I never had any issues if i needed them they called, if i had questions they awnsered, if i was confused they would explain. Loved dealing with them would 100% recommend
My loan team was outstanding. They were knowledgeable and patient while I plunged head-first into my home buying adventure. With their help and support I was able to close on my home within 30 days and I couldn't have done it without them.
Amazing team and experience through the entire process.
Second time using VU and as usual it didn't disappoint.
I like being able to send documents with the app and review everything going out.
Service was good, I do not agree with the 5k application fee. I was under the impression that the VA loan was to help veterans, not bene them over the barrel adding 5k to their loan. If I had a chance, I would seek another lender and put 5k toward my house, not to a lender who’s intentions are not clear.
Response from Veterans United
Hey Brett,
I really appreciate you sharing this feedback. I can understand how frustrating it must have felt to see the VA funding fee added to your loan amount, especially when the program is meant to help veterans become homeowners. It’s a common point of confusion, and you’re not alone in feeling that way.
The funding fee is actually a charge required by the Department of Veterans Affairs, not by Veterans United. It’s collected by the VA to help keep the benefit available for future generations of service members and veterans. We know it can still be a tough cost to see, and we always want to make sure it’s clearly explained early in the process.
We appreciate your feedback and the chance to improve how we communicate these details. If you’d like to talk through how the VA funding fee applies to your specific loan, my Client Advocate team would be glad to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Little did we know how lucky we were, 2 weeks after we moved in, so did Hurricane Ian. It protected us like a good house should! Thank you!!!
It was really simple, just have all your information ready and it’s a snap.
Made the home buying process a lot easier and closing a lot quicker
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PUT IT OFF WAY TOO LONG FOR SOMETHING Veterans United made so easy...OH MY GOODNESS,, THANK YOU ALL SO MUCH. I went into this scared and confused. Pretty certain I was shooting for Jupiter. YOU ALL MADE IT SO EASY. I was dealing with other issues in my life at same time, but the part with this loan was simple enough to let me keep going. I lost my mother 10 days before closing but this process kept my mind occupied. NOW I am relaxing in a home to totally love.
Excellent, prompt and professional service.
Veterans United kept me informed through the whole loan approval process.
Phenomenal service phenomenal team!!!
Both Cal, Megan, Ellen, and the rest of the Veterans United team were exceptional! So amazing and rewarding working with all of them. Very professional, friendly, helpful, fast and effective replies and communications. Very well prepared and professionally setup process for purchasing a home! 1000 (One Thousand!) Score of it went up higher!Thank you all very much, and wishing you all continued success!Sincerely,Jesimiel Millar
It was extremely amazing, gratifying, and I’m deeply humbled to have work with Justin and Jenny. They made everything as smooth as possible, and if there were hurdles, I needed to jump. They definitely assisted me over those hurdles.
