Susie and Brie were outstanding, but the underwriter was stupid.
Veterans United is the only way to go! Every single person I interacted with was truly exceptional; in knowledge, customer service, experience and efficiency. As a first time home buyer, they made the process as smooth as possible for my husband and I. We always knew what was expected from us and if I had a question, it was answered promptly! I worked with Kindra during our process of building our credit up to purchase, Ginny as our loan officer and Brett as our loan coordinator. I can't say enough about this team! They worked with my husband and I from start to finish and made us feel like family. This is an experience I will remember fondly for the rest of my life. Thank you so much for giving us such great service!
Someone was always available to talk.
Very knowledgeable and helpful! All questions were answered and explained.
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Any questions I had were answered right away. Dan, Erin and Abby all worked together and made my home buying experience stress free.
Tim Alvis was our loan officer and he worked with us for quite some time. It took us over a year to find the the right house and he would always run the numbers so we knew what the expected payments would be. He also provided valuable advise on how to structure our loan.
Veterans United helped me to obtain my dream of homeownership. It was a positive experience, and the lighthouse credit program was very informative. The program and the representative helped me to change my perspective on credit and credit bureaus. I highly recommend Veterans United to others because everyone, from the lighthouse representative, loan officer, and concierge, was knowledgeable, responsive, and professional throughout the process.
Great service and dedicated team.
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Great support and easy transitions online.
The choice to collaborate with them has proven to be one of the most significant decisions of my journey. Their expertise and unwavering support have been crucial in my success, particularly in navigating the complexities of the home-buying process.
Thanks to the Veterans United Team for making it possible for me to purchase my own home.
James Walrod’s team at Veterans United provided exceptional service. They maintained open communication with my wife and me, ensuring we received the most up-to-date information. All our phone calls were answered promptly or returned within a reasonable timeframe. I couldn’t have asked for a more supportive team to guide us through this process. Thank you, Ashley and Tori. 🙂
Stephanie and Sarah were absolutely fabulous! Made the entire experience quick and painless
I am confident in my loan, but thought it would be structured differently to lower my mortgage. Instead everything else upfront was covered, even giving me money back. Reading so much about rate-buy down from seller credits, underwriting seemed uninterested in even answering direct questions as to why they chose to structure the loan the way they did after I asked about structuring it a different way that worked very well on my end. Either way, I’m happy to close!
