans United Home Loans for the time and effort that this organization has worked extremely for us this year of 2019. These are some of my reasons I appreciate the Veterans United Home Loans for excellent performance with a long weekend filled with good things. Thank you for your dedication to all of the veterans. We appreciate your value.Alberto Barba was our loan officer, who has helped me tremendously to get the house of our dreams. I want to thank Alberto very sincerely with all of his effort shown just to make sure me, my wife and son get the house that we want to live. For that, I am deeply grateful to Alberto. My wife and I also met Alberto's team namely: Subah Mohua, Loan Coordinator, Lindsay Sieben, Loan Specialist, and Abby Wetzel, Real Estate Agent. We are thanking our loan team so much because me and my wife have received the best Christmas presents and making our December of 2019 very memorable.
Additionally, I appreciate Alberto with his excellent professionalism and tremendous patience during the loan process. Alberto sets a benchmark for guiding us through the loan process. Alberto advocates us in providing resources that we need. Alberto has that unique knowledge, skills, and talent to help a veteran like me get the specific house that we want. Alberto has helped me and my wife and my son to achieve the American Dream. We are very thankful, for this is one of the privileges living the American Dream in the United States of America.
My family and I would always be thankful to Alberto and the loan team. It is our great pleasure to thank you for exceeding the strong analytical, financial and relationship management skills. Albert will do the best he can to get his clients to become very successful throughout the loan process.Thank you all so much. May God bless you, your community, and the United States of America!
Dan and his team were great! Had a few bumps here and there but it was nothing we couldn't work through. Over all it was very smooth and I couldn't be happier!
After being turned down by two Leander’s veterans united made it happen
Zach Schmitt is the MAN.Thank you Tiffani for your outstanding help in between as well. Zach never complained because I had a question for a question it seemed like being a first time buyer and wanting to make sure I know what's going on I couldnt of asked for a better team. From James I talked to to Zach thank you buddy! Ill get to getting a picture taken of me out front asap to show you how truly happy you make me with the next chapter moving forward.
USA #1. Last but not least thank you Veteran's United Homes. You back up your name.
It isnt an I would, it is an I will recommend to all of my veteran friends and family. John and Ashton made this extremely stressful process extremely smooth. I can not say enough good about them and their communication. They made my first house purchase so easy. I hope they know how much I appreciate their time, and willingness to answer my new buyer questions.
Fantastic company to do business with in every way!
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The home buying process is a hard one. Veteran United Home Loans takes this process and turns it into an organized, well-running machine. They hold your hand throughout, from start to end with notifications, reminders, literature on every step of the process, and kind, caring people when you call. I couldn't imagine where I would be, educationally speaking, on the home buying process. They are professional and transparent with you every step of the way and I couldn't be happier with their services.
customer service was exceptional.
Overall it was a good process. BUT right at the end the Monday before we were first scheduled to close 11/27, I was notified the closing disclosures was not sent to us or not forward on. Seems FL has a law about a 3 day wait once the CD is sent. Thus, our closing was moved to 12/2. The owner of the house was kind enough to allow us to continue the lease from 12/28/19 to 12/2/19 without any additional rent. The change in closing dates did not set great with us. Someone should be at the end be checking each day to make sure items are sent on time to the folks trying to get their home closed.
In direct comparison to our initial VA home loan obtained through USAA, Veterans United has been far superior in nearly every aspect of the process. I couldn't be more pleased.
I gave an overall 6 because we had some growing pains with VU. It was an incredible process in the beginning and my loan specialist and transition coordinator were on it but once we got our interest rate locked in and was fully under the transition coordinator things went awry. It was slow and our urgency didn’t seem to be theirs. I’d recommend for the benefits but our process took 50 days. And I have very good credit and a clean report. I also understand underwriting isn’t my loan officer or coordinators fault but I was asked for the same documents 3-4 times in some cases. Again that may be normal, I’m a first time home buyer. We asked for a longer closing at first to sell our home but we sold our home very fast and VU struggled immensely trying to fill our request to close sooner. We were forced to live with family for two weeks. Other fellow military members didn’t not have such a sluggish process. Also on the day of closing it took almost an hour to get our closing paperwork. These dates are shared with everyone, the title company, VU, and me as the buyer, why did it take that long. That and a few other issues is why I gave the overall an average score thanks.
Response from Veterans United
We appreciate your detailed feedback, Brandon. We're sorry if it didn't appear we were diligently working toward an early closing date. Your urgency is indeed our urgency as well. Our Client Advocate team will review your approval process to find areas we could have expedited for you if possible. Overall, we're glad to know you are in your new home, but we do want to make sure to prevent repeating any issues you experienced.
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Best rates on the market for Veterans.
So much to do and Jeff and his team made it as easy as possible! Highly recommend!
They worked with me through each step.
Excellent and extremely easy home buying experience
I switched lenders in the middle of the buying process, this team over and got the job done.
