Veterans United made the whole process very smooth and easy. The approval process was simple, and their interactive app kept everything organized with a clear checklist of what needed to be done. The staff were knowledgeable, professional, and always ready to help. Highly recommend Veterans United for a stress-free home-buying experience!
Very amazing people to work with, they are extremely helpful and patient. All in all I would definitely recommend them to others.
VU won our business after a competing offer, they understood how our BAH is valuable, and were trustworthy. Would highly recommend, it was a transparent, smooth process.
VU are an excellent group of professionals that know the nuances of the BA home loan process and for the second time they have successfully jellied my wife and I to purchase our second home we are grateful and blessed thank you
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Amazing as usual
The team made a complex process workable. Very much appreciated. I appreciate all the effort that everyone at Veterans United made for me to get into this home. It's a great house and I couldn't be happier.
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Knowledgeable, friendly, responsive and professional staff.
Everything worked so well and everyone was so accommodating and exceptional I love the Communication.
This whole ordeal have been great from the start and I can’t thank the team from Veteran United enough for doing what they do best, I got nothing but love for everyone.
Multiple agents, poor communication with client, get sent emails, then immediately get text messages or phone calls about this needs to get done... People work as well can't be hassled.
Response from Veterans United
Hi Brian,
I’m sorry to hear how frustrating the communication felt during your loan process. I can understand how receiving multiple calls and messages in quick succession would be stressful, especially when you’re balancing work and everything else life demands. That’s not the experience we want for our borrowers, and I appreciate you sharing how it came across from your side.
If you are willing, I’d really like for my team to review your experience to see where our process may have broken down and how we can improve. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’re happy to help however we can.
My whole team was amazing, Paul was the glue that held together my house deal and I'm super happy with my new home. It's a dream home.
