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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
447,604 reviews
798 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 447,604 unfiltered reviews

Starting on Page 1161 of 14,921. Return to Page 1

3.5 out of 5 Stars

We closed in about 3 weeks, which is awesome. The loan officer and underwriters were quick in expediting documents to close as early as possible.
My only suggestion is to update the estimated attorney fees in your system to locality. The original attorney fees were quoted as over $1000 less than what they ended up being. When the attorney sent their pricing to the lender, I was not notified for a week about the change when it was too close to closing to select a new attorney without delay. Even the day before closing, another $200 came in before signing. Some of this may be illegal kickbacks between the sellers agent (constantly getting sued) and the attorney (his selection), so proper notice of fees would’ve given me earlier negotiating power and not losing so much of my earnest money. I expected the lender to have a “good faith” estimate and I naively banked on having about $2800 in return (including seller additional credit). Understanding I closed early, accounting for about $1000, I still was disappointed to receive only $280 on closing day. If this estimate was more accurate, I would’ve negotiated more seller contribution or new attorneys much earlier. I was told that it’s better this way to not negotiate because it didn’t delay closing, however I’d have been okay to delay closing if it meant I didn’t burn $1000. That’s my choice to make.Also I recommend immediately notifying the attorneys that VA loans do not allow non-spouses on the title. This communication failed between the lender and attorney offices, which will result in me paying several hundred more dollars to add my finance to the title.Otherwise, the rest of the customer service was good, arranging VA inspections, working documents, etc. It’s just hard to not feel duped regarding closing costs. It was naive of me to trust a lender estimate, but it put me in a truly bad position my first month while I cover expenses for moving.

headshot image of Tim Jarrett

Loan Officer: Tim Jarrett

NMLS# 2001664

5 out of 5 Stars

Very smooth process.

headshot image of Taylor Deppe

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars

Absolutely amazing experience! Made our home buying experience smooth and painless.

headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars
headshot image of Heather Damer

Production Manager: Heather Damer

NMLS# 12449

5 out of 5 Stars
headshot image of Sean Dobkins

Loan Officer: Sean Dobkins

NMLS# 1722912

5 out of 5 Stars
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars

Thank you all for a great experience. Everyone was great.

headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars

Overall great experience and made the home buying process very simple and stress free.

headshot image of Kevin Schawo

Loan Officer: Kevin Schawo

NMLS# 1965904

5 out of 5 Stars

Veterans United helped us throughout our journey to become first time homeowners. They have an exceptional team that follows and guide us through the process. Thank you for all you do for Veterans and their families.

headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

5 out of 5 Stars

I’m just a very busy family oriented veteran. The guys made everything I needed possible. When we found a gem of a home, they knew it too and treated it with the greatest urgency and professionalism. More importantly, they were honest with me and didn’t hold anything back. That honesty was tough to hear at times but that’s also what made everything come together. I do hope they feel I gave them the same in return. If not, I do apologize.

headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars

Veterans United made the home buying process as simple as it could be. All the hard work of its members helped me and my wife to buy our first home with as little pain as possible.

headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

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5 out of 5 Stars
headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars

VU provides an amazing home buying experience! I don’t plan on ever using anyone else.

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars

Rob and Anna were always available at the drop of a dime with any questions I had, and as a first time buyer, I had many. Patient, understanding, and available team made the experience near effortless. The online tool also made the process seamless and much easier to manage.

headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars

Amazing experience

headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars

Thank you all and Alix. Everyone was thoughtful, and timely and had great information to share throughout this process.

headshot image of Darin Jobe

Loan Officer: Darin Jobe

NMLS# 1245880

5 out of 5 Stars
headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars

Veterans United and the whole team did an outstanding job making the American dream of home ownership come true.

headshot image of Jonathan Beahan

Loan Officer: Jonathan Beahan

NMLS# 181325

4.5 out of 5 Stars
headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars

The team really helped me a lot from thr beginning all the way to the end, they even managed to lower down my interest, helped me in acquiring the house that I love, and always do a follow-up when I forgot something that I need to do in order to be in schedule. The team was professional and always there to help you out when you have a question in mind or if you need help!! PRETTY MUUUCH RECOMMENDED !! 💯

headshot image of Aaron Thomasson

Loan Officer: Aaron Thomasson

NMLS# 2081078

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Experience first-hand why 355,653 homeowners give us a perfect score!

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5 out of 5 Stars

The team was thorough, always helpful and guiding me. Touching base with me to make sure I am doing ok and ask if I have any questions.

headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

5 out of 5 Stars

My loan team was great and made everything smooth for us!

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
headshot image of Danny Reyna

Branch Manager: Danny Reyna

NMLS# 363294

5 out of 5 Stars
headshot image of Tony Davis

Loan Officer: Tony Davis

NMLS# 2080364

5 out of 5 Stars

Had only amazing things to say about VU through the process and plan to use them again in the future.

headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars

My entire team at VU could not have been more helpful. They were nothing shy of amazing and when I asked for them to treat me like I've never bought a house, they were more than accommodating! I wasnt just another vet getting a home loan. They treated me as if we served together. Thank you Nick and the rest of your team for outstanding work.

headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars

We will definitely refer to other Veterans for a one stop shop experience. A team that is available almost around the clock is exceptional during an exciting and somewhat stressful process. They made the pieces align in a streamlined fashion and we couldn’t ask for anything more.

headshot image of Ron Rowe

Loan Officer: Ron Rowe

NMLS# 2292095

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