Veterans United is a wonderful organization. I highly recommend it.
Veterans United and their staff truly seem to want and try to do the best they can for their customers and I have always been pleased with their service. However, this last home loan was a bit more stressful and at times felt like the agents were too busy doing other things and not keeping up with communication and paperwork. The end result was great and what we wanted, but getting there was a bit stressful at times. Maybe their workloads are too much?
Veterans United are great to do business with. I bought and have also done a refi with them. I would highly recommend them!
The home buying purchase through Veterans United far exceeded any of my expectations. They were incredibly responsive and their platform made the process seamless. Great company and well represented by their professional employees.
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Our experience with our refinance was great, Krystal is awesome and very responsive to any questions! The whole process was very smooth! Would definitely recommend Veterans United to friends and family!
I was 100% satisfied they really went the extra mile for me and help me buy a new house I think they could have more one-on-one and keeping the buyer informed and everything by phone
Very friendly company
Everyone was great
Everyone was extremely helpful and made my home buying experience smooth. I’ve already recommended Veteran’s United to a friend.
Second time costumer and planning on using their services for our next home loan.
The staff was extremely helpful and expeditious in handling our refinance.
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The overall process was pleasant. The team is professional and courteous. I had several questions throughout the process and always received clear explanations in a timely manner. The paperwork was kept up to date and organized. The closing was quick and easy with no mistakes or issues. I wish every business transaction could be like this one.
The ease of application and working with the on line documentation was exceptional. The only complaint I had was the lack of communication when my Closing Document changed several times in the final weeks. The only way I knew that I had a new statement was to check my email, now this is fine but, in the final days a phone call with some explanation is my preference. Overall Kelly's team was very professional in handling my account and providing explanations that I could understand.
It has been weeks since I closed and I have still not been given all of the funds I am owed.
Response from Veterans United
Thank you for bringing this issue to our attention, Eric. While the settlement agent is responsible for distributing the funds, our Client Advocate team will be contacting you to assist in getting your concerns resolved.
