All parties involved in my 1st home buying experience were phenomenal. Veterans United really went above and beyond to ensure a smooth and seamless process, and saved me more than a few dollars might I add. Everyone stayed transparent and easily accessible from beginning to closing. There was quite a bit of leg work to do on my end, which was expected. The process of buying a home is nothing like renting an apartment. However, the team at Veterans United made it feel just as simple. I appreciate that and the entire team for finally making me a home owner. Thank you.
Special thanks to Amy my agent, Courtney my home buying concierge as well as John and Mason my loan coordinators. Job well done!
The entire team was very courteous, professional, and thorough! Shane my loan officer even returned my call on Christmas Eve to answer my question! I would definitely recommend them to any veteran wanting to purchase a home. Thanks!
Amanda has done two of our
Houses now and we wouldn’t have it any other way. She’s always very detailed through the process and helps you in any kind of way she can!
Nina made this entire process as close to stress-free as buying a home could possibly be. She was always quick to answer questions, go over forms and paperwork, explain the process and numbers - you name it, Nina and her team were there to help. I cannot say enough good things or recommend Nina and Veterans United highly enough!
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From beginning to end everything went smoothly and mostly effortlessly. High praises to our real estate agent Sherri.
My loan officer name was Toby, and he was very professional and caring. He worked with me and ensured that I had all the information to make a smooth transition
I was very pleased with the gift you sent that you included Benji my cat. Bless you all.
Don & Geri Jones
I was very fortunate enough to have worked with Austin Butler and his team during my process. I can’t say enough how professional and patience they all were with me. My case was a little more difficult with doing a remote signing, but they got through it with a breeze. When I do buy another house, god willing I hope there still in business. 10/10 would highly recommend.
They helped me with the whole process from start to finish, guided me all the way, making sure I had all my questions answered. The process was very simple. And I know they can do the same for you. Don’t be afraid to give them a try. Being a veteran and using my VA home loan for the first time to purchase, I know who to use if I purchase another home thank you, to the whole team at veterans United.
Billy was a great guy very on spot, and informative.
I found the house and 26 days later we closed! Best people ever.
The team that I worked with was not very good at communicating. I feel that my closing took longer than expected because they were slow in getting responses back to me, would not answer phone calls, and would not return voicemails. On one occasion, it took me 5 days and 3 voicemails and more calls to other people to finally get a response that I needed. They did not seem knowledgeable enough with some of the requirements for the loan, specifically surrounding the details about the trust. We were told 30 minutes prior to closing that there were more issues that might prevent us from getting the money after the loan was funded. This was mostly a frustrating and irritating experience and would never recommend Veterans United to anyone. If you’re going to target the Veteran community, you should understand that this will come with a higher than average set of expectations for the basics such as communication, clarity, timeliness, knowledge, and attitude. These are all very basic items inherent to any job and are sadly, very often missed. Veterans, however, have this drilled into them time and time again and have higher expectations of those choosing to specifically want to serve our community. We hold a higher standard and with good reason. We shouldn’t get sub par treatment just because it’s a segmented and targeted market that we operate in.
Jake is the man. Took the time and explain things to me.
Veterans United took great care of me when another lender was confused about VA loans.
Ken was communicative, timely, helpful, and friendly throughout the process. I was very pleased to have him as my loan officer.
Veterans United, thank you all so much for allowing me to use your services. This was the smoothest transition ever as you all really do help and take care of Veterans. Huge shout out to Joel and Crosby. They are awesome!!!
My team from Veterans United was absolutely amazing. They are quick to respond, helpful, encouraging, and most of all… very good at their jobs. We went from not quite qualifying to closing in under two months and it wouldn’t have happened without the professionalism and dedication of the loan and credit team at Veterans United. If you’re on the fence, don’t hesitate to give them a call!
We are repeat customers and have built a wonderful working relationship with Veterans United. We’ve had the pleasure of working with Steve 3 times. He and his team are such a pleasure to work alongside. Communicative. Helpful. Clear. Friendly. Competent. Mindful. SEAMLESS!!!
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Kenney was great. Very present. Great communication. Answered any questions in depth. Highly recommend kenney and his team. My experience was wonderful.
