Brad and Jake— team of the year. I’ve bought with VU in the past, and the experience was nice with no complaints, but Brad and Jake really elevated that experience! From their availability for questions, to their in depth knowledge, knowing they were backing me made me comfortable with the entire process. Even when my sellers were being “less than cooperative,” they were there to reassure me about the entire process and made themselves available to my agent and lawyer to help brainstorm solutions. I wish I could buy them a few rounds to thank them and celebrate!
The best team hands down, Everyone made sure I was well informed throughout each process and worked with me every step!
It was an overall good experience.
I'm a #Proud Veteran Homeowner.Thank you for all of your work. I am happy with my first house.
As mentioned earlier….Stephen, Blair, Johnathan, and Michael went above and beyond for our family. Stephen went as far as doing more than I know was required of him. Answering late night messages, calls, and concerns. His whole team was there every second we had a question which was 24/7!!! Buying a new home was scary but not once did we feel concern as far as our team because at the end of the day, we are in our home because of them!!!! You can work with any lender and any lender will help you I am sure but this team, this team was phenomenal!!!! God bless America and the ones who got us here.
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I am so grateful for the expertise and warm personal touch Veterans United provided in every interaction. Really turned my homebuying process into a celebration of sorts..... thank you!
Overall I had an absolutely amazing team through VU. I know anyone that they help in the future will be in very very good hands.
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Everything was perfect ! No complaints loved working with everyone !
My VU was on top of everything to make sure we closed on time. They were all professional and I loved how they were my personal cheerleaders rooting for me and congratulating me. I will recommend VU to all my veteran family and friends.
The seller and I signed a contract on Oct 18th and were suppose to close on Dec 19th got hung up on by Andy Miller when I called in late Nov and got no response to anything phone/text or email till I closed (with the help of Austin Clapp) on approx the 10th of Jan. Found out through the title company Mr. Miller, Michelle Zellers and nobody else on his "team" had done ANYTHING to get VA approval (condo ID) and didn't submit the paperwork for it UNTIL DEC 23rd ! after being prompted by the realtors!! I had to give my apartment notice of intent to vacate twice but was lucky they allowed me to stay (only because the people that applied for the apartment I was in didn't meet the qualifications or I would have been homeless) And finally to add insult to injury, the reimbursement that was promised (I had to pay rent beyond my close date) was taken away after a rework of the numbers on the actual close date. !!!
Response from Veterans United
Hi Erwin,
I’m so sorry to hear about the challenges and frustrations you experienced during your homebuying process. It sounds like there were serious communication breakdowns and delays that caused a great deal of unnecessary stress, and that’s absolutely not the experience we want anyone to have when working with us.
Having to extend your move-out date twice and worrying about being left without a place to live must have been incredibly difficult. I can’t imagine how frustrating it must have been to find out that crucial steps in the process, like the condo approval, weren’t being handled in a timely manner. And on top of all that, having changes to your reimbursement at closing must have felt like the last straw. I’m truly sorry that we let you down every step of the way here.
I’d really like my team to have the opportunity to hear more about what happened so we can better understand where things went wrong and work to improve moving forward. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Your feedback is invaluable to us, and I’d love to help however we can.
Thank you for trusting us with your home loan, even though the process was so challenging.
