Outstanding job. Thanks!
I was not aware my closing cost was not included in the loan. Apparently that information was in frequently asked questions instead. I would make that information available in the to do list so the customer is tracking the need for a cashier's check. Also the need of. Water test was overlooked and held up closing.
Everything was perfect, I did recommend Veterans United to my nephew who is looking for a house and using Veterans United for his mortgage.
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The process was laid out very well and using the website to do everything is great.
Aaron was very helpful thru the whole process making things easy for me on my end .
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Excellent customer service and professionalism from everyone. I was hesitant to go with a company that wasn't here locally, however VU was immediate with their responses to any questions I had, much faster than those individuals locally here during the whole process. I am very impressed and will definitely recommend VU to other Veterans.
My team was very helpful and made my home buying experience a very good one. They were on top of every thing, kept me informed and was always there to communicate.
I had a lot of questions they were very courteous and quick about responding to my text message. In my line of work and access 2 service and phone at work out very well...
This was my first time purchasing a home and Veterans United made the process as easy as possible, from the team’s knowledge to the easy to use online tools, everything was exactly what I could’ve hoped for.
