Yea very friendly and helping with every question and i had a lot of them . They got to know me as a person not just as a client
We are so grateful for our Veterans United Home Loans team. From start to finish, they made us feel supported, informed, and confident throughout the entire home-buying process. Their communication was excellent, and they always took the time to make sure we understood each step. Every team member was professional, kind, and genuinely cared about our success. We couldn't have asked for a better experience—thank you for helping make our dream of homeownership a reality!
Courteous and very helpful in every aspect of being helpful. Even though the process had some bumps they stuck with it til the end amazing team and service.
It was a long road but Jeremy got it done!
Alec and Kathleen were amazing!! They assisted with every question and provided an explanation for everything that was required.
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The entire process was smooth and efficient.
Rachel Gruber was outstanding throughout our entire home-buying process. As our Loan Officer, she did an incredible job coordinating everything and keeping us informed every step of the way. She was professional, responsive, knowledgeable, and always available to answer questions and ease any concerns we had. Buying a home can be stressful, but Rachel made the process smooth and straightforward. Her attention to detail and dedication to her clients truly set her apart. I highly recommend Rachel and the Veterans United team to anyone looking for a mortgage lender they can trust.
The online portal for Veterans United was clear and easily navigable. I appreciated the to do's and the checklists that made it easy to figure out our utilities and update our address.
On 5/28th my June payment was made and you took an additional $3000 on 6/1. I need that money put back into my account immediately.
Response from Veterans United
Hi Carl,
I'm sorry to hear about the concern with your recent payment activity. I understand how alarming and frustrating it can be when you see an unexpected withdrawal from your account, especially involving such a significant amount.
Because this involves account-specific information, I'd like the opportunity to have our team review the situation directly. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com so we can help connect you with the appropriate team to look into this as quickly as possible.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST. If you reach out outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Seamless process! I would highly recommend Veterans United to any Vet or anyone looking to buy a house! Awesome Team!9
Shane Ward made everything quick and easy on my part.
Very understanding, helpful, and professional.
As a USMC Veterans, I have been trying to purchase a home for a long time. No matter what I tried it seemed like there were too many doors getting closed on us. Veterans United has been totally the opposite of those other Veterans friendly groups. They guided me and gave me all the information I needed to qualify for a new home. From day one I was treated like a family member and was give the upmost attention. From the time I was introduced to a local realtor to the day we were given the keys, my family and I were taken care of.
I am a founder of a local Veterans group in our community and currently serving as its President. I have informed those who are still renting or thinking about purchasing a home to contact Veterans United first. They have been a blessing to my family and want to make sure their family is taken care of too.
The team of Nina Chapin guided me through this extremely stressful home-buying process from start to finish. Also their diligent "behind the scenes" efforts completed the closing in a timely manner despite a variety of financial & administrative challenges that put the closing's date & time in jeopardy.
Great team to work with. Kept me updated through out the process and was always available to answer questions, Satey and Adrienne are a great team and highly recommended.
