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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
462,955 reviews
782 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 462,955 unfiltered reviews

Starting on Page 14 of 15,432. Return to Page 1

5 out of 5 Stars
headshot image of Benjamin Rutledge

Loan Officer: Benjamin Rutledge

NMLS# 2177085

0.5 out of 5 Stars

Josh seemed out of touch with process and didn't seem to communicating with his team after phone cons with him. Carrie's communication skills are horrible she outright stopped communicating with my wife. My wife did not get heated with her, but called as she saw the process evolving. We were given bad instruction on how to liquidate our outstanding debts ending up delaying closing by more then ten days and a scramble to extinguish issues with debt liquidation. They pressured the sellers agent for paperwork claiming the close was happeneing quickly when they were telling us it was gonna be another week to ten days to close. I will also add that the website is utter garbage to interact with, second why can't your agents upload to customer files? Seems kind of inefficient if I can't access the website. Speaking of access I ran into a issue logging for OVER A MONTH and mentioned it regularly with both Josh and Carrie and they just blew it off until the last minute while I was traveling across country and the absolutely needed me to have a good login. Hands down this was WORST experience I've had when getting a through a VA loan process. Both my agent and the sellers agent are going to discourage their future clients from using your company for VA loan services after this transaction.

Response from Veterans United

Hi Patrick,
I’m very sorry to hear how frustrating and exhausting this process became for you and your wife. Buying a home, especially through a VA loan, should feel organized and supported, and I understand why the communication gaps, delays, and ongoing issues you described left you feeling disappointed with your experience.

It’s concerning to hear that you felt disconnected from the team throughout the process and that questions and technical concerns did not feel addressed in a timely way. I can also appreciate how stressful closing delays and conflicting expectations around timelines must have been, particularly while you were traveling and trying to manage important documentation and account access issues.

I appreciate you taking the time to share such detailed feedback. Experiences like yours are important to review because they help highlight where expectations were not met and where improvements may be needed. I’d like the opportunity to learn more about your experience directly and discuss your concerns further. Please feel free to contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

All Veterans United staff members provided excellent service and support.

headshot image of Shawn Stewart

Loan Officer: Shawn Stewart

NMLS# 1531270

5 out of 5 Stars
headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars

Wonderful teamwork! Constant contact regarding next steps. 5 STARS!!!!!

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Photo submission from Cameron C.

We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.

headshot image of Brian Jahnsen

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars

If you are a veteran looking to navigate the home-buying process, look no further than Veterans United. I cannot recommend them enough for their professionalism, expertise, and genuine care for those who have served. From the very first phone call to the final signature at closing, the communication was flawless. My loan officer, Chris and my loan coordinator, Rachel, were incredibly fast at getting back to me—often replying within the hour. I never felt left in the dark or like I was just another number in a queue. Whether it was a quick text or a detailed email, they were always one step ahead. The VA loan process has a reputation for being complicated, but Chris and Rachel made it look easy. Their deep understanding of VA requirements, appraisal nuances, and funding fee structures was evident. They answered every technical question I had with clarity and confidence, ensuring there were no surprises along the way. What truly sets this team apart is how much stress they removed from the equation. Buying a home is inherently high-pressure, but their streamlined process and proactive approach handled the heavy lifting. Chris and Rachel managed the timelines perfectly, coordinated with my realtor seamlessly, and turned what could have been a month of headaches into a smooth, manageable journey. If you want a team that is knowledgeable, lightning-fast, and dedicated to lowering your stress levels, ask for Chris and Rachel at Veterans United. They don't just close loans; they take care of veterans.

headshot image of Christopher Endicott

Loan Officer: Christopher Endicott

NMLS# 2673887

4.5 out of 5 Stars

All went well. Must do plenty of homework in order to get everything done. Plus, hire a realtor. They are a key asset between you and the seller.

headshot image of Keith Simon

Loan Officer : Keith Simon

NMLS# 1229656

5 out of 5 Stars

“Veterans United provided an excellent experience from start to finish. The team was professional, responsive, and always willing to answer my questions throughout the process. They made everything much easier and helped me feel confident every step of the way. I truly appreciate their support and would definitely recommend them to other Veterans.”

headshot image of Emmy Curry

Loan Officer: Emmy Curry

NMLS# 2341610

5 out of 5 Stars
headshot image of Justin Hudson

Loan Officer: Justin Hudson

NMLS# 1823997

4.5 out of 5 Stars
headshot image of Nate Bohon

Loan Officer: Nate Bohon

NMLS# 1136526

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5 out of 5 Stars

My loan officer Nathan Bitner and his team are amazing. He sold me my first house, they made everything very simple, he watches out for the buyers best interests, has answers for all of my questions during the process. Nathan just helped my family and I refinance our house it quick, fast and easy.Thanks Nathan.

headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

3.5 out of 5 Stars
headshot image of Carl Thomas

Loan Officer: Carl Thomas

NMLS# 1030850

5 out of 5 Stars
headshot image of Austin Butler

Loan Officer : Austin Butler

NMLS# 2703745

5 out of 5 Stars
headshot image of Marcus Crossgrove

Loan Officer: Marcus Crossgrove

NMLS# 1875139

5 out of 5 Stars
headshot image of Mark Sexton

Loan Officer: Mark Sexton

NMLS# 1092870

5 out of 5 Stars
Photo submission from Jonathan J.

Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.

headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

5 out of 5 Stars
headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

5 out of 5 Stars

Taylor & her team were outstanding & I would recommend vu to family & friends

headshot image of Taylor Deppe

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars

The entire staff had knowledgeable and efficient. It was a pleasure working with them.

headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

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5 out of 5 Stars
headshot image of Toby Clifton

Loan Officer: Toby Clifton

NMLS# 1996257

4.5 out of 5 Stars
headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars
headshot image of Sara Myers

Loan Officer: Sara Myers

NMLS# 2740631

5 out of 5 Stars

If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!

headshot image of Jordan Powell

Loan Officer: Jordan Powell

NMLS# 2529041

0.5 out of 5 Stars

I did not have a good experience. The communication was always vague. The work was slow and now I have received an email that is telling me I am to pay my mortgage to a different company- when reaching out to Sam Brown to clarify whether this is fraud I get no response. I would be embarrassed to refer this company.

Response from Veterans United

Hi Ernest,
I’m sorry to hear that your experience left you feeling frustrated and unsupported. Clear communication is such an important part of the homebuying process, and I understand how concerning it would be to receive notice that your mortgage servicing was changing while also feeling unable to get timely clarification to your questions.

I can appreciate why this situation caused confusion and concern, especially when you were trying to confirm whether the communication you received was legitimate. Feedback like yours is important because buying a home should feel guided and transparent from start to finish.

I’d like the opportunity to learn more about your experience and help review your concerns further. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

Awesome job!! Highly recommend them.

headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars

Daren and his team are amazing! They went above and beyond for our family. From our first purchase to refinancing, they were on top of everything.

headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars

The team was great they explained everything during the process.

headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

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