The Veterans United team were from start to finish outstanding. They provided with a support team that covered every aspect of my home purchase. Always keeping me informed about the next step in the process, and what I could expect, all wrinkles were systematically ironed out. These guys are awesome !!!
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
Very much a process..but Allie heard my hand all the way to close...Heartfelt THANK YOU...!!!
As a first time home buyer they made the process easy, fast and were on it all the way. Even when there was a "waiting period" my team at Veterans United never let more than 2 days go by without checking in on me and keeping informed. I would definitely recommend VU and use them myself should the need arise again in the future.Thank you to my whole team!!!
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It was a very easy process, questions were always answered. Stephen Bash made himself available on weekends or after hours if we needed paperwork or answers to questions.
Great service super informative and helpful
We can't thank you enough for making what can be a stressful process feel so easy and smooth! You were always just a text or phone call away! Even on Sunday!!
The team was awesome!!! Thanks for helping me go through everything smoothly and find my beautiful home!!!
Our loan agent Tanner Baldwin promised us a great rate of 5.75% at the beginning of our loan application. We were comparing loans with 3 other companies but Tanner Baldwin with Veterans United said he could beat the interest rate and closing costs. We gave $10,000 as a good faith deposit. Initial loan estimates indicated we would receive approximately $5800 back from our deposit with a 5.75% loan rate. It seems like fees would change daily and at one point we saw our loan estimate indicating that we were receiving $119 back from our $10,000 deposit. My wife and I were frustrated and confused on how the fees could change so drastically. Tanner didn't seem to know how to explain this and most of the time we would only receive an automated email and not even a phone call to inform us of these new fees.
I finally asked to speak to a Manager . I spoke to Vishal Patel, and he was able to answer most of my questions and seemed more knowledgeable about the transaction. We also worked with Walter Burks and he was great at his job and very informative. If it weren't for Vishal and Walter this loan would not have happened and we were ready to cancel everything. In the end we paid a higher rate than we expected but received most of our $10,000 deposit. Overall this experience was stressful and confusing at times.
This is the 2nd time I’ve had the privilege to work with Hannah and her team and it was just as amazing and easy as last time. She made everything neat and understandable. We bought remotely both times and had ZERO issues. I highly recommended if your a first time buyer or fifth time that you request Hannah and her team. AMAZING WORK!
Steve is an All-Star! He really was willing to help, listen and work with/for me. He really was great.Also, Rhiannon was outstanding she was really helpful. Great team! Thanks!
They made the process seamless and guided me every step of the way. Everything was efficient.
Ben, Kelly & the Veterans United team helped us secure our home when others fell short. They were efficient, kind, and supportive every step of the way. We couldn't have asked for a better team to help us buy our dream home!The McCoys
The entire team was very courteous, professional, and thorough! Shane my loan officer even returned my call on Christmas Eve to answer my question! I would definitely recommend them to any veteran wanting to purchase a home. Thanks!
Hi I would like to speak with Brian’s supervisor because his competence and professionalism about questions I had was subpar.The rest of the team was okAlso, I will be emailing VA United to speak to someone preferably his supervisor for a formal complaint.It is sad that as a special forces veteran who stayed with VU After being pursued by other companies was a huge mistake but I tried to work with him and the teamPlease contact me if you have any questions 757-714-2923 or email me 1on1healthfitness@gmail.com
Steve, Dennis and the group were great to work with and helped make the process go smoothly.
To be fully upfront, the initial process was amazing. Everyone was very helpful, and we were moving through everything perfectly. The team was excellent and met all of my standards. However, things started to go downhill once contract talks began. The team began dropping the ball and failed to maintain the professional standards they claim to uphold. Communication became almost impossible, and certain key people were nonexistent. If the process had remained smooth all the way through, this would be a very different review. Unfortunately, the ball was dropped, and I hope you can use this feedback to turn things around and strive for better in the future.
Brett and his team were amazing. They made the process so easy and communicated very well.
Best home buying experience, the VU team went above and beyond our expectations.
My family and I are so grateful for everyone involved in the entire process!
