I CAN'T SAY ENOUGH GOOD THINGS ABOUT VETERANS UNITED. THEY MADE ME FEEL LIKE I WAS A PART OF THE FAMILY. AND I'M NOT THAT EASY TO PLEASE AT TIMES.
Thank You for making my First Home purchase an easy stress free experience. Also thank you Luke, Amy and Rachel for being available to me at anytime & any day to answer and acknowledging me and my redundant questions and concerns. Veterans United has won me over, and I will be a lifelong customer.
Kendall and Lori were an absolute pleasure to work with. I can't possibly thank the both of them enough for all their efforts. Purchasing an older house without realtors and incapable sellers these two made it as easy as possible.
Veterans United provided a great service regarding my Refi loan, while their competitors constantly changed terms, points, and closing costs. Their loan officers are knowledgeable and easy to work with and based on my experience, provided me with the best deal. I highly recommend Veterans United.
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My wife and I were first-time home buyers. Going through Veterans United was the best thing I could've done. After this process, I still don't have a single grey hair! It was so easy! Thanks again!
Veterans United has the best team in the country to help our vets make their dreams come true!!!
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The staff I worked with was professional and courteous. The website was easy to navigate and was user friendly.I did have some issues with underwriting as they forgot to remove my VA funding fee (perk of disability rating). Additionally,
The initial closing cost estimate was half of what I was being charged at closeout and I had to get 2 appraisals (only charged for 1) because the initial appraisal ordered was not a VA appraisal.After I brought those concerns to the staff I worked with, they were very responsive to address the issues quickly and we closed out with a good rate.The customer service was great, but had I not brought up my concerns about the charges seen, I would have paid a few thousand more at closing.I have used Veterans United for a refi before and have had overall good experiences.For new customers considering using their service, just be sure to compare initial estimates with follow up and final costs so you understand what you are paying for. Loan officers and underwriters have alot of accounts they manage and it's up to you to make sure you are getting the best rates to close.I thank Tammy and Kodi for their professional interactions.
Response from Veterans United
Your feedback is greatly appreciated Wesley, and we thank you for the opportunity to journey with you toward the Veterans United process. We realize that some aspects of the process can feel unnecessary, but it is always our hope to provide dedicated care in explaining and facilitating each step along the way. Please feel encouraged to reach out for further support or to share more about your experience by contacting our Client Advocate team. We want to thank you for choosing Veterans United and thank you for your service.
