All I can say is THANK YOU VETERANS UNITED FOR YOUR SERVICE!
Satisfied
Mike went above and beyond for us and was always available to answer all of our questions. We can’t thank him enough for helping us through this process! HIGHLY recommend Mike Smith!
Simply the best experience I've had with buying a home. Will definitely come back to this Allstar team and recommend the same to anyone in the market.
My Veteran's United Team went above & beyond for myself & my wife. Thank you Veterans United! We love our new home.
Veterans United did a great job of communicating with us throughout our home buying process! I still can’t believe we’re homeowners!
The stress was significantly less thanks to everyone on the team thank you!
Jeff made a commitment about how positive I was whenever we talked. I'll send him and email, about my testimony, to explain were that positivity comes from. I hope it gets shared with the rest of the team. Thank you all again. You're a great bunch to work with!
I highly recommend Veterans United. I have my dream home now thanks to the Veterans United team. Keep what you’re doing please. Loan officer Jonathan, underwriter Mallory, concierge Brenden, agent Todd and who helped me get started Samantha this Veteran is so happy. Thank you so much.
This home buying experience would have been a lot simpler if the loan team had communicated better. We have multiple time issues come up that would have been resolved simpler if the lending team had answered the phone or returned phone calls sooner than 3 or 4 days later. Even when the lending team was responding, we still couldn't get the information we needed because "someone else" was always out of the office.
Response from Veterans United
Hi Christopher,
I’m really sorry to hear that communication was such a frustration during your homebuying experience. I can only imagine how stressful it must have been to deal with delays in getting the answers you needed, especially during such an important time.
We know clear and timely communication is a big part of making the homebuying process smooth and stress-free, and it sounds like we let you down here. That’s not the experience we aim to deliver, and I’d really like my team to dig into what happened to make sure we do better moving forward.
If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’d love the opportunity to listen and help as we are able.
Great Company
I just appreciate Don.
The real estate that was given to me the first time was more focused on getting her sale and her money. The second agent that was given to us didn’t even work with us because she unprepared and didn’t even know who I was nor did she have my paperwork even though she was referred and we had been on the phone previously . I had to find other real estate agents to be able to view and purchase a home
I can’t thank the team enough for being so knowledgeable, friendly, and easy to work with. All around, incredible experience.
CHRISTOPHER ROBINSON, my loan officer was a big help in getting this house.
Looking back I would have done more research and gone with a service that offered a lower interest rate without haggle and lower processing fees
Response from Veterans United
Hi Seth,
Thank you for sharing your feedback. I'm really sorry to hear you feel like we didn’t provide the most competitive rate or fees. I completely understand how important those details are when making such a big financial decision.
We work hard to provide veterans and their families with not just great rates, but also a straightforward and supportive homebuying experience. It sounds like we may have missed the mark for you, and I’d love the chance to learn more about what happened.
If you'd like, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We are here to listen and help however I can.
I work nights, being able to receive texts and access the account via my phone made a world of a difference. It was very easy to reach out and have all my questions answered, which relieved much anxiety in the process of buying a property.
