I wouldn’t change my loan team for anything! from working with Carrie freeman until I was passed on to janeanne was the best experience I’ve ever had buying my first home. They went above and beyond for me and make the process extremely smooth and easy, I couldn’t have done it without them and I’m forever honored and grateful. The process was so hustle free and that’s what us veterans are looking for, we are frustrated with the run arounds and lack of VA loan knowledge from these other lenders so working with veterans united is a plus. Keep up the great work you’re doing for us veterans Jeaneanne and team you guys rock! I will definitely be recommending them to friends and family!
Exceptionally experienced team. I just love them
I had an amazing experience and a pleasant road to achieving the house. Thanks for helping me achieving my goal of giving my kids their own home. I really appreciate everything you did for me and my family.
I have bought several homes in my lifetime and I can assure you this was one of the easiest loan we have ever been through from the beginning to the end. We would recommend Veterans united home loans to anyone.
Above and Beyond at every level of the most stressful purchase of my life. My gratitude is forever yours and I will always recommend Veterans United to any veteran that is moving.
I rated the real estate agent a 10 primarily because I had the opportunity to meet him in person, which made a positive impression. However, I want to emphasize that all the other agents were also exceptional and provided excellent service.
The whole team is amazing with communication and taking the time to explain everything throughout the process. Really love the custom sign for my dream garage the team got me.
I hope to continue to refinance (in a timely manner) to a lower APR. That said, I am very pleased with my loan team and theor constant professionalism and care.
We want to thank our team at Veterans United for making this dream possible. We are proud veteran home owners.
Such a great experience and everyone was wonderful to deal with. If I ever need to I’d definitely use again.
I was lucky to have the team I had, they made it seem easy
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Again we appreciate all that you do for veterans.
My name is Cliff Champlin my wife and I went through this process so easy the way this setup is with your to do lists they send you and everyone on our team kept in touch with us through the whole process, we can't thank them enough.
Amber was ALWAYS available for home tours. The Veterans United did an incredible amount of information gathering about what I could afford in a home, they did all the paperwork I needed and the research they wanted I needed to do to make sure progress was being made and on time. Amber's professional, cool and calm mindset kept my anxiety level low, as a first-time home buyer, I had no idea about every step of the process whatsoever when I first started taking a look at homes, or what to expect throughout the process and she gave me the confidence I needed to help my home buying experience a simple one. And she found exactly what I wanted! Amber and her team David Kitchen and Levi are FAN-FREAKING-TASTIC!!!
Nothing else to say. I have worked with VU a couple of years ago, but this time was wayyyyyy better. Hands Down!
I think that the team did ok overall but missed a few things on the inspection. I now have to pay for things that were not identified doing the inspection. I am upset and disappointed regarding that issue. The biggest cost is the windows that are not good and will cost a lot for me to replace. I'm disappointed.
Response from Veterans United
Hi Jacqueline,
I’m sorry to hear about your disappointment with the inspection process and the unexpected costs you’re now facing. I completely understand how frustrating and upsetting it must be to discover issues, especially with something as big as windows, after moving into your home.
While the VA appraisal ensures the home meets basic safety standards, it’s not as thorough as a home inspection, which is why we always recommend a professional inspection to help identify potential concerns. That said, I’m really sorry this part of the process left you feeling let down. Buying a home is a huge investment, and I wish we could have helped set better expectations or supported you more during this step.
Your feedback is important to us, and I want to ensure we’re doing everything we can to improve. You can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com.
