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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

415,568

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Veteran’s United is THE best for purchasing a home. They make the whole process easy, answer any questions with absolute professionalism, and help educate homebuyers with the best up-to-date market information! I am very pleased, and I will be using Veteran’s United for all future purchases and refinances! If you are considering someone else, DON’T! You have found the right place with Veteran’s United!

headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
Would Recommend

The professionals at Veterans United worked with us on every step of the home buying process. This team made our purchase and moving process very easy for us!! They thought of everything we might need to move and provided affordable options ahead of time. This team really works great together to make your home buying process as stress free as possible for the buyer. Thank you Veterans United.

headshot image of Tonya Dawson

Senior Loan Officer: Tonya Dawson

NMLS# 704221

5 out of 5 Stars
Would Recommend

I have a huge problem with the appraisal company. Some how, some way, they got my estranged father’s cellphone and texted him with my name and the address of the property. We have no relationship and I certainly did not include his contact information anywhere. I don’t know if they have any obligation towards privacy but this was the least professional break in trust possible my contact information was listed on every form. We have different first names. When I inquired to where they got the number he didn’t have an answer. If I wasn’t afraid it would hold up the sale I would have made a much larger issue.

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
Would Recommend
headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

4 out of 5 Stars
Would Recommend
headshot image of Chance Mullins

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
Would Recommend
Photo submission from Kayla S.

I have had such an amazing experience ! My team assisted me with the preapproval process by making suggestions on how I can increase my score. Once I was where I needed to be the rest of my team hit the ground running. Found my home and they had me in that home by day 33. It's my first home buying experience so naturally I had a ton of questions, my team answered promptly and with such grace and respect that allowed me to feel safe enough to come to them with anything. They kept me in the loop every step of the way, they communicated with my agent to also ensure she was also informed. They have accommodated and ensured my comfort throughout the home buying experience. Highly recommend working with Veterans United because my team was so professional and respectful I can only assume that is the VU standard.Team members:
Natalie Kane (RE agent)
Sam Kruvand
Adam Crutchfield
Gina Overshiner
Brittany Lucy

headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend
headshot image of Jacob Moore

Loan Officer: Jacob Moore

NMLS# 1881956

5 out of 5 Stars
Would Recommend
headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

4.5 out of 5 Stars
Would Recommend
headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend

To my entire team,Molly, Kari, Candace, you all are incredible at what you do and I would not be here today without you ladies. Thank you for making me feel comfortable during the whole process, answering my questions, pointing me in the right direction. I wish I could do more to say thank you other than write in a survey because you all deserve much more!THANK YOU from the bottom of my heart-Brian Martinez

headshot image of Molly Richardson

Loan Officer: Molly Richardson

NMLS# 1694808

5 out of 5 Stars
Would Recommend

Although stressful at times, the veterans united and the whole team from beginning to end took control of every situation by knowing exactly what to do. They were so great and we will miss them all .

headshot image of Chase Lyles

Loan Officer: Chase Lyles

NMLS# 2029622

5 out of 5 Stars
Would Recommend
headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

4.5 out of 5 Stars
Would Recommend
headshot image of Celina Mowrey

Loan Officer: Celina Mowrey

NMLS# 378964

5 out of 5 Stars
Would Recommend

I want to give a shout out to Alison and Jason who are part of my team but were not given any place in this survey to recognize them. I’m giving both of them 10’s also, they are the unsung heroes of this loan process. Thank you for being in the shadows and moving my loan though underwriting and getting me to home plate.

headshot image of Jake Faerber

Loan Officer: Jake Faerber

NMLS# 838645

5 out of 5 Stars
Would Recommend

communication was the best I have had, number six house last four VA loan. Hands down easiest loan process.

headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

5 out of 5 Stars
Would Recommend
Photo submission from Anthony P.

