Jeff and his team are phenomenal and do amazing and speedy work to get you into your new home and the process is simple and streamlined.
Steve was awesome. Very communicative and personable. Made the experience great
Veterans United is top notch for sure! From the loans process to the special appreciation gifts extended to me, I am so grateful I worked with them to secure my home loan. Eric Johnson, Brittany Miller, and Brittany Lucy are a fantastic team and it is very apparent they have the veteran's best interest in mind every step of the way. Not once did I ever feel alone or left out of the loop. I could call Eric Johnson or Brittany Miller at any time of the day or week (or weekend) for answers to my questions or concerns. I always felt they would work extremely hard to ensure I received answers. They added a sense of "fun" to this home buying journey and for that I appreciate them! I will definitely recommend family and friends to Veterans United and more specifically to this fantastic team. Thanks so much for all your hard work!
Matt, Melanie, and their team went above and beyond for my family throughout a transaction that took nearly a full year to complete. At every turn, they provided thoughtful guidance, helped us navigate difficult decisions, and gave us the confidence and peace of mind that came from knowing we were working with people who genuinely cared. This was my second experience with Veterans United, and I specifically returned because of the exceptional service Matt provided during my first home purchase. Once again, the entire team exceeded expectations and went above and beyond to help us get to the finish line. I cannot recommend Matt, Melanie, their team, and Veterans United highly enough—they are truly a first-class team that consistently gives their very best to their clients.
Justin and team were with me every step of the way. They explained everything in depth and tried to work as best they could within the requirements I needed by closing on our home. Justin even answered phone calls over weekends and around holidays. Fantastic experience during this home buying process.
This is the second time I've used Veterans United to get a home and everytime, I got in the home. They do not stray from professionalism. David Kitchen and his entire team looked out for us the entire way through the homebuying process. Any time we had questions or needed help they were always quick to respond. Thank you again Veterans United. We appreciate you.
I was kept up to date from start to finish, this kept my anxiety low 😁 if I had a question a simple phone call, text or email took care of it. Clint team members were fantastic to work with.
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As a dual inter service military family, transition can be extremely difficult. However, we have used Veterans United once more to purchase our 3rd home. Our loan officer Billy Jones and the entire support team made the process completely seamless.
They were responsive, patient, and walked us through every single step with total transparency. Whenever we needed clarity or had a last-minute question, they were right there with expert guidance and a reassuring attitude. Thank you for helping us with another cross-country transition.
My team was the best they supported and handled problems fast. Even with drastic changes they kept things working right. And its do to their efforts that I find myself as a home owner. And to top it off each part of the team helped answer questions and provided feed back. Im sure they were working with other clients at the same time but I felt like I was their top concern. If your looking for the best I would say my team is. Neil Hansen, Jeremy Patterson and Noadiyah Jones are people i will recommend to anyone.
I want to thank my homebuying team for all the continued support and assistance! I truly couldn’t ask for a better experience!
They were so patient and understanding they answered my 1 million questions even when I asked them to three different times. They never got frustrated with me even when I got frustrated. It was great having a team.
Then whole team was awesome, specially Dustin with my many phone calls and obstacles , the gifts sent for my girls , my package ! I was totally clueless about everything and these wonderful folks went above and beyond to give me a opportunity i though was impossible . ill always be grateful for the opportunity they provided. Seriously guys thank you so so much its the best feeling in the world to know I have a home for my beautiful family and it wouldn't been possible with out yal . I highly recommend each team member ! I think veterans united should give each member a raise and a bonus !
Really impressed with the professionalism and timeliness of our service with Veterans United.
VA United was very helpful and patient with me especially being a first time home buyer and a vet.
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Everyone was so helpful and very patient with me with all my questions and very kind.
All I can say is I’m glad it’s over very disappointed would not have even chose this group if I knew it wasn’t affiliated with the veterans . The checklist should be provided at the beginning to
Give an idea of what’s needed documentation should
He received faster and tracking to prevent repetitive request to many hands one person should be assigned for communicating and not Abby she is rude
Response from Veterans United
I'm sorry you walked away from your homebuying experience feeling disappointed, Anita. I understand how frustrating it can be when you're unsure what documentation will be needed, receive repeated requests, or feel like you're communicating with too many different people throughout the process.
I also take your concerns about how you were treated seriously. I'd appreciate the opportunity to learn more about your experience and make sure your feedback is heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Nathan Powers Jeffersonville Indiana. Thank you!
Jon and his team are amazing, I went through them during my first purchase, and I went through them again with my refinance. There communication and prompt responses to all of my questions and steps were phenomenal. I would highly recommend them for all home purchases. The entire process I felt covered and protected with them. Flat out amazing.
Jeff Magsamen is a true professional.
He formulated a plan, put into action, and executed.
Loan closed on target as promised.
Jeff and Linsey are solid contributions to Veterans United.
I've written two reviews in the past 12 years, this is the second one.
They deserve a BONUS!
Mahalo
The professionalism and communication of the team along with the efficient systems and processes in place made my VA home loan experience seamless. I personally like to move fast on my taskers, and the entire team kept up the pace with me. I will definitely be using this service as I continue to acquire more assets.
