The team worked so hard to get my loan closed! The estimated closing timeframe was 45 - 60 days, and we were closed in a record breaking 32 days!Ryan and his team were wonderful to work with!
Top to bottom, Montgomery was always there to help and went above and beyond! The concierge service was unexpected and greatly appreciated!
I think the water concerns need to be reviewed, it took two weeks to get it approved even after installing a UV Filter because the property has a spring and cistern. This area uses spring water cisterns all over the county and in other parts of Western North Carolina.
other than that, the team of Jake Frogge, Lynn Heath, Logan Flett and Barbara McLaughlin did an amazing job.
Thank You
This is the second home Veterans United helped us purchase. You guys are real miracle workers. Thank you for helping us Veterans in fulfilling our dreams. Blessings
The team assigned to me did an amazing job and made sure I had everything I needed for every step along the way. I recommend veterans united to every veteran looking to but a home!
Need to have more understanding about your customers, we do not know all the language, terms, and procedures it takes to buy a home. I'm 75, wife is 74,you made us feel like crap,shame on you.
Response from Veterans United
Hello Gregory, we understand how important it is to feel valued as a customer. Your experience does not fit our intention of providing personable and attentive service to everyone we serve. It is imperative that we look into your comments further as a potential training opportunity. Thank you for taking the time to share this information with our team.
Awesome team that I had from Dallas forward Waka area v. A mister gabe Mr. Smith miss brandy, Mr. Logan, the owner. Thank you for letting me stay one month rent free.
MAYBE A OUTLINE OF HOW THE WHOLE PROCESS WORKS WOULD HELP KEEP THE STRESS DOWN YES THE TO DO LIST IS GOOD BUT A OVERALL CHART WOULD BE GREAT..OVERALL RYAN AND MORGAN DID GREAT WE HAVE OUR HOME. I WILL BE RECOMMENDING RYAN AND HIS TEAM TO MY VETERAN FRIENDS
Overall we had a really good experience!!
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I feel the underwriters were not very punctual or logical. Much was held until the last week to get completed and frustrated everyone in the entire process. The loan coordinator I understand had some personal things going on and seemed like nobody was a backup for her to take care of herself. It’s not her fault, it’s the fault of management it to ensure employees are provided time to take care of unsuspecting issues.
I really liked how well your online portal organized everything. It was very easy to keep track of all the paperwork and tasks. The whole experience was so much better than our previous homebuying adventure.
I really did most of the process on my phone. This was all a matter of a really great team that works well together and cares about the veteran they are serving. I will pass the word on to all the veterans I know about how quickly my team made this happen.
Veterans United was a great experience. If I had questions they were there. They always let me know what the next step was and anything I needed to do.
