Nissa was very polite and straightforward about the whole process. Very professional
Customer service is fantastic, every opportunity was taken by Taylor and his team to help with all paperwork and assist with the entire process, My satisfaction was a priority for Taylor and his team.
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
Working with Karlie Clark at Veterans United was an experience I won’t forget.There were moments during the process where I wasn’t sure, where things felt overwhelming, and I questioned whether I was making the right decisions. Through all of that, Karlie never wavered. She stood with me every step of the way steady, patient, and supportive when I needed it most.She took the time to explain everything clearly, made sure I understood my options, and never made me feel rushed or pressured. Instead, she gave me the space to think while still being right there when I needed guidance. That balance is rare.What really sets Karlie apart is how much she genuinely cares. This wasn’t just about getting a loan approved, she wanted me to feel confident and secure in the process. And because of her, I did.If you’re looking for a loan officer who will stand by you, especially during the moments you’re unsure, Karlie Clark is the one you want on your team.
Shelon Turek and his team were phenomenal! They were available to answer any questions all throughout the process. Anything that I was uncomfortable with or needed assistance with was met with patience, knowledge, and understanding.
They were great on top of things and Derek was very knowledgeable and took time to call back and answer my questions.
They asked for the same information over and over again causing extreme stress to an already stressful process. Some of the staff supporting us were very helpful, others would not return our calls and appeared to be very disorganized. This led to our having little confidence in the organization.If we had any choice, I would have changed lenders, but we would have lost the house we were trying to purchase, so we were stuck
Brock Rohler did an amazing job was always there when I needed him . Answered all my questions , and make sure everything was in order . Brock is outstanding !
Very good experience , great communication with me every step of the process
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
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Both Krystal and Bob was very helpful and patient through out the loan process!
The Veterans United team provided a smooth closing process, from start to finish. I would highly recommend them to anyone.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
