Tom made it seem so easy. He is a real professional. Really glad having him to help. Nicole is the greatest!
Jody and the rest of the team hung in there on a difficult home purchase. Was greatly appreciated.
We had such an easy experience with VU! Everyone was very kind, helpful and hard working. We closed within 30 days! The electronic process they have setup made it so easy and quick to process! Way to go VU!!!!
Aimee has a magnificent team I felt like I knew each one personally great work on making our dreams come true.
Helpful people
Very courteous and knowledgeable. My loan officer was extremely polite and helpful. The online features were very user friendly and time saving.
I hear good things from others, but Kim Duncan dropped the ball for me and my family almost every step of the way. As a transaction coordinator I expect you to know how to do your job, give me all the information I need to know up front, and take initiative in contacting me before I have to call after 2 weeks of no updates.
Response from Veterans United
Benjamin, we believe it is important to acknowledge customer feedback, and we are committed to delivering outstanding customer service. As such, a member of our Client Advocate team has attempted to contact you for additional information. Your feedback gives us an opportunity to learn from you and determine ways to prevent others from feeling similarly. Thank you for taking time to share your comments.
Yvonne Clark was excellent in getting me where I needed to be w/my credit. Eric Wessel explained even what my qustions were mundane and Maggie Elliot helped us get all documentation together
Awesome
Everyone was excellent
Ryan Bray, Marciella, and Chad Bowman. They were all exceptional and they communicated well with us thru the whole process and made buying our first home a great experience. We closed on our home in least than 20 days. Those guys are great.
Great experience, worked with me to get what I wanted. Quick painless process.
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From day one to closing I was treated like family. All steps were thoroughly explained so I had a complete understanding of what was going on with the process.
Very easy, smooth transaction
VU went above and beyond as far as I am concerned, highly recommend for any veteran looking to purchase a home
