Miguel, Keagen, and the whole team at Veterans United were the very best. The whole homebuying process/experience was smooth from start to finish. From the first call to their office, Miguel didn't just answer our questions, he explained it in detail. Then as the to-do list started coming along, Keagen would personally check-in with us to keep us updated on what was happening next, and also ask how we were doing throughout the whole process. They will definitely be our first (and only) recommendation to anyone looking for a lender.
I would like to thank Ken, John and all the people who reached out to me through this entire process. It took us awhile to get through with this new build, but all in all I am greatly appreciate all the hard work you all put into your customers.
Jamie and her team was amazing. They answered all of my questions and were a big help
Thank you to Horace and his team!! They took care of me and got me into my first home. A cute little brick in the middle of no where!
The beginning phase was great. Nathan was quick to answer my questions and phone calls. After the first few weeks, I could tell the tone had changed. I could sense an irritable attitude and hassle to answer questions. Once I was assigned the rest of my team, it went really downhill. No one was on the same page. One was telling me one thing, the other another. They failed to relay important information and documents to me due to "I forgot, I apologize." After that instance, the whole team was giving me nothing but attitude. They would only respond to my emails, in a timely manner I would like to mention, but the words they used were always assertive, demanding, and no questions asked. Very disappointing experience, and would never do it again.
Response from Veterans United
Hi Emmanuel,
It's disappointing to hear that what started as a positive experience became increasingly frustrating as your loan progressed. I'm glad Nathan was initially responsive and helpful, but I'm sorry that same level of support didn't carry through the rest of your journey. I can understand how receiving conflicting information, missing important updates, and feeling like your questions were met with impatience would leave you discouraged.
You deserve to feel respected, informed, and comfortable asking questions throughout the homebuying process. Even when responses are timely, the way information is communicated matters just as much. I hate knowing that your interactions with the team left you feeling this way, and I appreciate you bringing these concerns to my attention.
I'd welcome the opportunity to learn more about your experience and address any lingering concerns. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I would absolutely recommend VU! They made me feel comfortable throughout the process and responded very quickly to any questions, comments or concerns!! This whole team including Blair is awesome!!!
Without a doubt, Veterans United will always be my 1st stop when purchasing a home. The entire staff is 100% legit and was focused on my case. I was cleared tobpsw 3 weeks before my closing date...where else would this happen? This is my 2nd time using Veterans United and will never use anyone else.
Very easy to work with, very professional. I would use again.
I had an amazing experience buying my new house with Aaron and his team. Thank you guys for making my dream come true.
Everything was great, kept us in the loop at all times, and continued to guide us thru the proper channels. Made it easier
Jacob and everyone involved in the process were nothing short of amazing. Would definitely go with Veterans United again. Thanks
Everything ran quickly at the start, slowed a bit in a minor fit and start, then picked up. Everything necessary was supplied quickly and responded to when dealt with. Quick response to questions and differing quotes, ideas and circumstances. Ultimately everything was completed within 2 days of target date
The whole team did a great job of keeping me in the loop and moving forwards. It was a well oiled machine! Thanks so much.
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Derek was amazing, super responsive to me and the realtors team! We had one small hiccup and Derek went out of his way to correct the problem with no cost to us!
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
Everyone involved in my home-buying experience treated me with dignity and respect. They were all very knowledgeable and answered my questions and if they didn't know, they always came back with answers.
They were also friendly and felt like people I hang out with.
They made what could have been a bad experience turn out to be good.
