VU tracked my progress throughout the process and kept me up to date on what was needed next.
The entire team was very courteous, professional, and thorough! Shane my loan officer even returned my call on Christmas Eve to answer my question! I would definitely recommend them to any veteran wanting to purchase a home. Thanks!
I can't say enough great things about Clayton, he was knowledgeable and understanding with the million questions we had. He kept us calm and updated every step of the way even when the smallest thing moved forward in the process, quick to respond and never kept us waiting. He truly was a blessing during our home buying process and I will recommend him to everyone I ever know who's going to buy a home.
The process was simple and easy to understand, they walked me through the process and answered any questions I had.
I’m truly grateful to Matt for helping me finance my new home. His hard work and guidance made a big difference throughout the loan process. This home represents an important new chapter in my life, and I appreciate the part he played in making it possible. I highly recommend Matt to anyone looking for a loan officer who cares about the people he helps!
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Excellent service, really smooth loan process.
Honestly I would recommend VU to anyone. My only point of feedback is that I never received a call from my loan officer Mike. I guess that’s fine and dandy but I like to know the people working with me. The only person who fed me my info along the way was Nico. Nico was absolutely amazing and honestly hands down the best VU has to offer. Nico hands down helped me close this deal.
They helped me with the whole process from start to finish, guided me all the way, making sure I had all my questions answered. The process was very simple. And I know they can do the same for you. Don’t be afraid to give them a try. Being a veteran and using my VA home loan for the first time to purchase, I know who to use if I purchase another home thank you, to the whole team at veterans United.
Steph, Nate, Maria, Shelby and the team were absolutely amazing!’ They made the process super easy. Highly recommended!
Chris and team were always available to answer questions, or to just listen to my fears or frustrations.. Always patient and kind. I feel that he/they truly went above and beyond. I had a great experience.
Veterans United has been so helpful from start to finish. I started this process in Germany and the communication and questions that I had were just like I was sitting next to them. They did an exceptional job!
It’s unclear who the main point of contact is. It becomes very confusing when you don’t know who you’re supposed to speak to because the person you’re told to contact says it isn’t them, and you’re routed to different people. This makes it hard, especially when you’re already stressed, trying not to get screwed over, and the company seems very disorganized. I think they should do a better job of explaining that they are not connected to the government or veteran affairs in any way. I also believe there could be a clearer way to communicate with clients so they know who they’re supposed to contact. Overall, I think this is the biggest issue so far, and I wouldn’t recommend this company because of the confusion, and I wouldn’t want anyone else to go through that.
Veterans United, thank you all so much for allowing me to use your services. This was the smoothest transition ever as you all really do help and take care of Veterans. Huge shout out to Joel and Crosby. They are awesome!!!
The best team we had so far.
Even if there was hiccups during the process, which all of it was on my end, they stayed on top of me and
Help the process go very smoothly.Definitely recommended!
Matt and his team went above and beyond to get my family and I into our new home! They exceeded our expectations at every milestone.
These people are so nice I did it twice! They go out their way to make sure your home buying experience is explained to you. I loved their “To Do List” because it keeps you on track every step of the way and your calls are always answered by someone. You can expect to be with respect and dignity.
Checklists and easy to follow links really made the process smooth. The team was available for any questions i had.
