Had an amazing team, they answered every call and text message.And still making sure we are being taken care of today.Looking forward to using y'all again
I received an email telling me that I could log in and get my electronic payoff statement. But when I log in, I can't find the statement. Not very user friendly!
Response from Veterans United
Hey Michael,
I'm sorry to hear you had trouble finding your payoff statement. I can understand how frustrating it would be to receive an email saying it's available, only to log in and not be able to locate it.
Your feedback about the experience not being user-friendly is appreciated. Accessing important loan documents should be straightforward, and I'm sorry this created extra hassle.
If you're willing, please reach out to me and my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
Working with Emmy and Jenny on my VA loan was an outstanding experience from start to finish. Buying a home is stressful enough on its own, and navigating the VA loan process adds another layer of complexity — but these two made it feel manageable every step of the way.I've been working with Emmy for almost two years in my search for the right home, and in all that time she never once failed to impress. Her skills are simply beyond reproach. Any question I had, she had a clear, confident answer — and the same goes for Jenny throughout the loan process. I never felt like I was being passed around or given vague responses. They knew the VA loan process inside and out, and that expertise gave me a lot of peace of mind during what can be a pretty nerve-wracking time.On top of that, they were incredibly responsive. I'd send a message and hear back quickly — no waiting days to get a simple answer. That kind of communication makes a huge difference when you're in the middle of a home purchase and timelines actually matter.They also did a great job of keeping me informed without me having to chase them down. Important updates, next steps, things I needed to know — they communicated all of it proactively. I always knew where things stood.If you're going through the VA loan process and want a team that actually knows what they're doing and treats you like a priority, Emmy and Jenny are the ones to call. I couldn't recommend them more highly. Just a great all around job.
Thank you to Veterans United for all of the assistance! Casey, Drew, Zachary and Susan were top notch!
Tommy was super helpful and really helped ease my anxiety as a first time home buyer!
Steph and her team are great to work with. Straight shooters. Thanks again! I’ll be in touch for next time!
Justin did a great job. I was out of town for the entirety of the purchase but that caused them no issue. I was able to complete everything online through there online portal.
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Working with Veterans United was an amazing experience in every area from start to finish. Britt and Nicole were the most incredible people I have met in my entire life. I wasn’t just another customer, they both cared about me and the goal of refinancing. They both receive an A+ in every category, that includes: knowledge , customer service , communication , caring , and helping a veteran obtaining a loan. I would strongly recommend Veterans United to any veteran, especially Britt and Nicole. They work as a great team and the entire process went smooth and never stressed knowing they “had my back, “ and would help in any way possible. Thank you Veterans United, especially Britt and Nicole. You and your company changed my family’s life for the better in helping us refinance. So happy I chose Veterans United and blessed to cross paths with you both.
Veterans United was amazing to work with as a new home buyer. They were always quick to respond and took care of all of my needs!
The constant support by VU entire home buying team and their follow ups was great. I know some of the office work goes on every day once the work order gets there, but letting me know helped with the anxiety of buying a home. I felt it made me central to the process.
I’m a Marine vet, I’m 30 years old and a single full time father to a beautiful 6 year old girl. Aimee and the rest of the team at veterans United did a wonderful job with taking care of me. I started the process on my 30th birthday and 45 days later I closed on my home. The team was wonderful and did everything with no hiccups. They were happy and so excited for me making me feel part of a wonderful family. Thank you all so much to Aimee and the rest of the team at VU!!
Great experience.
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The entire Veterans United team have been excellent from start to finish. Danny K., Nate A., and Jonathan R., each were very responsive and timely with all communications. Patient professionals all the way through the entire process. We will work with this team again and will highly recommend this team to others in my sphere of influence looking into their future home purchase needs.
Kenny, Zach, and the rest of the team were fantastic. They were incredibly responsive and generous with their time, answering all my questions—which, as a first-time homebuyer, I had many. They were efficient and proactive, completing a significant amount of paperwork well before closing day. This made the actual closing process remarkably quick and stress-free. Their accessibility via call, text, and email made a massive difference throughout the intense experience of buying our first home. If I could give them an 11/10, I would.
Veterans United is the only way to go! Every single person I interacted with was truly exceptional; in knowledge, customer service, experience and efficiency. As a first time home buyer, they made the process as smooth as possible for my husband and I. We always knew what was expected from us and if I had a question, it was answered promptly! I worked with Kindra during our process of building our credit up to purchase, Ginny as our loan officer and Brett as our loan coordinator. I can't say enough about this team! They worked with my husband and I from start to finish and made us feel like family. This is an experience I will remember fondly for the rest of my life. Thank you so much for giving us such great service!
Aaron Rand is absolutely Awesome! He is trustworthy, on top of all questions and requests. He goes way beyond the call of duty on weekends and workdays. I have bought two houses from Aaron. He and his team are incredible. He is a friend in every step of the process. He is way beyond a 10, the scale should be higher. Thanks Aaron! 🙂
The team was more than outstanding! They kept in close contact and answered any and all questions or inquiries I had. I would truly recommend them.
