This was our second home purchase with Veterans United. Zach, Jason, and Britney were an amazing team to work with. They made the home buying process super simple and easy to understand
This is my second time purchasing a home with Veterans United, and I could not be more pleased with absolutely everything and everyone involved during the process!
David Smart is AMAZING! He was there for us from day 1, supporting us through the whole process. He is encouraging, but also a straight shooter. He gave us meaningful advice from the very first house we considered offering on, ran numbers for us, and checked in consistently. When we had hurdles throughout the underwriting process, he explained everything in a professional way and I knew I was working with someone with my best interest in mind. He’s very knowledgeable about the entire process. In my opinion, he also picked up the slack when other team members fell short, though he is very professional and would never speak ill of his coworkers. David is a 1000000/10!!
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
The entire team I worked with—Bill, Nico, and Mandy—was absolutely amazing. They took the time to explain every step of the process, making sure I fully understood what was happening and what was needed from me. They were extremely responsive, consistently providing timely updates and reaching out throughout the process to keep me informed.The Veterans United portal is also very user-friendly and clearly outlines the documents and information you need to submit, which made the process even easier. Overall, my experience was incredibly smooth and stress-free, especially when I stayed on top of submitting the requested documentation.I would highly recommend Veterans United to anyone who is eligible. I truly can’t thank Bill, Nico, Mandy, and the entire team enough for their professionalism, support, and dedication throughout the process!
Everyone worked very hard to bring us to closing! Veteran’s United is honest and trustworthy and very supportive. They care and listen to your concerns!
Molly and the team did a great job, kept me on task, and made the whole process very easy on me.
Thanks
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Great team of professionals who are in your corner all the way until it’s time for settlement day!
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
I couldn’t be anymore thankful for the team I had. They were extremely helpful, patient, QUICK and informative. I truly felt like they wanted me to buy my home more than I did and it wa sa beautiful feeling.
Maintained contact most of the time. Very prompt in processing your initial loan qualification criteria. very professional at all times. Always cheerful when I contacted the company directly. Highly recommend!
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Great team
I can’t say enough good things about the whole team that helped me here!!!
Nick Gemming and Johnna Dunlap were the worst lenders I’ve ever seen made this whole process unbearable. Between the lack of communication (Johnna), lack of professionalism (Nick) and lack of job understanding. My major complaint is they waited until the week before my closing to do a 2year rental history, problem was both of my old complex had been sold off to different management. It too almost a weekend and a half for both apartments to send a zero balance. Then Nick was upset that I didn’t know an apartment I lived in two years ago sold management. I plan on reporting them both. Nick also said he was dealing with too many files at once, almost as to excuse his act.
Response from Veterans United
Hi Tiara,
I’m sorry this experience left you feeling frustrated and unsupported by your loan team. I can understand how stressful it was to be asked for rental history documentation so close to closing, especially when changes in property management made getting those records more complicated and time-consuming. Having that added pressure so late in the process would be frustrating.
I’m also sorry the communication and interactions you described added to an already stressful situation. You deserved clear explanations about what was needed, why it was needed, and what to expect as you approached closing.
I take this feedback seriously and would appreciate the opportunity to better understand what happened throughout your experience. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so I can learn more.
Sincerely,
Claire S., Client Relations Manager
Thank you so much for your determination to make my dream come true !
