From start to finish on my purchase, I heard from my loan team quite often. I was told that, after my purchase, I could refinance using a "streamline" process if rates were to be cut, which the Fed cut rates 3 times since my purchase. Naturally, I started the refinance process, but I haven't heard from ANYONE. I received ONE notification email I had documents to sign in my "TO-DO" list, which I complied with, but after that, I haven't heard anything. I then received an email saying I'm disqualified for a rate cut. So, I'm paying more than current rates, and actually pay more than my monthly scheduled payment, but I'm disqualified. Doesn't really make sense......
I guess money was made on the front end of my purchase, so refinancing isn't a priority or something. I can prove I logged in multiple times daily between 11/4 through 11/20, but never received anything and never received a phone call from anyone.
I purchased my home during the government shutdown, which should say something about my response times. I would have been able to close early due to my response time, but I was also contacted by my loan team, but that isn't the case for a refinance apparently. I will go through someone else, I guess....
The entire process is complex and time consuming, but our loan specialist made it as easy as possible.
We worked with DJ and Amy, which made our experience outstanding. They were knowledgeable, helpful and friendly.
Not having extended working hour made it hard with my work schedule to have question answered
Kindra's expertise was exceptional. Her knowledge on credit report/heistory was able to increase my credit score by 30 points in less than a week. Because of that, I was able to meet the credit score required and need not wait on my home purchase. Andrew was on top of everything. He was turning things around quickly which enable us to close under 30 days from contract ratification. And Elliott did b=not gave up on me. He provided all guidance every step of the way and showed a lot of patience. I owe them this success.
Bobby is incredible to work with, and I've already sent several friends to him.
Everything went very smoothly.
They made sure I was prepared for the underwriter. I couldn't have asked for a better team.
No comment.
My experience with Veterans United was amazing. They stayed with me and answered all questions I had throughout the whole process of purchasing my home.
Long distance purchasing is a pain logistically
It was very easy process for me. I like how I was able to know exactly what I needed to do to get through the process and into a new home.
Overall great experience and no complaints. The website is very easy to use and stay up to date with required documents and signatures.
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Justin and his whole team especially Brittany were amazing! Could not have asked for a better experience.
Will recommend with high praise!
Jeff Beasley helped us throughout the whole process. He returned phone calls and emails promptly and answered all my repeat questions with no problem.
Very helpful through the entire process, it was an absolute joy working with Craig and his team.
The process was smooth and painless. Ryan and his team were awesome!!!
