The process was very easy. Definitely easier than what I was expecting. They work with you every part of the process, so you know what to except.
I am not impressed with Veterans United. My biggest problem with them is that we felt like another statistic for the loan team. They were nearly impossible to get a hold of and were not very flexible with setting up meetings that worked with our work schedule. I would call and leave messages and send emails, and would not get any reply for the questions I had. My bigger issue with Veterans United is that we sat down and discussed taking out an additional loan for our down payment, our loan officer forgot that we had discussed this, and halfway through underwriting had to erase our file and start again. This pushed our closing date back a week. Through that process, it felt that no one on the team communicated with each other. When our loan officer got our file built back up, there was NO communication that they would raise our rate from a 5.75% that it previously was, up to 6.625%. This is very misleading and very discouraging. We plan to refinance down the road when I am eligible for the VA Home loan, and I will not be using Veterans united and I would not ever recommend to anyone that anyone use them either.
They helped me with the whole process from start to finish, guided me all the way, making sure I had all my questions answered. The process was very simple. And I know they can do the same for you. Don’t be afraid to give them a try. Being a veteran and using my VA home loan for the first time to purchase, I know who to use if I purchase another home thank you, to the whole team at veterans United.
Justin and the rest of the team were phenomenal in getting me approved all the way to closing. I definitely would recommend VU.
They took my concerns very seriously and explained every document. Very quick to respond when I had questions. Thank you!
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Tony was great! He answered all of my questions and was very patient. I never once felt I was bugging or an inconvenience to him.
Vetrans United has made our house buying sooo simple and smooth! I loved the online process it made it so easy! They also helped us woth insurance and that process was great as well! Definitely would recommend!
Veterans United, thank you all so much for allowing me to use your services. This was the smoothest transition ever as you all really do help and take care of Veterans. Huge shout out to Joel and Crosby. They are awesome!!!
Very great people to work wirh
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My team was amazing and went above and beyond to get my family in our dream home
I gave it a 9 because when I became eligible for the IRRRL, Veterans United didn’t contact me until another company requested my loan balance. That’s when they were willing to match their offer.
Josh J. and the team were all amazing. They made getting the home so easy and quick. Josh was always available for questions and quick with answers.
Thank you for making our dream of homeownership a reality! Words can not express how grateful my wife and I feel. The entire team is awesome! We are forever grateful for the love and hard work you put into making our dream of having a home come true! We pray God’s blessings upon you all!!! Love you!
Bill Taylor and Melody were incredibly helpful the entire way through. I was confident, knowing I had the best team behind my home buying process.
Hunter was absolutely beyond exceptional. I had a million questions along my 6 month process of looking into buying a property. He was extremely patient, attentive, and knowledgeable. If he didn’t have an answer he was honest and looked into it for me. I would absolutely recommend working with him if you ever have the chance. Hunter is the sole reason I stuck with veterans united during the process.
