This is our first experience and Veterans United made the process smooth for us. Thank you
Our Veterans United mortgage team was great from the beginning. This is our first time buying a home and they walked us through every step of the process. They updated us daily until the day we closed. I would recommend Veterans United to all Veterans. These people really know what they’re Doing
My team was awesome! Very competent and prompt. They answered all my questions. The whole process was very smooth and fast. I was very impressed at how well oiled and fined tuned your process was throughout my whole experience from beginning to closing. Well done!
The whole team at Veterans United was exceptional. They made the entire process as easy as possible and kept me updated every step of the way. You won’t be disappointed if you choose Veterans United.
The overall experience was absolute great aid. We got quick of approval. We had a fast shopping experience with Brianna. Ar realtor who really listened to what we were looking for joseph and she on work together to resolve any questions There was a communication issue at the end. Documents were not sent on the ninth that they were supposed to be sent and documents that were sent. The next day were not dated correctly. This was fixed and we were able to close on our closing day. Our alone was funded and we we're given the key single key to our house which we are now happily moving into. Thank you all.for working so hard to get my family into the.perfect home!
Working with Veterans United made our home buying process run very smoothly. They are very informative and answer all of our questions. A very professional team.
Great service overall.
Josh Stockton & Danielle Hays need a raise.
I'm a poet and didn't know it!!!
Working with VU made a new home buying experience easy and painless. They help with everything, especially with answering questions and tailoring the loan to you. I can not recommend them enough! This is my second loan with them and the people we work with are why we came back, and will continue to do so.
I requested to change the closing date to a sooner date as my realtor misunderstood and thought I wanted a later date. without even listening to me Shane refused to even consider it, kept just telling me NO, without explanation. He also seemed to be angry/snappy almost every time I talked to him. I tried several times to ask him why, he just kept telling me no. I almost walked away from the loan and home because I didn't want to talk to him again. He also had me sign the same document multiple times, it seemed that it kept disappearing, or I'd fill out a document and he'd text me for the information I put on the document (i.e. for home owners insurance they have you fill out a form with all the information on it, not 5 minutes after I completed filling it out Shane texted me wanting me to give him all the information. Why would I fill out a form if I'm just going to provide the information) I finally got tired of it and asked to speak to his supervisor, she was able to explain to me where the communication was breaking down and fix it. We were able to change the closing date. Was told the VA requires homeowners' insurance and taxes to be combined into the mortgage, I contacted the Va and was told that it NOT the case; they actually recommend you try to pay them yourself as it will make your mortgage payments more manageable. With homeowners' insurance and taxes rolled into the loan they can charge you a higher interest fee as it's on the total loan amount. I would NOT recommend them, I plan to contact the VA and let them know how dissatisfied I am with the company.
Response from Veterans United
Tina, communication breakdowns are unfortunate, and we are very sorry this happened with you. We are grateful these issues were addressed and overcome prior to your closing. As a clarifying note, the only interest paid on a mortgage is on the principal loan amount that was borrowed. Interest is not charged on homeowner's insurance or property taxes, even when those items are included in escrow. Our Client Advocate team is happy to discuss any outstanding questions or concerns you have, and we very much appreciate you taking the time to provide your feedback.
The loan request to much paperwork and a lot of personal information, it was timely and you have to send the same paperwork in over and over , it was a hard Loan to get!!!
Response from Veterans United
Kim, we understand obtaining a government-backed loan does require verification of a lot of information, but we ensure that we only ask for items needed for your loan approval. We appreciate the hard work you put into utilizing your veteran home buying benefit, and for letting us assist you during your journey.
The whole team was great throughout. The experience was low stress due to the knowledge, professionalism, and experience displayed through the entire process.
Absolutely incredible experience! I don’t think things could have gone smoother or been made any easier for me!
Adam is my angel,such a wonderful inspiring person. I am blessed to have had him as a guide through the process He and Liz are cut from the same cloth Bryden and Emily as well The dream team. Thank You
Everyone and everything was 10/10 all around. Couldn’t ask for a better team!!!
Our entire home buying process was amazing! The entire VU team was truly phenomenal!
Smooth process
