The one area that needs correction is your software vendor, Plaid Systems. I could not get their software to connect both of my financial institutions: Chase Bank and MSUFCU I suspect there could be other banks and credit unions that are also a problem. You might want to develop your own software if other vendors don't offer similar products. To her credit, Dena came up with a work-around to get the needed results.Thanks to the Veterans United Team...you got the job done.
Samantha Walker saved our deal, walked the realtor through making the right offer, and we got the perfect house. Having said that, cleared to close doesn’t mean you’re actually going to close. It means that you’re going to resubmit documents you submitted weeks ago and get new ones too as you scramble, sit in the title office for a few hours, and pray HARD it can happen today.
Response from Veterans United
Nicki, it is important to us that we work hard to provide excellent service, and love to see that is just what you had with your loan officer. We also realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Please reach out to us if you would like to discuss your experience further.
I would highly recommend the Veterans United team above any other competitor.
Kelly was excellent to work with. She was patient and responsive through a unique and challenging scenario and is a true professional. She’s an asset to your team!
The professionalism of the team assigned to me was unmatched. Nolan and the team truly made the enormous task that is home buying not only easy, but exciting in a way that doesn’t get old after the 10th house you have visited. They consistently checked on me, but never made me feel overwhelmed; and were thorough with their explanations and paperwork. Never once did I feel alone during the entire process, and every conversation with team reassured me that they were looking out for my best interest. I know it sounds strange coming from a business, but I never felt rushed to get a deal done. Lastly, my realtor Jon was an absolute legend. I am seriously surprised that any of there competitors are still in business after experiencing the quality of service I was provided. I wouldn’t normally write a review like this, but I am genuinely appreciative of the work that you guys do. Thank you!
My brother is also a veteran. He suggested that we use Veterans United. He was absolutely right. I have no doubt that I will be using their services in the future. I would wholeheartedly recommend them to any fellow vets looking to finance their home purchase.
What a wonderful experience that I was not expecting with buying a home. The whole team was fabulous.
Everything was awesome! Service l, response times, respectfulness, and flexibility. I will say near closing there was some difficulty with the fact it is a mobile home, but the team made sure we had everything so we could close on time
If you're a vet and you want the respect you deserve, the attention to detail, and a team that gives you their all, give the green light to the Veterans United Home Loans, they will get the job done!
Semper Fi !
Veterans United Home Loans is wonderful and I will definitely recommend them.
THIS WHOLE TEAM was amazing and will recommend them all! Thank you for everything
Response from Veterans United
Thank you for taking the time complete your survey. We are always looking for new ways to improve our service. Based on your overall rating, please let us know if anything could have been handled better for you. If willing and able, please do connect with out Client Advocate team. We will use your comments to further our ability to help every customer get to the closing table as quickly as possible.
I really asked around when we first started working with VU. It was going so smoothly and so efficiently that I thought they were a scam. We were terrified about the home buying experience, especially in such a time crunch (literally a month before we would have to sign a new lease at the apartment we were at). But it wasn’t so bad, and they were always there to answer questions or concerns. We will be thankful forever! Especially Nikki, Brittany, and Marissa!
After a little over 3 years of looking for the right house and right loan, Veterans United came through for me just when I needed them. My loan officer did everything he could to ensure everything went smoothly during the loan process all the way through the closing. I highly recommend them, thanks again Rob hegstrom ( loan officer) for all you did.
