Everything was great. All steps were explained. This particular re-financing process went incredibly smooth.
We had such a great experience with Winsor and his team. They were all quick to respond with answers to ALL of our questions. As first time home buyers we had ALOT of them! Great experience and we are so glad to have used Veterans United! Thank you!
Shane and Julia were beyond kind and helpful all thru this process. We appreciate there help so very much!
Even though I felt like pulling my hair out on most days Veterans United seemed cool and collected and confident that we would all get through it....
Communication is very poor, the process is unnecessarily drawn out with no reason as to why. Closing was pushed back 3 times and we did not even speak to our lender until we called customer service and they transferred over.
Response from Veterans United
Vanesa, thank you for taking the time out of your day to share this information. It is our goal to provide consistent and personable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client Advocate team has attempted to reach you for help in continuously improving our service.
When through the lighthouse program which was fast keeping informed constantly and resolved the issues quickly. I can not say enough about our loan officer Ashley she was great informative , professional curious and very personable. Its great as a veteran to know Veterans United really cares about us. Thank you Ashley and God Bless you all. Enjoying our new home. Merry Christmas.
Very easy process for my refinance.
The online document tools worked flawlessly.
There Very Efficient, And STILL Easy to Work WITH.
They Have A Great System to Process
There DOCUMENTS
You can always get your questions Answered quickly. Mike gas alwYs been very helpful and kind
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Experience first-hand why 366,600 homeowners give us a perfect score!
Another great experience courtesy of Veterans United.
Very easy and painless process. Website was very user friendly.
Provided excellent service every question was answered and everything happened fast!
Easy and efficient processes.
