Zach and the entire VU Team are first class. Extremely professional, kind, friendly, knowledgeable, and feels like working with family. From start to finish, it was first-class service and a complete joy to work with.
We had a pretty bad experience working with Veterans United, specifically our loan coordinator- Cameron Baker. Our insurance agent and real estate agent said the same thing.
Phil was very nice and was good at responding to voicemails and emails, but Cameron was awful. He did not tell us things until the last minute and then would take a week to respond to emails. My wife said it was awful trying to communicate with him and my realtor said the same thing. Cameron did not order things that needed to be done, he thought he could wait until the last minute, and then when we or our agents had questions about what needed to be ordered, he would not answer. This was so so stressful. This was supposed to be a good experience as we are first time home buyers, but I hated it. It was so unnecessarily stressful.And apparently I am not the only one who thinks this. Along with my realtor and insurance agent, my best friend, a 100% disabled veteran, got screwed out of a house and job for both him and his wife because of Veterans United.We had high hopes with you, but they were shot down.
Veteransunited CARES! They explained everything thoroughly, there were no surprises of what I was getting into; and all the financials were on point! They honored all VA policies and rates. There was full disclosure and NO unexpected (sneaky) costs. Complete transparency.
True friend to our Veterans. Francisco V. Hernandez, Desert Storm Veteran, Marine Corps.
Gwen and her team are amazing. Friendly, responsive, timely, dream team for sure! It's a pleasure working with them again and looking forward to working with each other in the future!
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
I want to give a big shout out to the whole team for being there for us 100% Thanks to all
Thank you, each and every one! Lindsay was an outstanding coordinator, she was quick to reply to my questions. The entire team was great overall and I have already and absolutely will continue to recommend Veterans United to my military brothers and sisters!
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
Truth be told, Veteran United Home Loan process was stress-free and easy, thanks to the wonderful support they provided. Thank you.
Veterans United - I cannot recommend them enough. United is the key word - the team go above and beyond the call of duty to make the whole buying process as simple and stress free as possible - highly trustworthy and true Professionals. 100% recommend to all Veterans looking to purchase a home.
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Robert Keeley was also very good. He was very patient with all of the communications and all of the checklist processes. His was diligent in making sure all my information got to the underwriters and helped me understand exactly what they were asking of me. I am thankful for my whole team, to include Laura who stepped in and kept the process moving seamlessly when needed. I never felt like anyone dropped the ball or forgot about me. It truly was a person-centric experience and I look forward with working with the same team when it comes to buying my dream home.
Carrie was outstanding weather if texted her email or phone call walked me through my issue.
Great communication all around. I never felt like I was in the dark on anything, and always felt comfortable asking any questions. The process was super easy and quick.
