Decent job until about 20 hours till closing. I was instructed that I was all set for closing, needed nothing.It was not until my realtor looked over my final closing documents (which veterans United does not send to them) that she noticed I would have to be paying an additional $6,000 at closing.This, obviously coming as a shock to me, had then to scramble and figure out why an additional $6,000 had been added to my closing costs, and how I was now going to make this happen. Mind you, my loan officer is out on vacation at this time and I’m finding all of this out 2pm the day before we close on our home.Luckily, my amazing realtor was able to push things forward and get the loan back through underwriting and approved the next day, right before we closed.I was then told by all parties at veterans United that the $6,000 had always been there (it had not, and I have the original closing estimates to show that) and could never get an actual straight answer as to why it was added. Originally they told me it was mine and my wife’s credit. Not the case. Was then told it was to help other veterans with their loans? Okay, sure.Eventually it was told to me it was because I do not have a disability rating, and an extra 1.5% was then added to my closing costs.If my realtor had not caught the situation from the documents I just so happened to show to her, we would not have closed on time.They had never even asked me if I would be able to pay $6,000 extra I was not expecting towards closing of the home. All conversations with my loan officer were that we were all set for closing and all closing costs were covered. When my realtor asked if they had talked to me about the extra $6,000, they told her they had “checked my assets and deemed I would be able to cover it.” What does that even mean?I am generally not the type to complain about these things, but this was just too much. DO NOT use Veterans United for your VA home loan. I will be speaking to an attorney about this because something is not right.
Response from Veterans United
Hi Anthony,
Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the unexpected $6,000 added to your closing costs at the last minute, especially after being told that everything was set. That’s an incredibly stressful situation, and it’s unacceptable that you didn’t receive a clear and consistent explanation from our team.
Communication and transparency are essential in the homebuying process, and it sounds like we fell short in multiple ways. You should have been fully informed about any changes in costs well before closing day, and you absolutely deserved a straightforward answer about why those additional funds were required. It’s concerning to hear that conflicting explanations were given and that you had to rely on your realtor to catch this issue at the last minute.
We take situations like this very seriously, as they help us identify where we need to improve. If you’re open to it, we’d appreciate the chance to review what happened in more detail and discuss how we can address this internally. Please feel free to reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST Monday through Friday, but don’t hesitate to contact us anytime that’s convenient for you.
Thank you again for bringing this to our attention. We’re committed to making the necessary improvements to provide a more transparent, supportive experience for our clients moving forward.
N/A.
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I really appreciate all the work that you all did for me. I really appreciate the gift that was sent as well, my cats love it! Definitely made this transition a lot easier. Thank you!
Justin worked with me through a couple of years and was always available with solid advice and information. In the end he helped me get to to my forever home. I can't say enough about him and his team, they made what I thought was a dream into a reality.
Again I'd Like to thank everyone involved in my refinance. Everything went well with no issues.
This is Veterans United dream team! I couldn’t imagine anyone else treating me better! Thank you all.
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This is my 4th transaction with James and his team, 3 purchases and 1 refinance and I will never use anyone else.
