Drennan and his team went above and beyond to get us over the finish line. Even with last minute changes at the eleventh hour, they were able to modify things to our benefit. When we purchase our next home they will be our first call.
The Veterans United team really made my home purchase easy. From the start they were on top of every detail. I can’t express my gratitude for the attention to details, and the professionalism demonstrated by this extraordinary group. I would recommend Veterans United to all veterans who are considering a home purchase.
Kara, Karlie and the entire team were nothing less than amazing! Some of the best people i could ever hope to work with! They helped me with every aspect of the home buying process and were extremely helpful when I had any questions.
The Veterans United team was outstanding through every step of the process of buying my home. Sheldon Turk led the team so well that the entire experience seemed seamless. I would recommend Veterans United to any veteran or veteran family that is looking to buy a home!
Matt was helpful from the beginning! He did a great job at keeping us informed every step of the day. Any time we had a question, he was a phone call away. Everything was straight forward and a simple process.
Everyone was so quick and helpful!
Abysmal communication.
Response from Veterans United
Hi Timothy,
I'm sorry to hear your experience fell short, especially when it came to communication. I'd appreciate the opportunity to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
This is our second time purchasing a home with veterans united and it went flawless. The online signing is a huge plus!
Shane Lamberson was absolutely amazing! He is a true professional and was always there to assist us every step of the way. He answered every phone call, even on weekends and in the evenings, and consistently went above and beyond to help with anything we needed.Shane promised us the best rate on the market and delivered exactly that. Despite other loan officers telling us that Veterans United would not be able to honor the rate they had promised, Shane and his team did exactly that — and they did it with absolute excellence.He made our home-buying experience incredibly pleasant, smooth, and stress-free. We truly appreciate all of his hard work, dedication, and commitment to his clients. We highly recommend Shane Lamberson and Veterans United to anyone looking for a knowledgeable, responsive, and trustworthy loan officer!
John, Dawn, and Nikki went above and beyond to help us get this mortgage completed in a timely manner. I would highly recommend Veterans United!
What a great experience! They make it so easy with the app. No more having to fax tons of pages of information, just take a photo of the necessary documents and upload them. The app “to do” list keeps your tasks at your fingertips. The staff we dealt with were kind, courteous and extremely knowledgeable. We went from toying with buying a new home to closing in less than 2 months. I will definitely tell our friends about Veterans United.
They are worked so hard for me and even went the extra mile. Justin knows his stuff and get things done fast. Eric returned my phone calls super fast and Nicole was always there for anything I needed. Thank you everyone.
I would describe Brandon Brown as one the best people I have meet. Always available when I had a question . This was my first time buying a home, but it could not have been easier.
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Mike & Lora were phenomenal.When I first was trying to get approved, Mike was patient and kind as I was getting strung out by another lender. He saw me through some very frustrating experiences with that lender.Lora came along further in the process but didn’t let me file stay stagnant when roadblocks came my way. Since I came over the VU with a purchase agreement in hand, there was no time to waste and she saw to that.Mike, also, as we were nearing the finish line and just needed a VA appraisal to score kept calling the department of veterans affairs together basically daily for 2 weeks. On one occasion staying on the line for over 2 hours well past normal business hours. Can’t say enough how much his efforts meant to me.
These folks have been amazing! Buying a home gets easier every day!
Kody and his team went above and beyond for my family and I several times. Our house hunt lasted almost three years due to the economy and housing market, and after many setbacks and disappointments outside of VU’s control, Kody and his team stuck by my side through thick and thin. In the end, the same team that started our initial pre approval, took us to our closing. Beyond thankful for Kody, Andrea, Audrey and Heidi. Absolutely outstanding team and never once let us down.
The Veterans United team was amazing. Very patience and hard working on getting us where we needed to be on closing day. Very impressed!
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
My team was amazing. Every single one of them.
Robert Mathews and his team were very responsive and we found the process easy to follow.