My experience with Veterans United will ALWAYS have a special place in my heart!
My loan officer, documents specialists and general team SERIOUSLY went to WORK for us, like very few civilian teams have!
My credit needed work so I was put on a plan which I thought was an immediate no as we'd attempted several times within the last 5 years to buy a home and we're always turned down even with a good paying job and over 640 credit score by traditional banks etc. It was honestly disheartening as well as demoralizing.
When I told my wife my plan back in May of this year to be in good standing and looking for a home by November I KNOW she was as skeptical as I secretly was due to all of the failed previous attempts.
Todd and the team SERIOUSLY allowed me to keep to my goal, my Wife's energy is COMPLETELY different now as we are in the process of moving into our new home!
This was the most pleasant process as it was so buttery smooth that at times I THOUGHT this was too good to be REAL, as cool little gifts came to the house we were renting along with weekly updates of the loan, title, etc process rolled along I thought for surely this is gonna be another build up to a no.
Around the time the title came back and the final appraisal was done and the loan moved closer into a CTC status (my team advised me that this means Clear To Close!) I started ACTUALLY getting excited that THIS might actually work this time!
I am happy to say that Todd and his team from Ty, To Ben, to Teresa, To Dottie and all the others behind the scenes a heartfelt THANK YOU for allowing this man to keep his promise to his wife and kids I'll be ETERNALLY grateful to reach and every single one of you!

headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

Really great worl by all! I've already recommended VU to some others that I know. Definitely look forward to working with them again when the time is right.

headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

5 out of 5 Stars
Would Recommend
headshot image of Adam Underwood

Loan Officer: Adam Underwood

NMLS# 398146

5 out of 5 Stars
Would Recommend

Veterans United made this process very easy and hassle free. I'd recommend Veterans United to everyone I know who is looking to purchase a home. Thank you!

headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

The whole team was great Brook, Brittney, Kimberly and Nathan were awesome to work with.

headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend

I have already begun singing the praises and recommending people to VU. Going forward I will definitely use VU again.

headshot image of Nina Chapin

Loan Officer: Nina Chapin

NMLS# 2303736

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5 out of 5 Stars
Would Recommend

We are first time home buyers and luckily found our dream house thankfully we had vetrans United and Zach was there every step of the way. We ran into issues closing and he made it work. We just closed on our dream home

headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend
headshot image of Tim Langdon

Loan Officer: Tim Langdon

NMLS# 610467

5 out of 5 Stars
Would Recommend
headshot image of Suzanne McClain

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
Would Recommend
Photo submission from Selina C.

I highly recommend Veterans United Home Loans for all your home loan needs! Excellent team coverage, great response and communication, and wonderful to work with!

headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend
headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
Would Recommend

My husband and I needed to refinance our house to help us financially. We were referred to VU from my inlaws based on their experience we decided to call. Nichole and Mason have been amazing. We tried our original mortgage company since we were established with them. They denied us immediately (even though we have been with them for 9 years and never missed a payment) and they didn't even come back with a counter offer. Once we contacted VU the team really worked with us and helped us with ever step that needed to be taken. Every question was answered and our initial goal was exceeded. Now was can get back to living and enjoying life without having such a stress from finances. Truly, this team is AMAZING!

headshot image of Nichole Barber

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend

HELL YEAH!
Zach Ward & Kat Spellman, what a team! We went through a banger of a situation and the whole team rallied! The crew stretched their abilities and nailed it for us! Taking care of business!!
Thank you.
We liked having the ability to provide our required documents electronically. As well as knowing exactly what was needed/remained to do/sign/gather etc. was straight forward.We’ve done this loan thing a few times and this was by far our best experience. Wish we would have known about Veterans United sooner.

headshot image of Zach Ward

Loan Officer: Zach Ward

NMLS# 1828991

5 out of 5 Stars
Would Recommend

Veterans United really made the process simple and painless. But I credit my team for that. Super nice people very professional but very personable at the same time. I knew they had my six! Thank you Jake and Johnna and best wishes for the both of you.
Sincerely
Chuck & Rambo.

headshot image of Johnna Dunlap

Loan Officer: Johnna Dunlap

NMLS# 1102695

More Reviews

See all 415,568 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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