I can’t imagine a better home-buying experience than the one my team at VU gave me! They made the entire process as clear as possible, assisted me with all of my various questions as a first time home buyer with no delay, and worked with me to get the best deal possible on my house. I would highly recommend Veteran’s United to any of my fellow service members!
Veterans United was so helpful. Made the home buying process very easy for us 1st time home buyers.
The rate we got was the most competitive i was able to find, BUT-Our loan specialist was constantly saying we were good, then a week later they'd say something else came up and we'd have to go back and show them in the info we already sent, or on publicly available information sites, where the info they wanted was already shown. Everyone on the team I was assigned to were all massively under skilled or over worked because I felt I wasn't cared for or valued at all the whole time. If it were something I had to do again, I would have requested a different loan officer to replace the one we originally were assigned because others I know said their experiencewas far better than mine.
Response from Veterans United
Hi Daniel, thank you for taking the time to speak with one of our client advocates about your experience. Providing clear and effective communication is a top priority. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. While we were thrilled to hear about the rate, it sounds like the communication could have been stronger and ultimately caused you to have a less than home buying process; this would never be our intent. Dave, the advocate you have spoken with, remains availble for any further questions or concerns.
Home buying is difficult, stressful, exhausting and sometimes defeating. Especially when it’s the first time. But with Veterans United they make all those things become minuet. They take care of their clients and ensure they are getting all of the assistance needed at all times. The app is also fantastic! Makes everything so smooth and easy to understand and navigate.
Excellent
Taylor Kelly was very good at getting us all of the necessary documents and updating our to do list quickly. She was a key factor in us getting a new home.
I absolutely loved working with you guys, I wil continue to use you for as long as I’m in the home buying market. Thank you all so very much for your dedication and hard work!
We had a couple last minute challenges, Laura and her team were able to make it happen. A special shout out to Mallory Fuller. Without her patience I may have just canceled the whole thing and looked for a different program.
From day 1 until closing date they commit to give us the best service, they keep us updated of all steps , they were flexible to pur schedules, definitely I'll go back with them to buy my second house
Very easy first home buying experience!
Wouldn't trust anyone else with my lending needs.
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Jeff and his team helped us navigate through the process with lots of compassion and understanding in order to help us understand the importance and challenges of the buying process..
Thank you very much..
Very informative. Gave us all the options through the whole process.
PCSing is a stressful time, but having a team of people helping finding the right home fpr my family and I, really made it so easy. I can't thank you all enough.
