Veterans United Team kept the lines of communication open throughout the loan process and answered all our questions.
I would like to take a moment to express my deepest gratitude for the remarkable journey you all guided me through as I purchased my dream home. Your collective dedication, expertise, and unwavering support have left an indelible mark on this new chapter of my life.Whitney, your role as my loan officer exceeded all expectations. Your exceptional ability to navigate the complex world of financing made the process seamless and stress-free. Your patience in answering my myriad of questions and your commitment to securing the best possible terms showcased your dedication to your craft. I am genuinely grateful for your perseverance and the late hours you invested to ensure my financial comfort.Deborah, your guidance as my real estate agent was nothing short of extraordinary. Your unparalleled knowledge of the market, keen eye for detail, and understanding of my preferences ensured that I found a home that felt like it was tailored just for me. Your tireless efforts in negotiating on my behalf and your passion for helping me find the perfect fit were truly inspiring. I am beyond thankful for your exceptional work.Logan, your role as my home-buying concierge was the icing on the cake. Your ability to streamline the entire process and provide a personalized touch made me feel like a valued client from day one. Your unwavering commitment to smoothing out any bumps along the way and your dedication to ensuring a seamless transition into my new home left me in awe. I am genuinely appreciative of your commitment to making this experience unforgettable.Michael, what truly sets you apart is the way you approached your role not just as a transaction, but as a relationship. Your willingness to go above and beyond, your genuine concern for my comfort and understanding, and your patience in addressing my questions demonstrated a level of care that is truly rare to find. Your consistent reassurance and positivity turned what could have been an overwhelming process into an enlightening and empowering journey. Please know that you are more than a loan coordinator - you are a beacon of excellence and a symbol of the difference that a dedicated individual can make.Collectively, your synergy and collaboration as a team at Veterans United have made my home-buying journey one that I will forever cherish. Your professionalism, empathy, and genuine care for my needs have set a standard that others can only aspire to achieve. The memories of this journey will forever be etched in my heart, and it's all thanks to your extraordinary efforts.In light of this, please accept my heartfelt appreciation for everything you've done. I hope my words convey even a fraction of the gratitude I feel. Thank you all so much!10/10
The entire team was amazing. I appreciate everyone's hard work to get my family into a new home. We literally could not have done it without the team we had. Molly and Nathan on my loan team were rock stars. They kept me in the loop and let me know what they needed quickly. Emily our Concierge was so sweet and helped point us in the right direction for many things. I know there is a whole slew of people behind the scenes to get us to closing and to all of them, thank you. I cannot recommend Veterans United enough. I felt like the entire team was in my corner and completely focused on our home goals throughout the process. I will never use anyone else.
Thank you guys for everything. I didn't think buying a home would be a pleasurable experience but it was actually pretty easy and fun. Also thank you guys for the personalized gifts! They were great.
Veteran's Home United made what I expected to be a very long and stressful process into something that was easy and quick. This was my first home purchase and I was blown away with how friendly and helpful everyone was and how easy they made the process. I couldn't imagine buying a home without them. I can't wait to do it again!
Veterans United for your Home buying experience is definitely the only way to go. 💯
Cierra was amazing and easy to work with, the team as a whole was nothing short of amazing.
You guys had your MLS system hacked causing you to miss the closing date and neglected to tell me until the day before close, a full week after you found out. You misplaced paperwork and generally seemed kind of incompetent. I also feel like your fees are ridiculously high. I was stressed out constantly by crap on YOUR END going wrong and it made the whole experience suck, do better.
Response from Veterans United
Hi Mikel, we certainly do like to hear that you were stressed during your process. While we work with with RLC on your VA appraisals, we do not have an internal MLS system. The NEAMLS is the primary source of sales data for county you were purchasing and that is what was "hacked" causing the delay. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. We charge a one percent origination fee and while we do not directly control the majority of these costs like taxes and insurance, we do appreciate your calling attention to this aspect and we value your feedback. Or client advocate team remains available to discuss your concerns and will review options to resolve them as we are able.
Wow!!!!
where I do really begin, from day (1) of reaching out to Veterans United, it has been a dream fulfilled, The Team of Wendy, Julie, Gloria, and Laura are Top Notch 5 STAR!!!
They work with me nonstop throughout the entire process, every concern I had became theirs to address. Each time I called or emailed them, they responded in rapid fashion! I was put at ease, even when it seemed like things were getting stressful, they reassured me that the process was on the right track to getting an approval. It has been my dream since childhood, to own a home and thanks to Veterans United, on August 29, 2023, that dream became a Reality!
I am forever grateful for all that was done to help me and my family. I am now a HOMEOWNER!!
I can't express enough appreciation to Veterans United Home Loans! They provided me with the utmost professional care from start to finish and I am more than grateful to have them in my corner!
Loved working with the team they were very helpful and answered any questions my wife or I had. With us being first time buyers I was very adamant on being in the “know” so to have them answer all the questions I had was awesome.
Wish there was availability and customer service on the weekends.
Veterans United gave me this amazing opportunity and I capitalised. The whole process was so smooth and perfect. With everyone’s team work and God working In the midst I am one happy customer. Thank you Jesus for having his hand on everything and thank you everyone for making it work.
I am very satisfied with Karol and how quick she was any time we had concerns. First time buyers with a lot of stress but, Karol and her team made this process smooth.
Second time using Veterans United and I am very happy with both. Nick Intreri was my first loan officer and was my introduction to the whole home buying experience and answered every question I had along the way which is why I feel like I didn't need to haggle Stephanie as much. I felt very comfortable with both teams top to bottom, and having my first purchasing real estate agent also be that same selling agent 3 years later was great. Paul White of Keller Williams is an all-star and I hope you continue to use him as the agent for the South Shore of Boston, MA area.
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Kenny Scheer, and Greg Eliot made everything very simple, and easy to understand. There were awesome to work with
Please note to customers buying in rural areas that their bank may note have a branch there and communicate to title company to have down payment numbers early to accommodate buyers cash to close (wire or check). I had to drive from Maine to Connecticut to go to a Wells Fargo branch to wire the day after closing.
Veterans United has helped our family several times with purchasing homes that we love. They made the process very easy, fun and gave us peace of mind each and every time knowing that we are a priority for VU. Thank you VU team!
