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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
475,885 reviews
381 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

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Starting on Page 14 of 15,863. Return to Page 1

5 out of 5 Stars

They Didn't Just Process a Loan—They Brought Us Home.
⭐⭐⭐⭐⭐Saying thank you to Veterans United Home Loans doesn't feel like enough. As a military family, we are used to transitions and uncertainty, but as first-time homebuyers, taking this leap felt incredibly daunting. We had no idea what to expect, but this team gave us something we hadn't felt in a long time: absolute peace of mind.From day one, we weren't treated like a file number or a credit score. We were treated like family. Noah Reff, our Loan Officer, was an absolute rock throughout this entire journey. He patiently broke down the complex world of real estate, guided us through every step of the VA loan process, and kept us grounded during the most stressful moments. Working alongside him, Amber Job, our Senior Loan Coordinator, was a complete powerhouse. She kept every detail organized, stayed ahead of every deadline, and made sure we always knew exactly what to expect next.We also owe a massive thank you to David Conner, our Insurance Agent, who went above and beyond to make sure our very first home and our family were fully protected. The level of care, empathy, and seamless coordination between everyone involved was unlike anything we’ve ever experienced. They truly understand the sacrifices of military life, and that dedication showed in every single interaction.Walking into our house on closing day, knowing it belongs to us, is a feeling I will never forget. Noah, Amber, and David didn't just help us secure a mortgage; they safely guided us into homeownership and helped us build a foundation for our future. If you want a team that will fight for your dream as hard as you’ve fought for this country, look no further. They are the absolute best at what they do.Sinclery,Michael A. Barlow

headshot image of Noah Reff

Loan Officer: Noah Reff

NMLS# 2512328

5 out of 5 Stars
headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

5 out of 5 Stars
headshot image of Craig Dobson

Loan Officer: Craig Dobson

NMLS# 2734302

5 out of 5 Stars
headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
headshot image of Kedric Busch

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars
Photo submission from Eric M.

Thank you for making our dream of homeownership a reality! Words can not express how grateful my wife and I feel. The entire team is awesome! We are forever grateful for the love and hard work you put into making our dream of having a home come true! We pray God’s blessings upon you all!!! Love you!

headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars

I can’t say enough good things about my experience with Veterans United and my loan officer. They were extremely helpful, knowledgeable, and supportive throughout the entire process. They took the time to answer all of my questions, explain everything clearly, and make sure I understood each step along the way.The home-buying process can be stressful, but their communication, patience, and dedication made everything so much easier. I always felt like I had someone in my corner who genuinely cared about helping me succeed.I truly appreciate all the hard work and extra effort they put in to make this experience as smooth as possible. I would highly recommend Veterans United to any veteran looking to purchase a home. Their team goes above and beyond for their clients.

headshot image of Billy Jones

Loan Officer Team Lead: Billy Jones

NMLS# 1599020

5 out of 5 Stars
headshot image of Zach Nelson

Loan Officer: Zach Nelson

NMLS# 1599016

5 out of 5 Stars

Very organized, timely, and informative through the process. It’s always very appreciative from a realtor’s perspective. Thank you!

headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

5 out of 5 Stars

Veterans United got me great realtors whom help me find a house I can afford and it meets my needs,. Without the VU realtors helping me I don't know if I would have ever found a home for my needs. Another concern with me was, I was always concerned about what my payments would be, even after almost a year of looking at houses Jay would answer me almost as fast as I asked (for a quote), this was a big part of my needs, (I had to find something within my budget) and eventually I got a nice home within my budget. I am thankful for Veterans United for the loan and the help finding a home. I'm all set now!

headshot image of Jay Christman

Loan Officer Team Lead: Jay Christman

NMLS# 1812715

5 out of 5 Stars
headshot image of Jordan Smetana

Loan Officer: Jordan Smetana

NMLS# 2388792

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5 out of 5 Stars

The whole team is awesome they make you feel special and your concerns are their concerns as well. Love this team.

headshot image of Jake Hanson

Loan Officer Team Lead: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
headshot image of Julian Montano

Loan Officer: Julian Montano

NMLS# 2801196

4.5 out of 5 Stars
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
headshot image of Cole Abram

Loan Officer: Cole Abram

NMLS# 1867214

5 out of 5 Stars

Great group of personal help and experience that they showed is excellent

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
Photo submission from Travis S.

I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
headshot image of Ashley Stratman

Loan Officer: Ashley Stratman

NMLS# 1175292

5 out of 5 Stars
headshot image of Shannon Hudson

Loan Officer Team Lead: Shannon Hudson

NMLS# 1078335

5 out of 5 Stars
headshot image of Matt Marstall

Loan Officer: Matt Marstall

NMLS# 1247522

5 out of 5 Stars
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
headshot image of Felecia Z. Solomon

Branch Manager: Felecia Z. Solomon

NMLS# 1145004

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5 out of 5 Stars
headshot image of Jake Frogge

Loan Officer: Jake Frogge

NMLS# 1143132

4.5 out of 5 Stars

Veterans United was awesome to work with. As long as you provide any information requested in a timely manner the process went very smoothly. We ended up closing our VA loan 4 days early!

headshot image of Amy Haines

Loan Officer: Amy Haines

NMLS# 2172313

5 out of 5 Stars
headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

5 out of 5 Stars
headshot image of Dalton Verret

Loan Officer: Dalton Verret

NMLS# 2609978

5 out of 5 Stars
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Photo submission from Steven C.

First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars

Corey Jackson and his team are absolutely exceptional in every step of the process. I cant express how greatful I am for all their work and now my family gets to enjoy our new home thanks to them.

headshot image of Corey Jackson

Loan Officer: Corey Jackson

NMLS# 1503004

5 out of 5 Stars
headshot image of Timothy Wuest

Loan Officer Team Lead: Timothy Wuest

NMLS# 1009949

5 out of 5 Stars

They did an outstanding job.Danny and Adriana were very great to work with. They helped me with everything I needed to complete the closing of my house and answer every question that I had.

headshot image of Danny Reyna

Branch Manager: Danny Reyna

NMLS# 363294

5 out of 5 Stars
headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars
headshot image of Maggie Schuh

Loan Officer: Maggie Schuh

NMLS# 1873211

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