Great interest rate, poor communication and transparency of cost and information. I would advise my team to ensure that all changes that involve $1700+ dollars to the buyer be disclosed at least 24 hours before closing. Information regarding the funding of the refinanced loans was not clear and cases multiple changes in payment. This experience was a headache to say the least
Response from Veterans United
We appreciate your comments Bruce. We understand refinancing can be a confusing process, and we strive to provide the most accurate information available. Please contact our Client Advocate team if you feel there are still any unresolved issues or anything we can help to resolve.
We have had the best customer service experience-and I am not just talking about home buying. When we make purchases these days, some big and some small, we sometimes feel like people are in such a big hurry to make that sale. I really felt like they people at VU don't just work here because they need a job, but because they sincerely want to help people find what they are looking for. We could not have asked for better service!
Do not go with Tiffany Ramirez Parado. I hear great things about veterans United we were actually recommend by my sister who loved her experience. We were just unfortunate I think to have a really bad, unprofessional, and very sneaky loan officer.
Response from Veterans United
Thank you for your comments Abel. Our Client Advocate team would like to know more about what caused you to feel this way. Please reach out if you are able to provide details or examples of your experience.
Very pleased with the professionalism, expertise, and thoughtfulness of Josh Capron. Josh made the process of purchasing a home go exceptionally smooth and kept me informed every step of the way.
I had a great experience with Veterans United. My loan specialist (Brandon Brown) was really on top of everything from day one. I can’t hardly believe how fast we closed on the property.
Great to work with and very helpful and flexible with everyday life issues.
I absolutely loved my experience with Jimmy and Team. They all explained everything and more regarding the home process. I loved how prompt and kind they were to me and my relator. This process which can be stressful was an absolute joy due to working with such professionals! Thank you for the amazing gift of the engraved blanket!
I was pleased with the experience and would recommend again
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Veterans United Home loans was an amazing experience and I would recommend any veteran to apply and get the home they want and deserve. We just got our home and we could not be happier. We are grateful to our entire loan team for this opportunity, without them this would not be possible.
My experience with Veterans United was the best from the entire team. My senior loan Officer was the best and his entire team was just great! THANK YOU, V.U William H Shultz
Great company, Fantastic loan officers and customer service. They truly have your best intentions in mind. Smooth process and I will always buy with Veterans United. They have earned a customer for life.
