Kayla and her team were outstanding in preparing and executing all of the steps, documents, and information needed for my family to have a seamless transition to a new and lower rate %.
Great people to work with
Awesome experience
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Andy made our home buying a very enjoyable experience. Andy was so pleasant to work with, always going out of his way to answer any questions we had. He always made us feel like we really mattered and kept us from getting stressed out.
I would recommend veterans United because they work with you. They make the process quick and painless.
While it seemed like it took a long time from initial contact to closing it was a good experience working with everyone at Veterans United.
Rett and Caytlyn worked very hard to get me into my new home
The experience was made so much easier with help from everyone especially Nani Serrao.
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Very professional
I'm going to keep this casual and just free form thought....
I worked with Matt Eichenberger, and have nothing but positive things to say about his ability and his professionalism.
I was also "farmed off" to Jared Burke and have little to say that is positive about that experience. Mr. Burke was condescending at best and at times rude. Also, I think Mr. Burke, should he continue to represent your company, take a basic English course. I too am "down with" casual email and text but, when you start a sentence/email with a verb (are) when you really should start it with a proper pronoun (our), I really think it reflects poorly on Mr. Burke and also your organization. So, I'm being a bit unkind - yes. Maybe it's because Mr. Burke rubbed us wrong.
Again, Matt was great. Jared was a chore.
Response from Veterans United
Hello Steven, we appreciate your thoughts and honesty regarding your experience. It is our goal to always be improving and we will use this opportunity to learn more about our customer service. Thank you for taking the time to share this with us.
Ann and I would just like to say that Ashley and Olivia both went above and beyond all of my expectations. I would highly recommend them.
