I am glad to have the team I did.
Picture this. It’s the beginning of December and you are officially in the market for buying your first home. Scared and not even knowing where to start, you do some research to figure out where you should go. You happen upon Veterans United on google and decide to reach out and give them a shot. They very quickly respond to your inquiry and you start moving forward with the home buying process. Excited and nervous, they connect you with a super knowledgeable and friendly realtor who answers all your questions promptly at all hours. You get your letter of pre approval and know which houses to look at. You get to tour a couple homes and you find it, your dream house. You work with your team and make an offer to the buyers and they accept! Your loan team begins working on all the paperwork and guide you though the home buying process. They answer all your questions and let you know all the next steps. You work through their app and with it’s super intuitive interface, work your way through the checklist if To-Dos for the information you need. They even worked hard through the holidays during this process! It’s the beginning of January now and you just closed on your first home. You are a homeowner! Thank you so much Veterans United for really making this process easy to understand and guiding us through buying our first home! Will be recommending to everyone!
VU makes a complicated process a little bit easier. We are enjoying our new house immensely! The great team at Veterans United and our realtor Heidi helped us tremendously! Thank you!
I appreciate the start to finish job that the Vet United Staff gave. I received counseling and support for getting my credit scores up and the loan team preserved through a lengthy build process. Thanks again for all the hard work!
As a veteran, I wanted to take advantage of the benefit veterans receive for a home loan. Being a business owner complicates the income verification side of the equation. Veterans United worked tirelessly to navigate the various obstacles that we needed to overcome. Ultimately, we are the proud owners of our new house.
This is my second time using veterans united, both experiences have been wonderful. I would definitely recommend veterans united to any of my veteran buddies looking to buy or sell. Thank you all so much for a great experience!!
Great experience both buying and selling with VU. Matt and team made us feel included in the process and put us at ease .
VETERAN'S UNITED is a great Company to work with.
I am a Surviving Spouse of a 100%
Disabled Veteran.
Veteran's United was GREAT!
Veterans United loan teams are outstanding! So outstanding that the title company dude was like, Dang these guys took really good care of you!
The staff was great, the mobile app was difficult at times, but the app does well at projecting tasks and what needs completed. To be more specific the app login was fussy at times.
Overall, Veterans United gave me a good experience. I would recommend them, especially Alec!
Very transparent and hard working.
From what I have gather Veterans United is a lot like the VA disability shark companies out there. They will help you get an extra 10% but will take 9% of it.
Throughout the whole process I was told fees and prices would be one thing for it to change and go up every week. Then at the very end days before closing I was told I had to cancel my current insurance policy costing me thousands in rate hikes I wouldn't have been subjected to for months, huge hassle.
I own cropland with my parents, and for 3 weeks I spent explaining what it was, and somehow a company based in rural America has no idea what a crop field was or how it works. 3 weeks I spent writing explanations to be told I didn't provide enough info so I rewrite it just how Rhiannon O'Neil wants it. Then it gets kicked back to rewrite again because there's to much information. In the end I am writing the same information I originally put and this time it works.
Not once during all of this writing and rewriting did Rhiannon O'Neil ever call to discuss any of this on the phone to maybe make understanding easier. I will say this for Dustin if there was something he wasn't sure about he reached out over the phone and asked, and in the end it usually made sense.
Additionally I had to completely redo my insurance for Veterans United. Since I had to cancel my old policy I was subjected to a rate increase that I wouldn't have had to worry about until August. In the end costing me thousands of dollars.
Dustin Prenger and Candace Dutcher, were the only think that kept me from cancelling the whole thing. Even if it meant moving the closing date or the house I was close multiple times. I would be more than happy to speak to there supervisors to help with a promotion or rewards package for them.
Overall I am extremely dissatisfied with Veterans United and will not be recommending them to any veterans or using this service again.
Response from Veterans United
Hi Seth,
I’m really sorry to hear about your experience. It sounds like the process was incredibly frustrating, and I can completely understand why you feel dissatisfied. Buying a home is already a stressful journey, and it’s clear there were moments where we didn’t deliver the level of service or communication you deserved. For that, I’m truly sorry.
I want to thank you for sharing your feedback and for recognizing Dustin and Candace’s efforts. It’s great to hear they were able to provide the support and communication you needed during such a challenging process. I’ll be sure to pass along your kind words to their supervisors—it means a lot to know that their efforts made a difference for you.
I’d also really like to learn more about the challenges you faced, especially regarding the back-and-forth on documentation and the insurance changes. It’s important to us to understand where we fell short so we can improve for future veterans. If you’re open to it, I’d love for you to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, but we’re happy to follow up if you reach out after hours.
Thank you again for taking the time to share your experience. Your feedback is incredibly valuable, and I’m sorry we didn’t meet your expectations.
Helped us get our home while on deployment! So much love and respect for everyone that helped with the process.
Incredible service performed by incredible people. 10 out of 10 all the way. =)
