This survey was completed 3 days ago
Thank you to Devin and Sarah who worked extremely hard all the way through closing and were extremely professional and knowledgeable. The absolute best!
The process went relatively smooth. A couple of hiccups on documents I had to supply, but it all went through.
We would like to thank everyone who was apart of this home buying journey. We greatly appreciate your help and support during this process.
Grateful for Mark and his team. They were great to have on my side. Closing attorney was impressed with the GREAT terms of my loan and said it was one of the best he had seen in a long time.
This TEAM was truly phenomenal.
Thank you.
Anthony & Bernadine
When I first began this process, Yolanda Adams, listen to every word that I said and ask about buying a home, she asked what did I want in a home and she found it and much much more , it was such a pleasure to work with Mrs. Adams and the entire veterans united united team !!
I would also like to point out my loan coordinator Brittney and comment on how great and responsive she was! All around this was a great experience and my team made it way less stressful than I thought it was going to be. Couldn’t have asked for a better team to help me purchase my first home!
It was a great experience. Thank you
Not only Hannah, but Lauren Sprague was also very helpful and knowledgeable. They were both consistent with communication, knowledgeable, and really genuinely wanted me to reach my goal. The amount of concern and attention I received was nearly unmatchable. The realtor they assigned to me, Chad Moore, was also very kind, friendly, and had a great sense of humor, and really, every one I came into contact with were all friendly and provided me with exceptional customer service.. I hated the process, but the staff members/employees were absolutely amazing in so many ways and for so many different reasons.
The team did a great job of touching base and alerting of any changes/modifications needing made through the process. The online portal worked mostly good, there were a few hiccups that were resolved quickly as far as getting our appraisal paperwork. The final numbers were not quite what discussed as we were told the appraisal would be credited to us since the first home fell through. We did not receive credit on the final paperwork for the appraisal. This was partially our fault for missing the 3rd change to the paperwork, but also when asked, our agent said we would get credit later on for a refinance instead.
Both Andy Moe and Erin West, top notch service. Definitely was a pleasure working with them even with their already busy schedule. They were always available to answer any questions. We appreciate both of them 🙏🏽
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All my life I’ve been told no. “No you can’t do this no you can’t do that”. This has been the first time in my life where every single person I came across in this process has told me yes. I will forever be grateful for everyone who played a part in the biggest thing that’s happened in my life. Everyone on this team has shown me that they love their line of work and they truly just want what’s best for their clients. Thank you everyone and I can only hope people see in you all what I see.
Tony did a lot of work and went above and beyond to make sure we got this loan. Thanks!
