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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

409,787

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 409,787 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

They helped us so much made so easy

headshot image of Reece Bader

Loan Officer: Reece Bader

NMLS# 1925945

5 out of 5 Stars
Would Recommend
headshot image of Toby Clifton

Loan Officer: Toby Clifton

NMLS# 1996257

5 out of 5 Stars
Would Recommend
headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

4.5 out of 5 Stars
Would Recommend
headshot image of Tanner Fennewald

Loan Officer: Tanner Fennewald

NMLS# 2252283

5 out of 5 Stars
Would Recommend
headshot image of Garet Barry

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
Would Recommend

We can't say enough about how "locked on" Harry and his team were during the process for us to purchase our dream home! While we dealt mostly with Harry specifically, it was evident that he had a team of professionals supporting his interactions with us - the entire experience went very smoothly for us and we were able to close very quickly. We can't imagine using another team to buy our dream home, especially during such historically unprecedented economic times! Truly a group of committed professionals!

headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
Would Recommend

They were so helpful in my first home buying process, they answered every question and concern I had. Very respectful and helpful!

headshot image of Michael Jones

Loan Officer: Michael Jones

NMLS# 1629215

4.5 out of 5 Stars
Would Recommend
headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

4 out of 5 Stars
Would Recommend
headshot image of Collin Ward

Loan Officer: Collin Ward

NMLS# 1520164

5 out of 5 Stars
Would Recommend
headshot image of Joshua Stockton

Loan Officer: Joshua Stockton

NMLS# 1737398

5 out of 5 Stars
Would Recommend

Anne and her team were amazing. It was not a simple loan. But anew jake and Jaclyn were outstanding!!

headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend

Top notch company and the tam I had was outstanding. The true meaning of customer service and loyalty.

headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend
headshot image of Kelly Stephens

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

I recently had the privilege of working with an extraordinary team at Veterans United, led by the dynamic trio of Harry, Kayle, and Chris. From the very beginning, their professionalism, dedication, and remarkable skills transformed what could have been a daunting loan process into a seamless and enjoyable journey.
Let's start with Harry, our loan officer, whose military background shone through in every aspect of his work. His discipline, precision, and unwavering commitment to excellence were evident in every interaction. Harry's military experience truly set him apart, as he approached each step of the loan process with meticulous attention to detail and a strategic mindset. He not only understood the complexities of the financial landscape but also possessed the unique ability to translate his military discipline into a financial context. This combination made him not just a loan officer, but a trusted ally who ensured I understood every facet of the loan, empowering me to make informed decisions.
Working alongside Harry was the exceptional loan coordinator, Kayle. Her impeccable organizational skills and proactive communication transformed what could have been a confusing process into a seamless journey. Kayle's dedication to keeping all parties informed, her lightning-fast responsiveness, and her ability to anticipate potential roadblocks were simply remarkable. She made me feel like I was her top priority, and her warm and friendly demeanor turned what could have been a stressful experience into a collaborative partnership.
Completing this extraordinary team was Chris, the loan specialist, whose expertise was nothing short of astounding. Chris's in-depth knowledge of financial intricacies left no question unanswered, and his ability to explain complex concepts in simple terms was truly commendable. It was evident that Chris was not just there to close a deal, but to ensure that I felt completely confident and comfortable throughout the entire process.
What truly set this team apart was their seamless collaboration. Harry's leadership, Kayle's coordination, and Chris's expertise blended together perfectly, creating an environment of trust, transparency, and genuine care.
In conclusion, my experience with Harry, Kayle, and Chris at Veterans United was nothing short of exceptional. Their individual talents, when combined, created a powerhouse of efficiency, knowledge, and warmth. Harry's military experience added a unique dimension of precision and dedication, while Kayle's organization and Chris's expertise made the loan process an absolute pleasure. If you're looking for a team that goes above and beyond to make your dreams a reality, look no further. I wholeheartedly give them my highest recommendation and five well-deserved stars!

headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

4.5 out of 5 Stars
Would Recommend

Our only issue came in the form of Mr. Pierson. Other than his form of unprofessional degradation, we had a smooth transition into our new home!
Thank you all so much for a terrific experience!!
P. S. Mr. Crayton was an amazing help and the original contact we had. We would not have gotten this far without his support and genuinely kind advice. I had been in contact with him a few months before we even started the process. A big shout out to him and his professional mentorship! 10/10 for Mr. Crayton Crawford!!!!

headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

As a Veteran we here the horror stories of Vets not being taken care of. United Veterans is not apart of those stories. My wife and I was instructed on how to cut our debt and payoff creditors to position ourselves for buying a home. This assistance helped us to see the things needed to have a healthy balance lifestyle.

headshot image of Brandon Worthington

Loan Officer: Brandon Worthington

NMLS# 1563972

3.5 out of 5 Stars
Would Recommend

The only issue I had was it was assumed I had BAH, which needed up not being a big deal for me because I already planned on possibly co-signing but for someone else it could be a problem

headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend
headshot image of Fahad Abdul

Loan Officer: Fahad Abdul

NMLS# 1752836

5 out of 5 Stars
Would Recommend
headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend
headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
Would Recommend
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend
headshot image of Jimmie Draper

Loan Officer: Jimmie Draper

NMLS# 1790144

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5 out of 5 Stars
Would Recommend

Amazing experience and would recommend to anyone.

headshot image of Tony Theberge

Loan Officer: Tony Theberge

NMLS# 1563980

5 out of 5 Stars
Would Recommend
headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

4 out of 5 Stars
Would Recommend
headshot image of Chase Lee

Loan Officer: Chase Lee

NMLS# 2135792

5 out of 5 Stars
Would Recommend
headshot image of Meghan Kopka

Senior Loan Officer: Meghan Kopka

NMLS# 845777

5 out of 5 Stars
Would Recommend
headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

The overall process/experience was stressful, just about anything and everything that could go wrong went wrong however, they were right there to explain everything to me and guide me through the process. I learned quite a bit. Everyone on the team at Veterans United was outstanding. Just a little advice to anyone out there especially first time homebuyers using a VA loan, do your research before jumping in. Learn everything you can about VA loans, closing costs out of pocket, make sure that you do your research and shop around for an inspector and a title company. Do your due diligence and read the reviews. also, make sure that if you want the process to be a little easier, have any debt, charge offs, collections, etc. paid off before going under contract. Other than that, Veterans United gets a huge thumbs up from me. I love my new home. 👍🏻😊

headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend
headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend

Great team, so glad I had this team to work with.

headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

More Reviews

See all 409,787 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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