Nick and team provide exceptional customer service! They are so responsive and knowledgeable on every step. This is our second home loan through Veteran’s United and we will happily come back and recommend all our friends. Thank you!
Everyone was responsive and kept me informed. All forms were easy to access.
Veterans United and their mortgage team did a great job processing this loan and we were even able to close early. I highly recommend working with Veterans United for your mortgage needs.
Really on top of things, nothing was delayed even a little bit.
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Neil and Rachel were great to talk to and work with! They both took care of all the questions we had.Every time we called for information they would text, email or talk with us! It was great working with both of them. Many Thanks Larry and Annette
Cole Stoecklein answered all my questions and made sure to update me every step of the way in this process. Cole was kind enough to refer an realtor who was awesome! As a matter of fact the entire team was awsome, Cole, Cameron Baker,
Jamie Swalwelll,,Eva Anspach James Ragan, they Had me ready to close in less than 30 days. I would recommend them to anyone especially Cole Stoecklein
Kevin and his team were amazing yet again. This is my second home loan with him and veterans united and I will most likely be coming back again.
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
Veterans United has an amazing team of workers to guide and help you thru the whole process of buying a home. Always reaching out to you and always returning a call if you have any concerns. Highly recommend them!
Overall experience was great! Lots of phone calls to review information which was very helpful and provided many resources for addition home buying needs.
From start to finish the entire team was buttoned up and on top of everything needed. Guiding us along each step ALONG THE JOURNEY. 28 days from signed seller contract to closing is spectacular and on closing day.. twenty minutes from the time we arrived at the office to completely done. I hadnt even finished my coffee! I will highly reccommend UV to any vet that is in the market for a new home. Thank you.
Joe Koetting was just amazing! He was always available to answer any of my questions and would get right back to me whether it was through text or a phone call.
Joe is kind and very respectful, no question is a dumb question with him.
"I dont know if i could have done this without him"!
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Great people. Very knowledgeable. Led me through the process. I am very appreciative.
To be honest, I can’t believe I’m actually writing a review right now. I was just thinking about taking some equity out of my house and had no clue what the process was like and I could not believe it was that easy to get $150,000 loan the gentleman working on my loan Eric and Aaron were excellent with communication what we needed to do, etc., etc Naomi complaint would be they could have better explained the signing and how we would get the funds. My poor wife for seven days after a notary had come right to our house to sign all the paperwork there was more that should’ve been done to receive the money it seems Eric and Aaron once they were done with their part. It was like yeah that’s on that company. Good luck.. so just besides that at the end, I can’t stress how easy it was.
As a first-time homebuyer, the process felt overwhelming at first, but the entire team at Veterans United made it completely smooth and stress free. Every single question no matter how small was answered with incredible promptness and precision. I couldn't have asked for a better experience!
We had a wonderful experience working with the entire team! Everyone was always friendly, helpful, and ready to answer any questions we had. They made sure we stayed on track throughout the whole process and kept us informed every step of the way. Buying a home can feel overwhelming, but having such a supportive and dependable team made everything so much easier. We truly appreciate all their hard work and would definitely recommend them!
10/10! The Absolute Best Team to have in your Corner!
Even with all the Bumps we ran into they still made my Dream Come True of being a Home Owner, They are Amazing People to work with and Always have your Best Interest in mind, I highly recommend them!
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
Alan and his team were great; communicative, quick to respond, fantastic to work with. I would work with him and his team again in a heartbeat.Underwriting and the backend turned what should have been a 4-6 week simple refinance in to a 3 month drawn out affair. Paperwork was wrong on multiple occasions and it took 3 signing attempts to get it done, because names were wrong on official paperwork.I was happy with our overall price and where we ended up, but the fees were considerably higher than competing companies.
Response from Veterans United
Hey Steven,
Thank you for sharing both the good and the frustrating parts of your experience. I’m glad Alan and his team provided the communication and responsiveness you deserved, and that you were ultimately happy with where your refinance landed.
At the same time, I’m sorry the process took much longer than expected and required multiple signing attempts due to issues with the paperwork. I can understand how frustrating that would be, especially after an otherwise positive experience with your loan team. I also appreciate your candid feedback about the fees.
If you’d like to discuss any of these concerns further, please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
