This was possibly the most convenient way to get a home loan. I was able to complete the process within 30 days, fast and easily with my iPhone. Outstanding job and thank you to Matt and Emily for handling my loan process and making it even easier as well. 5 stars ⭐️
Great experience- easy to use, provide documents, etc.
I will leave most of my comments for the end, but I have never experienced anything like the service your team provided. It was exceptional. I typically don’t bother with these things. Reviews are not my cup of tea. But your service and your team are worth it. A class act like this can’t go unnoticed.
My loan officer Andrew Moe was a joy to work with and absolutely knowledgeable about everything I needed t do he is an asset I could not have finished the process without.
It was a smooth and easy process
Ready to see for yourself?
Experience first-hand why 362,806 homeowners give us a perfect score!
Terry made this process smooth and easy. He was ready to answer any questions I had and he was very responsive. I’m very pleased with how everything was handled and will be recommending him to all my friends and family when they are looking to buy a home.
Yes, I would definitely recommend Veteran’s United, as I am over all very pleased with their great service. Thank you.
Very patient and very great at communicating
Everyone was very patient and helpful throughout the entire process.
very professional group of people who know their job and eager to help in any way they can
On several occasions, my messages and/or calls were not returned. Also, rather than contacting me directly to ask me questions, they were contacting my real estate agent and having her ask me, adding unnecessary steps to an already Long and arduous as process. Lastly , they had NO experience working with people like me, who work in the Film and television industry. If they had been honest about it in the very beginning, I would have gone with a different company who has the experience working with people in the film industry.
Response from Veterans United
David, we're sorry to hear you had communication issues with your loan team. Communication is of the utmost importance during a home purchase, and we appreciate this reminder to keep communication at the top of our priority list. We appreciate your patience as we worked to detail the unique pay that is part of the film industry. Our Client Advocate team is available should you want to discuss your concerns further.
We appreciate that UV helped us get into our new home but it was a highly frustrating experience at times. We understand that the mortgage process itself is inherently stressful, but we really felt that avoidable delays and miscommunications occurred, even more so than usual in the process
I would like to say, the Veterans United staff were all so very helpful. They stayed in contact and kept me informed during the entire loan process. I really appreciate all you guys for what you do and did. Not just for me but, Vets all over. I would definitely recommend you all to my friends and family. Thanks again.
Smooth and fast!
Heidi and Bryan were both great to work with. Their commitment to detail was outstanding.
Made everything easy for me to understand. Great job
