They made the process much easier than we expected! Always kept us informed of what’s happening now and the next. Very efficient!
I was kept informed, and they handled it, including a very aggressive time requirement.
What can I say other than how impressed I was and am with how your whole team basically took me by the hand in a process as nerve wracking as this and leading me through it all step by step to a very satisfying end. You have my thanks and gratitude. If it were possible I would recommend Arron for a promotion. He truly deserves it.
Madison made the home buying experience so simple.
Veterans United made the home buying process incredibly smooth and stress-free, exceeding all our expectations.
Jordan was fantastic—he walked us through every step, patiently explaining everything and making sure we understood all our options.
Communication was excellent; we always felt informed and confident about what was happening.
The entire team was supportive, responsive, and genuinely dedicated to helping us achieve our dream of homeownership.
We couldn’t be happier with Veterans United’s professionalism, expertise, and outstanding customer service—highly recommended!
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Jacob and his team were amazing from day 1. I was so nervous about the whole home buying experience but they all made it so easy and explained everything in great detail. What an amazing team !
I cannot say enough wonderful things about the Senior Loan Officer, Nathan Bitner, and the entire team at Veterans United!I’ve worked with Nathan for a long time through so many different scenarios, loan options, and my endless questions. Through it all, he has been incredibly patient, kind, and knowledgeable. He never once made me feel like I was bothering him, no matter how many questions I had or how many times things changed.Buying a home can be stressful, but Nathan made the entire process feel easy and manageable. He truly cares about his clients and goes above and beyond to make sure you understand every step along the way.And the results speak for themselves—we closed in just over TWO WEEKS! I’ve purchased several homes over the years, and this was by far the fastest, smoothest experience on the loan side of the closing I have ever experienced.Everyone on the Veterans United team was amazing, but Nathan deserves special recognition for his dedication, professionalism, and unwavering support throughout the entire process.If you’re looking for a lender, I highly recommend working with Nathan Bitner and his team at Veterans United. I can’t thank them enough for helping make this happen!
Great Service and the portal made the process very easy to understand and meet suspense.
Nathan was great. I do think it is a little over kill when the under writer is asking for the same info but in a different way. I sent 2 years IRS tax transcripts, my tax documents, W2s, and pretty much year to date worth of check stubs. I do contract work so I have a lot of W2s. Nathan and Kayla worked their butts off. They should be recognized for their service to clients and to your organization. Would have received a 10 rating but it was a lot of work. Stressed out to the point where I had thoughts like well if I don’t get the house that’s fine still in the one I own. Not like you need to move you just want something better.
Charles and Carrie were awesome they helped me when I needed it and made it feel like I wasn't even buying a house. We had a little hiccup but they were there to help resolve it.
From my first contact, and all the way through my VA home loan, the staff at VU have been absolutely wonderful. I can't believe how quickly and smoothly my loan occurred. The folks at VU are extremely knowledgeable, courteous, and devoted to their clients. Thank you so much!!!
Bryce tried to charge me 17k closing. Then matched a quote i got from another lender for 10k and 4.99 first year. The seller paid 7400 in closing so my closing should of been 4k. With a bate and switch he charged 14k in closing on wet signature day.
Response from Veterans United
Hi Robert,
I'm sorry to hear you left the loan process feeling disappointed. I understand how concerning it can be when there are questions or unexpected changes related to closing costs, especially so close to closing. Every borrower deserves to have a clear understanding of their loan terms and closing figures throughout the process.
I'd appreciate my team having the opportunity to review your loan and better understand your concerns. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
This them has been supportive and has helped me succeed in purchasing a new home. I would recommend this organization to any vet ready to purchase a home!
Thank You Veterns United Team!!!
Great working with Veterans United, they are easy to work with and quick to respond to questions.
Working with Jordan and his entire Veterans United team was an outstanding experience from start to finish. They made the home-buying process seem easy and stress-free, even when I had what felt like a hundred questions along the way. Every question was answered quickly, professionally, and with genuine care, which gave me confidence throughout the entire process. Their communication, knowledge, and dedication were second to none. I truly couldn't have asked for a better team to work with. I would recommend Jordan and his entire Veterans United team to any of my friends and family without hesitation. Thank you for making our dream of homeownership a reality!
