I'm not upset over innocent mistakes. We're human after all and prone to make honest mistakes once in awhile. What I am upset about is the apparent lack of a sense of urgency in correcting that mistake.I thought we'd closed on a home loan using Veterans United on 31 Mar 26. However, because the closing package the mobile notary received had two different sets of wire transfer instructions, and I was given the wrong one the day before closing, the money wire transfer was sent to Veterans United and not the title company where it was supposed to go.Simple correction, right? Wrong. It is now three weeks later (21 April), and even though Veterans United found exactly where that money went, they have not wired it back to us so we can get it to the right wire transfer address. Yes, that's right, they can't simply wire the money directly to the title company, They said I had to do it. Not only that, but yesterday I received an updated closing disclosure statement that raised the amount of closing money to be sent from $29,911.22 to $30,053.72. Yesterday I sent off an email asking Veterans United why and I still haven't heard back.Now all the while I've sent email after email asking Veterans United to track this issue down and all I've gotten, besides them letting me know they found out where the money went, has been something like we'll look into it, the matters been elevated, and a decision has been made to wire the money back to us but it hasn't been done as of this writing.All I can say is, in this day and age of half truths, lies, and deceit, there are very few things you can say with absolute certainty. The one thing I can say with absolute certainty is I wouldn't recommend Veterans United to anyone.
Response from Veterans United
Hey Stephen,
I’m really sorry this situation has dragged on and caused so much frustration. I can understand how something that should have been a straightforward correction, especially involving your funds and closing timeline, would feel even more stressful when it isn’t resolved quickly.
The confusion around the wire instructions and the delay in getting your funds returned is concerning, and I hear your frustration about the lack of urgency and consistent follow-up. You should have clearer communication and more timely updates, especially in a situation like this. I’m also sorry to hear that your recent questions about the updated closing amount haven’t been answered yet.
I’d really like to help get clarity on where things stand and ensure your concerns are being properly addressed. Please reach out to me directly so I can take a closer look at your file and the timeline of events. You can contact the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Na
I highly recommend Veterans United Home Loans for anyone navigating the home loan process. From start to finish, their team made everything feel straightforward and stress free. They were always available to answer questions, explained each step clearly, and handled the details with professionalism and care. Thanks to their guidance, what could have been an overwhelming experience turned into a smooth and easy journey.
Thank you Max, Jill and the rest of the team. I appreciate all your help.
They were a fantastic help in my entire home buying experience. Especially Madison Yant.
I would have liked more communication towards the end of the trip. But, that's just me being impatient. Everything went smoothly and I'd use them again if needed. I'm sitting here looking at tops of trees and mountains so they must have done something right! Thanks Kody and Monica
As a first-time homebuyer, I couldn't have asked for a better team than Veterans United. They were always quick to respond, and Spencer was fantastic. His patience and dedication to helping us find the best rate made a world of difference. I would definitely recommend them to any Veteran looking to buy a home.
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I did a lower interest Re-Fi and the only hi-cup was between the Title company and the loan company that serviced my PV System. My loan officer was great once again and kept me informed of my loan status.
The quick flexible team worked swiftly to accommodate my changing circumstance in terms of the type of loan I desired after an illness in the family.
From start to end Samuel Short and his Team made my home purchase a pleasure. They advised me as what I needed to get done and those options available to me.
Every aspect of our House hunting , approval , loan signing was Excellent . Kapil and His Team were exceptional . Everything went smoothly and any questions were answered and addressed promptly . I would hope if We ever purchase a Home again that we could have Kapil & Team as our Loan Officer .
Thank You
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Drew & Owen, both were Heaven Sent. Very Polite and Patient and Committed. I Thank You Both.
Veterans United has gone above assisting me in this home buying journey
We enjoyed working with everyone at Veterans United. This our 3 mortgage with them.
They are always available for and questions we had.
Thank you
Love that they keep you up to date on everything throughout your home buying process!
Ethan was awesome and very responsive.
The easiest transition of home buying my wife I have ever experienced. We have purchased 4 other homes. I am 78, my wife 75. We have never been so closely connected to the buying process as we have through Veterans United! Thank you so much TEAM
I think the communication between your staff could be better. I felt like I was repeating myself on important things.
Veterans United was great to work with. I was informed all the way through and anything unexpected they handled. Not much I had to do other than sign. Staff is very kind and easy to work with.
I actually mentioned yall to a friend and he is currently using you all. His name is Ralph Ben Pace
