We were very pleased with the timeline in refinancing our home. Shane snd Taylor made things easy and they were both very pleasant and professional.
I couldn't be happier, the team has always been great from the initial phone call with Brett then with Zach, Casie, and Tammy. This has been a great experience and they made everything so easy. They worked with my busy schedule and I really appreciate their patience. Thank you for all your hard work.
To the whole VU team that was behind the scenes helping me, thank you! Also wanted to give a big shout out to Caleb for getting me started and connected with Kendall. And a big shout out to Drew, I know we didn’t get to talk much but I also appreciate everything you did. Great job everyone.
Veterans United has helped me with 2 Mortgages and 3 Refinance's over the years. Every time it has been a great experience. It has been a quick and easy process, with Professional and Friendly service. I will definitely be using them in the future.
Bill and his team were superb in helping us move the process smoothly. Thank you Bill! Our family is grateful.
As I think all of the team the put in the hours to help me get through the process of buying my first home did great, I do think that Heather Vivone stood out the most! She answered the phone almost every time I called and when she didn’t she got back to me within twenty minutes or less. Heather was on top of her job the step of the way. Always there to answer any of my questions and help me over the phone on the computer to get everything done that was needed to be done. In my opinion I wouldn’t have been able to get through all of it if it wasn’t for her!!! I can’t thank Heather, Aaron, and Logan enough for all of the work that did for me!! Thank you all!
Hannah and her team kept in constant contact with me involving my loan. They immediately corrected any problems that may have come up and informed me of issues. GREAT JOB HANNAH
I wish I could say more, but thank you very much.
Larry and the rest of the team at VU made the home buying process so easy! Not only were they knowledgeable and professional, but emotionally supportive as well. Working with them makes it feel like working with friends. I would 100% work with them again.
Veterans United has been great. I highly recommend every veteran or family of, to work with this company! 10/10
This entire experience would have been overwhelming without my whole TEAM backing me up. They made buying a home so easy, and it all happened in about 7 weeks. As I sit here in my New Home, looking at all the boxes still to unpack, I am so very comfortable and I have all the time in the world to get to them. THANK YOU GUYS so much for the Dutch Bros welcome package. The card made me cry like a little girl. Thanks for being a BIG part of my life (honestly, the BIGGEST!!!) and you too will never be forgotten. This Team of mine heard every word I spoke and made me really believe in myself.
I Love You All
As first time home buyers, we were nervous about the timeline it was going to take to buy a home, but we were very pleasantly surprised with how fast and easy Veterans United made the process go! The whole team was very efficient in communicating with us and they are knowledgeable in what they do. I couldn’t have dreamed for a better experience with buying a home! We are extremely grateful and blessed to have worked with them. We would HIGHLY recommend them to anyone and everyone!
Buying a home as a Veteran can be quite an involved process. Both Brandon and Dawn, disclosed all pertinent information and displayed a professional presence at all times. We are extremely pleased and happy to have a new home with help.
Veterans united has made my dreams come true there’s no way I could have done it without their help. I would like to thank everyone that played apart.
Paperwork from lender was very deceitful once it was explained. Instead of having all the pluses and subtractions on one page they were scattered on different pages so it was very hard to keep track of them. The office was very hard to get ahold of unless I needed to review or sign something. And like I said earlier it was brought up to me the day before closing that I needed to bring over $4000 with me to close. None of this was explained except I was told my realtor should have done this.
Response from Veterans United
We appreciate you letting us know how you felt about the experience, Travis. It is our goal to provide consistent and personable communication to everyone we serve. We understand that there can come a time when your main point of contact may be assisting another client or away from the office. Whenever that occurs it is the perfect time for us to pull together as a team to maintain excellent service. Also, discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Our Client Advocate team is available anytime during the loan process to ensure excellent customer service, and we would love the opportunity to speak with you further to learn about this experience. Please contact us to share more information.
