Jenny was a new loan officer to us from just 3 years ago, but she was every bit as good. Very attentive, communicated very quickly and easily and had great follow-up.
The overall experience was great. The loan team was attentive and responsive throughout the process. My only regret is there wasn't an option to relock the loan rate after it dropped signficantly. My Credit Union offered that option, but I stayed with VU due to the outstanding customer service.
I will recommend to my friends and family
The team that I worked with was amazing. This was a very painless experience.
They lost documents,changed requirements on closing date after telling me otherwise,and told me my helok would not be closed then a few days before closing, they told me it would be closed not giving me time to subordinate the loan and cost me a $500.00 penalty for early closure of the loan. Your whole program is not set up for older vets that do not understand computers and several requirements didn't have answers that were even close to my reality. I wish that I had never used your company.
Response from Veterans United
James, we are disappointed to learn about how things turned out for you. Our responsibility is to deliver outstanding service to every customer and do so in a way that helps you accomplish your goals. Thank you for providing this feedback and for allowing us to improve.
Easy but high-quality experience
Always exceptional customer service. Our loan people are always there to answer any questions we may have.
The ease and speed in the process is amazing.
It was very easy to secure our new home loan from start to finish!
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Love how everything was online.
Website. One aspect of Veterans that I found enormously easy was the website and the To-Do's Checklist. Uploading the documents was also easy, and the files were kept visible.Schedule. The process kept to schedule. I kept informed when something was needed.Future: We have a home in Mobile, Alabama, for sale. If the buyer desires to use VA, I will recommend Veterans.
Easier process than I thought.
Terry is an awesome person.
All agents were professional and kept me up to date throughout the whole process.
This was my first home loan and VA made the process painless and simple.
