There is a real lack of communication. I had no instructions or anything about what to do during closing day despite me trying to get in contact with my loan officers.During the closing process I had no representation and the only physical thing I was able to see from VU was the gift box that was sent. Such such an emotional moment, I had no person guiding me and was essentially playing phone tag for 3 months. Last minute 48 before closing was told that the insurance stuff I had that you guys set us up with wouldn't work and needed to speedily find someone else.Fees were astronomical compared to friends who used different VA loan companies
Response from Veterans United
Hi Kimo,
Thank you for sharing your feedback. I'm sorry to hear that your experience left you feeling unsupported during such an important milestone.
I understand how disappointing it would be to struggle to reach your loan team, feel uncertain about what to expect on closing day, and not have the guidance you needed throughout the process. Buying a home is a significant and emotional moment, and it's important to feel informed and supported every step of the way. I'm also sorry to hear about the last-minute insurance concerns and your frustration regarding the costs associated with your loan.
I'd like the opportunity to learn more about your experience and review your concerns. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
they made the whole process so easy and quick
Paula and Colleen were fabulous! Always quick to respond and helpful with all of my questions! This was such a quick and smooth process!
Jason Balls it was very professional, helpful.
Articulate, an intelligent in assisting me as a veteran. I am grateful and thankful for the entire team at veterans. United home loans.
Then whole team was awesome, specially Dustin with my many phone calls and obstacles , the gifts sent for my girls , my package ! I was totally clueless about everything and these wonderful folks went above and beyond to give me a opportunity i though was impossible . ill always be grateful for the opportunity they provided. Seriously guys thank you so so much its the best feeling in the world to know I have a home for my beautiful family and it wouldn't been possible with out yal . I highly recommend each team member ! I think veterans united should give each member a raise and a bonus !
Purchasing a home can be frustrating and Veterans United made the frustration very minimal. Whenever we had a question they had an answer.
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Amanda and all were 10/10
Jake McQuitty was very informative and helpful.
Nathan Powers Jeffersonville Indiana. Thank you!
Everyone is thoughtful, patient , and encouraged when I was nit understanding and helped ne understand and was able to continue onward in completing the task. We are so happy to be a part of the united veteran family.
Greg and his team was awesome!
Veterans United were the best in everything that needed to be done. For every aspect of the process from finding a new home to the final closing event there was a friendly and helpful person willing and abel to help. I can't say enough good about them.
I truly can't thank the team enough for helping me get my first home! They made this experience so much easier and I was never scared to call and ask a stupid question- Because I did many times.
I hope to work with them again one day, 10/10 experience. I already recommend 2 friends to work with the veterans United after this experience!!
As a first time homebuyer it seems that everything went as well as it could’ve and am thankful to have chosen this team.
I can’t put into words how helpful Kenny is on everything throughout this whole process. It doesn’t matter the time or the day, if it’s a weekend or evening, he was there 100% anytime I needed anything. Even a simple question in a text message late at night he will respond quickly. It really made the whole process very smooth and he helped to ease any anxiety that I had with buying a home. I would 100% recommend him to any of my fellow service members that have a chaotic schedule.
