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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

472,242

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 472,242 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

My loan officer Tyler was absolutely outstanding and extremely knowledge throughout the entire process. Veterans United has really made my family’s dream come true.

headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

5 out of 5 Stars
Would Recommend

This was the Best Mortgage process I have experienced.
Tyler and his staff guided me through every step with courtesy, knowledge, and professionalism. There were no surprises and they were always one step ahead from start to finish.

headshot image of Tyler Stump

Loan Officer: Tyler Stump

NMLS# 2734910

5 out of 5 Stars
Would Recommend

Cannot say enough about how well Kelly and her team made my home purchase so easy. From day one Kelly listened to our questions and never felt like we were "just another number". It was like talking to family. Home buying can be stressful. She always was there to answer our questions. Outstanding customer service Kelly! We are so glad we went with Veterans United opposed to other lenders I have used in the past. (NFCU)
THANKS AGAIN! I would highly recommend.

headshot image of Kelly Stephens

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Excellent service

headshot image of Joseph Sepulveda

Production Manager: Joseph Sepulveda

NMLS# 1835955

3.5 out of 5 Stars
Would Recommend

Depending on what the financial situation is and what your goals are this can be the way to go.

headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend
Photo submission from Cristal P.

I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend
headshot image of Solibel H. Ramos

Branch Manager: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
Would Recommend

I have nothing but praise for my Veterans United Dream team. From the initial contact to signing on the dotted line, everyone on our team was professional and very good at what they did in getting my family and I into our dream home. My loan officer Scott Finklang kept me on task with getting my credit where it needed to be for approval. Matt Hudson in underwriting made sure all my needed documentation was in order. Julia Lubbering my Concierge was always available if I had any questions or concerns. Last but not least my reality dynamic duo of Lisa and Sangty Mam helping us find the perfect house. The most important part of the process was even when we hit a setback (there were a few) the team kept us thinking positive. And that's something I can really appreciate now looking back. If any of my fellow veterans are thinking about a home purchase, this is the place to go to. Thank you so much everyone for your hard work. My family and I appreciate everything you did for us.

headshot image of Scott Finklang

Loan Officer: Scott Finklang

NMLS# 2357948

4.5 out of 5 Stars
Would Recommend
headshot image of Brandon Brown

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

All deadlines met quickly and had the CTC early, which was very reassuring for all.

headshot image of Andrew Beckett

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend

Veterans united made my refinance very easy . They were on top of things very professional great service.

headshot image of Chris Angelo

Loan Officer: Chris Angelo

NMLS# 1861983

5 out of 5 Stars
Would Recommend
headshot image of Jacob Johnston

Loan Officer: Jacob Johnston

NMLS# 2342424

4.5 out of 5 Stars
Would Recommend

Wish we would of gotten all of our goals at once instead of a couple at a time.

headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

Mrs. Debbie and here team were amazing through the entire home buying process!

headshot image of Debbie Beasock

Loan Officer: Debbie Beasock

NMLS# 1177896

5 out of 5 Stars
Would Recommend
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend

Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars
Would Recommend
headshot image of Tim Killday

Loan Officer: Tim Killday

NMLS# 1698454

5 out of 5 Stars
Would Recommend
headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend
headshot image of Marco Rea

Loan Officer: Marco Rea

NMLS# 2734304

4.5 out of 5 Stars
Would Recommend
headshot image of Tony Boussad

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Would Recommend
headshot image of Nate Bitner

Loan Officer Team Lead: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend
headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

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5 out of 5 Stars
Would Recommend
headshot image of Taylor Fruits

Loan Officer: Taylor Fruits

NMLS# 1456769

5 out of 5 Stars
headshot image of Sara Myers

Loan Officer: Sara Myers

NMLS# 2740631

5 out of 5 Stars
Would Recommend

Tyler and Kedric kept me up to speed on status and paperwork needed at all times. The App they use is very good as well. Had a few hiccups, but they figured a way to nake it all work. Much appreciated.
Jay & Susan

headshot image of Kedric Busch

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars
Would Recommend
Photo submission from Andy A.

Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.

headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
Would Recommend

Joe K was helpful from the beginning to the very end. All team members were responsive and always looking to help—especially for a first-time home buyer.

headshot image of Joe Koetting

Loan Officer: Joe Koetting

NMLS# 2150681

5 out of 5 Stars
Would Recommend

Great Experience with Veterans United. Highly recommended!

headshot image of Nicholas Vance

Loan Officer: Nicholas Vance

NMLS# 2146716

5 out of 5 Stars
Would Recommend

Buying a home as a surviving spouse using a VA loan felt overwhelming, but the Veterans United team made the entire journey so much easier. Michael, Jared, Brett, Abby, Ryan, and everyone behind the scenes treated me with kindness, patience, and genuine care every step of the way.
Whenever questions or unexpected hurdles came up, they took the time to explain everything and helped me feel confident moving forward. Thanks to their dedication and support, I'm now a homeowner, and I couldn't be more grateful.
If you're looking for a team that truly cares about the people they serve, I highly recommend Veterans United! Thank you VU team!

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend

I really was impressed by everything. From start to finish you were there. You made it easy to apply and if I did have a question it was handled and explained very quickly. Everyone on this team is wonderful to work with.I would highly recommend it to any veteran or spouse of a veteran.

headshot image of Dan Davis

Loan Officer Team Lead: Dan Davis

NMLS# 59622

More Reviews

See all 472,242 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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