I must shout out Bridget! Bridget was so responsive, always professional, and very helpful. I appreciated her help so much. My VU team was great and I couldn’t have asked for a better experience. Thank you!
My loan team provided excellent service, and I greatly appreciated their attention to detail throughout the process. However, the experience with the reconsideration of value following a low appraisal was disappointing. The process took longer than anticipated, and despite providing thoroughly vetted information and research from real estate professionals, the outcome lacked a clear explanation. This was particularly frustrating given the appraiser's apparent lack of thoroughness, including not walking the property or utilizing appropriate comparable sales in the area.
Thanks to the whole team! You made a daunting process easy! Also want to thank you for the very thoughtful gift after closing! You all seemed to know exactly what I enjoy! Thanks again!
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
Kevin was great! He was extremely helpful and kind being that we’re first home buyers.
This was the first time I had the opportunity to buy a house, my friend recommended Veterans United to me and I contacted them in March of 2024. It may seem like it is a long time between contact and closing, however it is not. My wife and I had a few credit issues to take care of and were given a time frame of even qualifying for a house until February 2025. In October I reached out to Veterans United Senior Credit Consultant Michelle Mueller, to let her know where we were on our home buying journey. She let me know that we were almost there in mid-October and ran another check for us on November 1, 2024; to our surprise we were approved to start home shopping. We found a house rather quickly and had everything moving towards close in very short order. In NY it is not uncommon for a closing to take 90 days or more due to all the professionals that must be involved. We closed on January 17, 2025, and moved in the next day. It was not only Veterans United, but our Lord Jesus that opened doors we could not open, and closed doors that needed closed.
My hold team reall did a great job. Really loved how the team would answer my question and help me with anything I need.
Even my realtor was saying how smoothly this sale went. She said she would work with a VA loan recipient any time.
My veterans united team was awesome. Kris and Kathy were consistently in communication with me through every process along the way. They were always quick to respond with clear answers to my questions. This is my tenth home purchase and this was by far the best mortgage team I have ever worked with.
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
We needed an IRRRL and the process was fast, easy, and helpful.
Veterans United is a company that helps a lot of veterans. They will assist you in any way possible. When I first met my agent Zach D. I didn’t know what to expect , however , he was very friendly and supportive. Before I knew it , he had gotten an approved and assisted me with an agent , however , he and his assistant was very helpful throughout the whole process and offered permanent assistance. You can’t expect more. Thank you Zach and your whole team !!!!! God Bless !!!!!
I can’t thank you enough for the support during my home search and the flexibility in adjusting the amounts when needed. As a first-time buyer, I had so much to learn, but the patience and guidance I received from the team were incredible. Ms. Candy was always ready with answers and advice, making the process much easier!
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Robert Keeley was also very good. He was very patient with all of the communications and all of the checklist processes. His was diligent in making sure all my information got to the underwriters and helped me understand exactly what they were asking of me. I am thankful for my whole team, to include Laura who stepped in and kept the process moving seamlessly when needed. I never felt like anyone dropped the ball or forgot about me. It truly was a person-centric experience and I look forward with working with the same team when it comes to buying my dream home.
This has been the most pleasant and worry free process. Mrs. Stephens was super helpful.
Whether you are a veteran or civilian, young or old, you will want Veterans United to be your united front to guide you forward and into the home that is waiting for you!!!
Respectfully,
Wade Farlowe
