Everyone on the veterans united team did a great job answering our questions and keeping us informed, and up to date throughout the entire home buying process. We enjoyed working with everyone and are now proud owners of our own home!
Thank you!
Is the mic really mine?
You got people who were lying and being deceitful.Not communicating, and do you think my word is worth, Anything on here if it wasn't to the whole process that we were going through with these people?
Response from Veterans United
Hi Gary,
I’m really sorry to hear about the frustration you went through and how the process made you feel. It’s clear you didn’t get the communication and transparency you deserved, and I hate that we let you down. Buying a home is stressful enough without feeling like you’re not being heard or valued.
If you’re willing, my client advocate team would really appreciate the chance to learn more about what happened and see how we can improve. Please don’t hesitate to reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. CST, but you can reach out anytime, and we’ll follow up.
Just beyond thrilled with our purchase and all those who helped.
Brandon and his team are amazing
The team I had was the absolute BEST!!!!! When I was stressed, worried or just had a silly question my team was right on it. Calmed my nerves, Encouraged us every step of the way!! Kept us in the loop every step of the way. Would definitely recommend Hannah and her team 🫶🏼
Great service and exceptional customer service! Aaron Brooks was an amazing loan officer! His expertise and professionalism were top notch. Many thanks to Veterans United for hiring such a wonderful team with excellent customer service. He made this process easy!
Made it stress free, absolutely awesome. Wouldn’t want to work with anyone else.
Thank You all for the quick turnaround time to purchase my house!
Everyone at Veterans United made my first time buying a home simple and easy. All veterans who are nervous or uncertain with who to go with go ahead and save your troubles with veterans united! Thanks for everything!
Jeremy and Laura were fantastic! Purchasing a home can be overwhelming at times, but the two of them made the process smooth and brought us to closing without a hitch!
Kevin Webster and Matthew Gandlmayr did a great job keeping things on track. We thought we wasn't going to get approved after the run of mill processes. Can not be more grateful to the team for me and my family.
The team that was handed to me was great I can't thank Ryan and Drew enough. They were constantly updating me every step of the way.
Went really smooth
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Never thought that getting a mortgage would be so easy. Working with my veterans team was the best decision we ever made. Quick and easy. I can’t begin to express our appreciation and gratitude for their help and we had a few last minute changes too.
I would recommend Nick Holman to anyone I know. All around knowledgeable and qui k to respond to any questions.
We were afraid to get a veterans home loan because of everything we heard. We are very happy we decided to find out for ourselves. They do make the process as painless as possible, there are not as many restrictions as we thought, they just want to make sure your home is safe for you and your family. We feel extremely lucky to have found them, with their help our 13 year dream is finally coming true. Veterans United went above and beyond for us in securing our 1st Home. We are so happy to move from Maine to this beautiful house in Southern Virginia. Veterans United made our dream a reality.
Emily Cassidy was phenomenal with keeping my to-do list updated!!!! She kept me on task and has a great work ethic!!! Let me give her kudo's for being NICE all the time!!!!!!!
Everyone was fantastic through the entire home buying process. They went above and beyond in every aspect and made me feel valued as a person and customer.
