Lance and Jacklyn were great as well as the rest of the team from start to finish.
Great team - very professional
Your team was fantastic.Working with me.And my wife to get our brand new home and I appreciate everything you guys done.And thank you, aaron and melissa, you guys are absolutely awesome
Thank you to Veterans United for all of the assistance! Casey, Drew, Zachary and Susan were top notch!
Always there for me and answered all my questions
Wendy and her team was absolutely amazing to work with, they explained everything effectively. The work with me when it took me a while to find some documents needed to get the approval.
Amazing team work!
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Predatory pricing practices and extremely poor communication throughout the loan process.I made it clear to my loan officer multiple times that I did not want points and that any remaining lender credit should instead be applied toward reducing a car loan obligation. Despite those instructions, the credit was used for a rate buy-down against my wishes. This was addressed so late in the process that it was presented as though there was no realistic opportunity to correct it before closing.Another major issue was our rate lock expiration, which resulted from an unavoidable probate delay after one of the sellers unexpectedly passed away. This circumstance was entirely outside of our control, yet Veterans United refused to reasonably accommodate or waive the rate lock extension despite the extenuating circumstances.Communication throughout the transaction was consistently frustrating. I repeatedly had to follow up for updates, ask for explanations when issues arose, and push for clarity regarding my own loan file. Instead of being proactively guided through the process, I often felt left in the dark until I persistently checked in myself.Much of this frustration could have been avoided with proper communication, transparency, and timely explanations. Instead, we lost thousands of dollars at closing and were forced to advocate for ourselves at nearly every stage of the transaction.This was my second loan with Veterans United, and after this experience, I would not use them again. Unfortunately, I would strongly encourage other veterans and military families to carefully consider alternative lenders.
Response from Veterans United
Hi Ty,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the frustration you encountered throughout your loan process, especially after previously working with us. It’s clear this experience did not meet the level of communication, transparency, and support you expected or deserved.
I understand how upsetting it must have been to feel that your preferences regarding lender credits and discount points were not honored. Conversations surrounding rate buydowns and loan structure should always be clear, and I’m sorry you felt those concerns were not properly addressed before closing.
I’m also sorry for the added stress surrounding the rate lock extension during an already difficult situation involving the seller’s probate delay. Communication is one of the most important parts of the homebuying process, and it’s concerning to hear that you felt left to manage updates and seek clarity on your own rather than being proactively guided through the process.
We appreciate you bringing these concerns to our attention. Feedback like yours helps us identify opportunities to improve both our communication and overall client experience. If you’re open to discussing your experience further, we would encourage you to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I’m a Marine vet, I’m 30 years old and a single full time father to a beautiful 6 year old girl. Aimee and the rest of the team at veterans United did a wonderful job with taking care of me. I started the process on my 30th birthday and 45 days later I closed on my home. The team was wonderful and did everything with no hiccups. They were happy and so excited for me making me feel part of a wonderful family. Thank you all so much to Aimee and the rest of the team at VU!!
Second time buying a home. Shopped around for a mortgage and still came back to VU. If there is a third, I’ll just go straight to Jon.
Bailey, Scott, Annie, and Sierra all did a great job and were very helpful during the whole process. Made it very easy
Craig and his team were awesome! Always ready to help and quick to respond. Even evening hours.
Derek H. and his team were outstanding. Their attention to detail and diligent work ethic got me to the closing table. Thanks to Jamie for guiding me in the right direction to bring up my credit scores so that I could successfully qualify for my mortgage. Rae kept on top of my to do list keeping me informed on what was needed next.Great job to all of you! Melisa and I are happy that we chose Veterans United for our VA loan.Vernon Ramassar
I was treated with the utmost respect and courtesy. Holly is AWESOME!!!!!
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Very knowledgeable staff, ready to assist in every step of the process, including researching utility companies movers even assisting with change of address. No surprises, I knew exactly what to expect. Would highly recommend.
I’m impressed with VU’s outstanding ability to coordinate practically everything. I loved that the had everything there, it was an amazing process.
Veterans United is the only way to go! Every single person I interacted with was truly exceptional; in knowledge, customer service, experience and efficiency. As a first time home buyer, they made the process as smooth as possible for my husband and I. We always knew what was expected from us and if I had a question, it was answered promptly! I worked with Kindra during our process of building our credit up to purchase, Ginny as our loan officer and Brett as our loan coordinator. I can't say enough about this team! They worked with my husband and I from start to finish and made us feel like family. This is an experience I will remember fondly for the rest of my life. Thank you so much for giving us such great service!
Wouldn’t recommend already filled the complaint about loan officer
Response from Veterans United
Hey Jondalar,
I'm sorry to hear that your experience left you feeling this way. I understand how frustrating it can be when concerns about your loan experience lead to a formal complaint, especially when you don't feel the issues were resolved to your satisfaction.
I appreciate you taking the time to share your feedback. While I understand you've already spoken with members of our Client Advocate team, feedback like yours is important and helps us better understand where we may have fallen short of the experience we aim to provide.
Thank you again for sharing your perspective. We wish you the very best moving forward.
Sincerely,
Claire S., Client Relations Manager
