The whole process was great, however one person in the team was at many times unprofessional and extremely hard to work with. This person was Heather Vivone, the Loan Coordinator. At multiple times, she was unclear with what she needed from us and on top of that she treated my realtor Elaine with attitude and unprofessional within emails and text. Additionally, when talking to her on the phone about questions we had, she would at times be impolite and direct me to my realtor as if she wasn't the one to answer my questions. Other than not wanting to work with Heather ever again, we would say the complete opposite of the rest of the team. Thank you Molly and Elaine, not you Heather.
The whole team working with us did a great job and everything went smoothly!
Title: Veterans United: Exceptional Service for Veterans!Review:
⭐⭐⭐⭐⭐Veterans United provides outstanding service tailored to the unique needs of veterans. Their expertise in VA loans and dedication to serving those who have served our country sets them apart. From start to finish, the team at Veterans United was professional, knowledgeable, and supportive, making the home buying process smooth and stress-free. I highly recommend Veterans United to any veteran in search of a trusted partner in achieving homeownership.
Great experience A-Z
Veterans United treated us like family . We are for ever grateful for all their hard work and dedication. I would definitely refer family and friends . We feel so blessed.
For a first time home buyer the process can be overwhelming. My team was there to make sure I made it through. Kudos to Chris for making sure I got the documents I needed to make it through the underwriting phase.
Great experience overall can't thank them enough.
Sometimes, we are fortunate to be in the right place at the right time and meet exceptional, caring and competent people. Working with Mark Manos and Veterans United is an example of this. My family and I felt like Mark and the Veterans United team were on our home buying journey. It felt like a true partnership, even after successfully closing on our new home. I will definitely recommend him and Veterans United to anyone looking to buy a home! A++++ service and support!
I was always informed of everything there was no hassle submitting documents. Closing day went great very little paperwork. I enjoyed working with my team.
Again I don't know if the problem was the VA or veterans united or a combination, but it made everything miserable as soon as the underwriter was involved
Response from Veterans United
Joseph, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Thank you for sharing your open and honest feedback with one of our client advocates and we hope that we were able to provide a positive end to our current journey together and look forward to working with you again.
the whole team worked very well together in assisting with all our concerns
Hands down this was easier than buying a car. My team did all the work from the start! Hands down a great, easy experience!
A GREAT EXPERIENCE 😃😃😃
A great experience all around, team. Thanks so much!
Smooth sailing. The team is wholesome.
They did such an amazing job and worked as a team so wonderfully together. I was insanely nervous to buy my first home, but this entire team explained everything to me and made me feel like I was capable to buy a home within a month. Definitely recommend everyone on the team as a whole and individually. Such an amazing job and so blessed and honored to have them help me buy my home.
Just want to give a shoutout to the team as a whole. Y’all were amazing to work with and made my first time home buying experience a breeze! I can’t thank yall enough for everything!
