My wife and I are extremely pleased with our service from Veterans United. Our loan team was prompt to answering any questions that we had, detailed in their responses and broke everything down to make sure we understood the answers. The process was extremely fast for our refinance and really went smooth. Top notch customer service every time we were on the phone needing answers to questions and verifying information. I highly recommend Veterans United.
Jimmy always reply my email/answer questions very quick. He is professional and honest, highly recommend VU Columbia to all other Veterans.
Chris was extremely responsive and on his game throughout the whole process. Greatly appreciated the personal touch. Thank you.
Although VU are not part of the VA I understood that and in the beginning the process started out nicely and the agents are not bad but BLUF, I think there document process as far as what they actually need for the underwriter needs improvements
Response from Veterans United
Hi Edward! We are consistently looking for opportunities make getting a home loan as easy as possible. Would you mind reaching out to our Client Advocate team to discuss the items you felt could be improved? We've been able to develop a very stream-lined process, but feedback from our valued customers is what helped us to get there. We appreciate every opportunity to find areas of improvement.
Fast and enjoyable refinance!
My wife and I came to Veterans United for a refinance following a poor experience with a competing lender. We saw a lot of great reviews online and figured we would reach out to see if it was a good fit. Night and day experience. Veterans United was super easy to work with, quick to answer questions, communicate next steps, and provide updates along the way through all means of communication. The team we worked with were super professional, thorough, and pleasant the entire time. They went above and beyond for us. In the end, we were able to accomplish all our goals and felt great about the experience. I would recommend anyone to
Buying a home can be stressful but Veterans United really made our experience fun. They were there to answer all of our questions and really kept us at ease. They made us aware of everything beforehand so there were never any surprises. Matt and Kristen were extremely encouraging and supportive. I would recommend them to everyone!
Very easy to use online processing, highly recommend.
Veterans United Home Loans is a company for the purchaser. A team of knowledgeable, caring, polite and hardworking professionals who were an absolute Joy to work with. I honestly can’t say enough good things about them.
I am so impressed with the professionalism, efficiency, and care I was treated with by Veterans United Home Loans. I felt heard, respected and valued by all Veterans United Home Loans staff whom I interacted with. I did not feel like just another applicant. I felt like a real person and that Veterans United Home Loans takes customer service and satisfaction seriously! I will recommend to every Veteran I know and come to know in the future.
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Excellent customer service
Great team, great teamwork.
Sam and his team were great! They were very patient and quick to answering all the questions that I had throughout the whole process. They checked on me just to make sure everything was good, also to remind me of things that needed to be done just in case I forgot. From beginning to the day of closing, they made the process go smoothly. I had a great experience working with them!
