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Some issues with underwriting I thought were unnecessary
Amazing customer service throughout the entire process. I'm very happy with my experience of working with such reputable company.
I would have to say that Will McCullah went up and above the Call of Duty
Very easy to work with and always there to answer questions.
Brittney Yount was really a nice and very knogable person that helped every time I needed her and was always avilable.
The only issue I had was I had to keep submitting documents over and over again.
Fast and courteous
Great service especially because it was my first home and got a lot of help
I never experienced a loan officer as professional and courtiers as Michael Richardson. I would recommend him above any other.
Very responsive and helpful every step of the way.
Our REP Jake Ford was phenomenal! He was always there and available when we needed him.
The whole process was smooth and fast they worked with in everyway!! THANK YOU!!!
Our loan specialist Allie was the best customer service person I have EVER dealt with!!!!
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I am very pleased with VU and the service I received from their staff.
I was very appreciative of how the people valued me as an customer.They were very informative of how the process worked and the kept me up to date. Thank you so much for everything.
the people were great! and very helpful
Veterans United is a great addition benefit on top of the already awesome VA Home loan benefit enjoyed by Veterans.
The team I worked with seemed to be very unorganized and lacked in communications skills. My lawyer had to constantly correct them due to their ignorance in Illinois law. We missed the date to have the cleared to close in by several days. At the closing they did not have any of the paperwork to the title office and I was very close to losing the house because of this. The sellers attorney was minutes away from finding me in default. The date and time was confirmed with the VUL team weeks in advance so there is no excuse for this. When I and my lawyer called to try and get this we could not get ahold of the "lead" and instead went thru an assistant. That is poor leadership and is unacceptable.
Everyone from on staff was very helpful and attentive to me. This really made the process less stressful and actually enjoyable for my purchase.
