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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
461,085 reviews
830 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 461,085 unfiltered reviews

Starting on Page 14 of 15,370. Return to Page 1

5 out of 5 Stars

I have used Josh three times not and each time has been an amazing experience. The entire team has communicated quickly and efficiently. They follow up and provide answers immediately. Amazing team to work with!

headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars

The experience of working with Katy R and her all star team was one of the best experiences in my life!!!😀

headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars

Hana & Nisha were amazing they went above and beyond customer service. I will definitely highly recommend both of them. Veterans United is the best. We have used Veterans United for the second time. And I would never go anywhere else to purchase or refinance a home they are number one in my book.

headshot image of Hana Shehadeh

Loan Officer: Hana Shehadeh

NMLS# 1709138

5 out of 5 Stars

Aaron and his staff were extremely professional and friendly. They explained everything to me and even at times eased my concerns and fears with confidence and reassuring. Would definitely recommend Aaron and his staff for any new or current homeowner/buyer.

headshot image of Aaron Esterle

Loan Officer: Aaron Esterle

NMLS# 2388497

5 out of 5 Stars
headshot image of Clint Dunlap

Loan Officer: Clint Dunlap

NMLS# 2043576

5 out of 5 Stars

If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!

headshot image of Jordan Powell

Loan Officer: Jordan Powell

NMLS# 2529041

5 out of 5 Stars
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
headshot image of Jason Crone

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
headshot image of Benjamin Hummel

Loan Officer: Benjamin Hummel

NMLS# 2342632

5 out of 5 Stars

The whole team did an amazing job! Thank you'll for all you have done.

headshot image of Kelly Bivens

Loan Officer: Kelly Bivens

NMLS# 2071882

2 out of 5 Stars

It wasn’t Cole, it was his assistant Rae Arnold! She was very unprompt about returning phone calls. Not just a few hours, but days!

Response from Veterans United

Hey Ronald,

Thank you for clarifying that, and I’m really sorry to hear about the delays you experienced when trying to get in touch. Waiting days for a response, especially during such an important and time-sensitive process, can be incredibly frustrating.

You should be able to rely on timely, consistent communication throughout your homebuying journey, and I regret that this wasn’t your experience. Feeling left without answers or updates is not the level of service we aim to provide.

I’d like the opportunity to look into this further and better understand what happened, including the communication gaps you encountered. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

My team at Veterans United went above and beyond to help me turn what started as a daydream into a reality. They took away the uncertainties, they were always responsive to questions and ensured that I understood each phase of the process. Whenever I completed a step or sequence of steps, they swiftly put those pieces into the puzzle and provided clear guidance on the next step or sequence of steps. They were always in regular contact with me, they gave me confidence and reassurance when I needed it and I never felt pressured.

headshot image of Eric Perrigo

Loan Officer: Eric Perrigo

NMLS# 1960972

1 out of 5 Stars

The communication was horrible during the home-buying process. This caused us to prolong the process, led to multiple delays, and required us to submit many of the same documents more than once. Several times we were pressed to do list items as soon as possible that weren't needed at that very moment, but when important documents, such as the pest inspection expiration, came, we were told a mere 28 hours before it was no longer good for closing. We rushed to get the inspection done as soon as we could, with the company making time for us in their already busy schedule, taking the time to drive to a rural location over 40 minutes from their location. Pest inspection was completed and sent by 4:30 Thursday so that we could keep our Friday closing, but we were told Friday morning around 10 am that this was not the case because of understaffing. It has been extremely frustrating dealing with all of these different things for us to do, poor communication with us, and really a lack of care on VU's part. My last home-buying experience was great, but this was an absolute nightmare I wouldn't want anyone else to go through.

Response from Veterans United

Hey Thomas,

I’m really sorry this process felt so frustrating and disorganized for you. Communication plays such a big role in keeping everything on track, and I can understand how repeated document requests, shifting priorities, and last-minute issues would make this experience feel overwhelming.

The situation you described with the pest inspection and the rush to meet a closing timeline, only to have things change the next morning, sounds especially stressful. I’m sorry for the added pressure that put on you, particularly after going out of your way to get everything completed quickly. That’s not how this process should feel.

You deserved clearer guidance on what was needed and when, along with better coordination to help avoid delays like this. I also hear your concern about the overall lack of communication and care, and I regret that this experience didn’t reflect the level of support you expected.

I’d really like the chance to look more closely at your file, including the communication timeline and how these requests were handled, so we can better understand what happened. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

Overall, a great experience with Veterans United. Mr. Charles Saulberry was responsive, knowledgeable, and kept the process moving forward. Ms. Dene Lorenzen was great and communication was solid throughout, and they made the VA loan process straightforward. I chose them for their service and reliability—and they delivered.

headshot image of Charles Saulberry

Loan Officer: Charles Saulberry

NMLS# 2319918

5 out of 5 Stars
headshot image of Trey Barrow

Loan Officer: Trey Barrow

NMLS# 2091070

5 out of 5 Stars
headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Photo submission from Robert B.

I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!

headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars

Katy and her team are the best. They keep you informed and in the know. They are there when you need them. I have purchased many homes through veterans united. Top notch and very professional. I highly,highly recommend them for your home purchase.

headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
headshot image of Jody Overacre

Loan Officer: Jody Overacre

NMLS# 388815

4.5 out of 5 Stars
headshot image of Danielle Grefrath

Loan Officer: Danielle Grefrath

NMLS# 1698464

5 out of 5 Stars
headshot image of Sheldon Turek

Loan Officer: Sheldon Turek

NMLS# 1911743

5 out of 5 Stars
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

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5 out of 5 Stars

Very helpful and knowledgeable! Would highly recommend!
Robert Fitch.

headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars

If you can provide the necessary paperwork, they move fast!!!😊

headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars

David and Richard were fantastic. They worked really well with myself and my Realtor Carli Bass.

headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

5 out of 5 Stars
headshot image of Clint Hamilton

Loan Officer: Clint Hamilton

NMLS# 1224235

5 out of 5 Stars
headshot image of Tony Boussad

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Photo submission from Cheetara H.

Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!

headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars
headshot image of Gage Purcell

Loan Officer: Gage Purcell

NMLS# 2674649

4 out of 5 Stars
headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

5 out of 5 Stars

My team went above and beyond beyond the normal expectations for me.

headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
headshot image of Molly Meis

Loan Officer: Molly Meis

NMLS# 1046490

5 out of 5 Stars
headshot image of Matthew Eichenberger

Loan Officer: Matthew Eichenberger

NMLS# 369949

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