Fast easy communication. The process couldn't have been any better.
My entire loan team did an exceptional job! Communication was great and service was perfect. I truly appreciate all of the work my loan team did. Thank you so much.
Very professional. My VU team kept me informed every step of the way. Def would recommend and use again in the future.
Chris and Carla were the absolute best ever! The purchase of our home was seamless and fast! Best experience we ever had on a purchase like this. Highly recommended.
From the start, I was informed what I needed to do. VU kept in touch with me and stay the course with improvements needed. VU is very supportive and awesome team.
The whole team was wonderful to work with. They took the time to explain when I had questions. I am so appreciative to them for getting me through the process to become a home owner.
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Kevin Ohlendorf was exceptional! Easy to reach. Took his time explaining things to us. Was patient and friendly. Did not rush us back off the phone. You have a great employee. For that reason among others, will definitely recommend your company to everyone!
My wife and I received effective and timely explanations, and guidance, that helped us make the correct decisions.Much appreciated!
Overall I’m very appreciative with the home buying process with Eli and his team. 10/10 would recommend. You guys made it easy. I appreciate you guys.
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
Mike Rosa and the team assigned to help me out during this process were absolutely amazing. They communicated everything everything i needed to know and took the time to making sure i understood everything.
Was a easy process and they were so helpful. Quick answers to all questions.
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Very quick process in every aspect. Quick to call me back and set me up, quick to get me an agent , and always ready to help.
Great team and fantastic people! Michael, Justin, Megan, Garth and Andy!
The team I worked with are extremely professional. I had a great time purchasing my home, and most of that was because Janeanne and her team did such a good job. Communication and ease of use with their app is top tier.
The ladies were helpful and friendly. They made me feel as I was a part of the family.
Sheldon, Heather, and Miles were absolutely phenomenal. These three worked not only with a sense of urgency but superseded expectations. From our initial phone call to the last; each member work accordingly to ensure I was happy especially as a first time home buyer.
Everyone was responsive and kept me informed. All forms were easy to access.
Julia, Kayla and Adam made this process so streamlined that it completely got rid of all doubt and nervousness for a first time home buyer. I am overwhelmingly pleased with the assistance and guiding they did and would absolutely recommend them to any veteran friends looking to aquire a home loan! Thank you both so very much for all your help and know it is very appreciated!
⭐ 1 Star — By Far the Worst Mortgage Experience I’ve HadI have worked with multiple mortgage lenders over the years, and unfortunately, Veterans United was by far the worst home loan experience I have ever had.The biggest problems throughout the entire process were communication, coordination, document review, and accountability. Everything seemed to be handled at the last possible minute. Documents and information would be submitted well in advance, only for someone to come back later—sometimes weeks afterward—with additional requests or corrections that should have been identified during the initial review.The constant lack of coordination between the loan team and underwriting made the process unnecessarily stressful. Instead of proactively reviewing information and identifying potential issues early, it felt like everything was reactive and pushed onto us at the last minute.What made the experience even more frustrating was the lack of accountability. Mistakes were repeatedly discovered late in the process, but there was little ownership from the people responsible for reviewing and coordinating the loan. At a certain point, it becomes difficult to accept hearing explanations when the same problems continue happening over and over again.Even the closing documents were not handled correctly. A name was misspelled on the mortgage documents, resulting in us having to re-sign closing paperwork because of an error that should never have made it through the document preparation and review process.This was not a small or insignificant transaction, yet the level of attention to detail and customer service felt incredibly careless. We were making one of the largest financial purchases of our lives, and the process often felt rushed, half-finished, and handled with far less professionalism than the situation deserved.I understand that mortgages can be complicated and that unexpected issues can arise. That is not my complaint. My complaint is the repeated pattern of poor communication, inadequate review, last-minute requests, preventable mistakes, and a lack of accountability when those mistakes occurred.Veterans and military families have plenty of options when it comes to VA home loans and mortgage lenders. Based on my experience, I would strongly encourage anyone considering Veterans United to carefully explore those alternatives.Buying a home is already stressful enough. Your lender should make the process more organized and manageable—not create additional problems because basic communication, coordination, and review are repeatedly handled at the last minute.I would not recommend Veterans United based on my experience.
Response from Veterans United
Hi Shane,
Thank you for taking the time to explain what happened. I can understand why, after dealing with the same communication and last-minute issues throughout the process, you walked away feeling frustrated and disappointed with us. You trusted our team with a major milestone, and I’m sorry the experience added more stress instead of making things easier.
Having to repeatedly follow up on documents and then re-sign paperwork because of an error at closing would only add to that frustration. I appreciate you being so specific about where you felt we fell short because it gives us an opportunity to take a closer look at the experience we provided.
I’d really like our Client Advocate team to have the opportunity to hear more about what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Take care,
Claire S., Client Relations Manager
Heidi and the team were amazing throughout the entire process. They had answers to every question and were incredibly attentive. It truly felt like my only responsibility was finding the home, they took care of our family's needs, start to finish.
I cam back to Veteran's United for a new home loan for a reason, and Heidi and her team did not disappoint. Could not be happier with any part of the experience. If I could give them an 11 I would.
Our whole load team was absolutely fantastic from start to finish. This was our first home purchase Billy, D.K., and Austin answered every question or concern I had.
