Excellent team work and guidance given by the staff at VU from start to closing
I have enjoyed conversations with him over the years, and have enjoyed seeing him and his team tackled a loan rapidly. He’s the best!
Everyone was very helpful and quick with answering any questions I had.
VU has been astounding. They really go above and beyond. They made the house buying process so seamless. My VU team was behind me every step of the way. I am grateful for all they did for me.
Commutation was an issue I’m sure the team was busy but if I’m told I’ll get an answer or call from someone or at some time and there is no follow threw it does not give me a positive feeling. Three was a lot of extra in my case that the team had not delt with before, so I’ll give a rate I feel is fair.
Response from Veterans United
Hi Paul,
Thank you for sharing more about your experience. I understand how frustrating it is to be told you’ll receive a call or an answer and then not have that follow-through. Even when things get busy or a file is more complex than expected, you deserve clear communication and reliable updates.
It sounds like your situation had some unique challenges, and I appreciate you acknowledging that. That said, feeling left in the dark is not the experience we want for you or any Veteran we serve. I’d really like the opportunity to look into your file and better understand where communication broke down.
When you’re ready, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll respond the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Thank you to Veterans United for all of the assistance! Casey, Drew, Zachary and Susan were top notch!
Veterans United made the home loan process feel straightforward, and Macenzie in particular was outstanding. Macenzie, Bailee, and Doug all kept everything moving in a way that felt easy and organized, and they were incredibly responsive, even being available on holidays. Any time I had a question, they answered clearly and precisely, which took a lot of stress out of the process. Communication was consistent, the steps were easy to follow, and I never felt left in the dark. If you’re looking for a lender who makes the process smooth and has people like these three who truly show up for you, I highly recommend Veterans United.
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John and the Veteran United home loan team made the refinancing so easy. It was great to work with them again.
Veterans United made something that seemed impossible happen. Absolutely love my new home. Thank you for all the wonderful members that helped me succeed in my goal.
We worked with Jeremy Arnold through Veteran's United. Our experience was fantastic. He made the process so smooth and helped us every step along the way. He went above and beyond to make our buying experience a positive one. Veteran's United is a true blessing and we are so thankful for them.
I’m a Marine vet, I’m 30 years old and a single full time father to a beautiful 6 year old girl. Aimee and the rest of the team at veterans United did a wonderful job with taking care of me. I started the process on my 30th birthday and 45 days later I closed on my home. The team was wonderful and did everything with no hiccups. They were happy and so excited for me making me feel part of a wonderful family. Thank you all so much to Aimee and the rest of the team at VU!!
The entire team at VU goes above and beyond for veterans! My family and I could not have worked with a better organization. They treated us like family from day one and beyond closing
Thank to Mason, Kara, Ryan and the whole team at Veterans United for making our dreams of home ownership a reality!
My team has been nothing but professional. They are the bees knees.
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I started off with a local mortgage lender that struggled to navigate VA policies. I switched to Veterans United and couldn’t be happier.
She went above and beyond to make sure this deal went threw!
Veterans United is the only way to go! Every single person I interacted with was truly exceptional; in knowledge, customer service, experience and efficiency. As a first time home buyer, they made the process as smooth as possible for my husband and I. We always knew what was expected from us and if I had a question, it was answered promptly! I worked with Kindra during our process of building our credit up to purchase, Ginny as our loan officer and Brett as our loan coordinator. I can't say enough about this team! They worked with my husband and I from start to finish and made us feel like family. This is an experience I will remember fondly for the rest of my life. Thank you so much for giving us such great service!
Exceptional service with Crystaline and her team, Jenny & Lindsey. This is my 2nd loan with VU & the reason I came back for this one. Simple, everything explained, questions answered & I did very little as they anticipated everything! I even recommended her to seller agent on this purchase as she said working with VU was a breeze!
Veterans United Home Loans is the best to get a home. We wouldn't go anywhere else. The team was easy to work with, got paperwork to us on time, and made the closing smoothly organized. Thank you!
Bobby is the best
