The team was very helpful. They responded to all my questions very quickly. The process was easy and quick especially with me being a first time buyer.
Procrastination, skepticism, and doubt are your worst teaming enemies. Go online now or pick up the phone and get yourself started with Vets United in your home buying process. Seek, live, and experience what the others are raving about. The only regret you may have is that you didn't start the process Sooner!!!
They have made the process very smooth and simple. I love the portal and how easy it is to upload documents and see things they need my to do. I understood what was happening and didn't feel overwhelmed and everyone in the team was very communicative, understanding and helpful.
I can't recommend Veterans' United Home Loans. We received pre-approval for our loan and started building our home 9 months ago. Veterans' United delayed our closing date twice on the same week were supposed to be closing. As a result, we had to reschedule movers and appliance deliveries twice. We were stuck having to reassemble furniture and unpack as we have 3 small children. Both delays were caused by Veterans' United and they were not the least bit apologetic. When we were finally able to move into our home we met our neighbors who also secured their loan with Veterans' United. They had the exact same experience and their closing date was also postponed twice. For a company that is supposed to support veterans and their families, they showed me they could care less about their clients.
Response from Veterans United
We appreciate what you've shared with us Robert. Financing a home while it is being built can lead to some unforeseen delays. We do our best to set the proper expectations and to communicate any and all changes with our Veterans. We'd like to know more about your personal experience so we can look for areas to improve. Please reach out to our Client Advocate team to discuss how we can improve.
I was apprehensive at first when this whole thing started, but Kirk and his entire team stood by me throughout the process and was very prompt to answer any and all of my questions. Veterans United did an Outstanding job with helping my wife and I get our forever home, it was without a doubt the best home buying experience I ever had. I will not hesitate to recommend Veterans United to anyone who is in the process of buying a new home,all i can say is, it was an Exceptional Experience. Thank You.
I would not recommend veterans united. The customer service changed after going under contract as well as the terms of what was presented before closing.
Response from Veterans United
We appreciate how you feel Candice. We'd like to know what changed that would cause you to feel this way. Please reach out to our Client Advocate team to share the details of your home purchase. We'd like to opportunity to improve our service with your help.
Zach and Kayla were always on hand when I had a question. I sent quiet a few to Kayla and she always responded back that very day. I must say this experience in buying this home was a very pleasant one indeed. We could have closed sooner if I had been more attentive to the tasks at hand, however I am very pleased with the results.
This was my first time buying a home and I thought it was going to be a stressful experience but with the help of my loan team it made it easier and less stressful they help me through the whole process.Thanks team
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Veterans United can make things go very fast if need be. We were always informed of what needed to be done to get us to the goal. Aaron Hayes did a great job. Thank you Aaron and Veterans United.
This is the third home that I have purchased. Easily the easiest process that I have experienced.Everyone that I had contact with at VU was extremely polite and capable.I will recommend VU to family and friends.
Please keep doing what you do for us veterans! THANK YOU!!!
Veterans United was terrific. We knew they were on our side each step of the way. Matt Czerwonka resolved several potential problems to insure that we received a very fair loan.
