2nd time using VU and same great service. Made buying and selling homes a breeze. Greatness communication and anytime I called the team was there for me.tha ks a million
What a tremendous experience. My team was truly exceptional. Thank you all so much
Veteran’s United paved the way for our growing family to finally find and support our home!
I would highly recommend VA Home Loans to purchase your new home. The service was excellent with positive support with all my loan officers.
I had an amazing experience with the Veterans United team…at first I wasn’t even sure if I was going to be able to get a house but they helped me pick up my credit score right to closing…It’s a scary process but they made me feel more at ease through the process. I appreciate all you have done for me…thank you so much for all your help in making my experience easy….
Tim Spears and his team at VU did an awesome job! I was apprehensive going into buying a house for a cross country military move, but he made it way easier than I ever thought it could be and completely painless. From start to finish great communication and I didn't have to stress about any of the details which him and his team took care of. Especially if you are in the military and moving to the Fort Stewart area I definitely recommend him!
Chace, Anthony, Maria, Steph and the whole team were extraordinary. Chace and Anthony communicated with us throughout the entire building process and made our home buying process very smooth. We’re very happy that we chose Veterans United.
very polite and professional
The team that worked with me was excellent. I worked with Amy Childress the most .She was knowledgeable about the process was patient and helped ne find the house that was right for me. I would definitely recommend veterans to call veterans united.
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From start to finish your team has been amazing. Absolutely first class all the way.
Very timely and efficient. Lots of communication and always checking to make sure they have done all they can to help make the process a bit easier.
Alice was an amazing loan officer. She was always letting me know she was available especially on weekends. She has a lot of knowledge and will be blunt if you ask for her advice which I really love.
Buying a home can be incredibly stressful, but the entire team at Veterans United made the experience feel easy and supported from start to finish. Their communication was excellent, and the additional resources and guidance they provided truly helped take so much of the stress off our shoulders. We’re incredibly thankful to everyone involved for helping our family through such an important milestone.
Working with Blake and Michael made my process so much easier! They communicated well with me, and made sure I was updated through every obstacle! Thank you both so much!
Made an offer for the home in March leaving plenty of time before we closed in June. Communication throughout the whole process with VU team was terrible. Multiple things would come up on my To-Do list that I already did before without clarification on what exactly they were looking for. One week out from close, again terrible communication between them and me and them with the title company causing a week delay in closing and putting pressure of the sellers. I have talked with my agent and title company and none would recommend VU in the future.
I selected Veterans United because of their reputation for serving veterans, but unfortunately my experience fell far below expectations.My mortgage process lasted 68 days and was plagued by poor communication, missed deadlines, and repeated requests for documentation that could and should have been requested much earlier in the process. Critical items were routinely brought up at the last minute, creating unnecessary stress and placing my closing at risk.What concerns me most is that personal information was disclosed through email communications to individuals who had no legitimate need to receive that information. This raised serious concerns about privacy, professionalism, and the handling of sensitive customer information.I was also provided information regarding rates that later proved to be inaccurate, leaving me feeling misled during one of the most significant financial transactions of my life. Throughout the process, communication was inconsistent, responses were delayed, and I frequently found myself chasing updates rather than receiving proactive communication from my loan team.The delays ultimately caused me financial harm. Because Veterans United failed to meet agreed-upon timelines, I was forced to spend over $1,000 in rent on the very home I was purchasing while waiting for the loan process to be completed. These costs would not have been incurred had the loan been processed within the originally communicated timeframe.I understand that mortgage transactions can be complex and that unforeseen issues can arise. However, the problems I encountered were not isolated incidents. They reflected a pattern of poor planning, inadequate communication, lack of urgency, and a failure to properly manage the loan process from start to finish.While I did ultimately close on my home, the experience was far more difficult, costly, and frustrating than it should have been. Veterans deserve better communication, better accountability, and greater respect for their time, finances, and personal information than what I experienced during this process.Based on my experience, I cannot recommend Veterans United.
