Every interaction with Britt, Nicole, and Alisca was professional and personable. They made us feel confident on our home buying journey. If we ever decide to make another purchase, we will beyond a doubt work with them again!
Derek made the whole process an excellent experience! Very friendly and knowledgeable. Outstanding job! Casie was always friendly and nice! We didn’t present her with a challenge, but I’m sure if we did, she would have been right there! Awesome job everyone!
Now please don’t sell our loan to PNC bank. We had a TERRIBLE experience with them with our last home…
Cheers, Gary
Few times i messaged or called no response back or took awhile if i had to do all over again probably not
Everything was easy to figure out. So many people were available to help at all times. They always replied quickly and were extremely knowledgeable. We've used them three times and will use them again in the future!
Overall the Veterans United home loans team was amazing. They even worked with us until our credit score was to standard. Even through the unforseen issues they were available to communicate and solve our issues quickly and efficiently. I would definitely recommend them especially Whitney and her team to any Veteran looking to purchase thier forever home.
When documents were requested of me I got them to you instantly. When I had questions, I never really felt assured in the answers you gave. Responses didn't come very quick, and always came from someone low on the totem pole who didn't have the answers. When you requested documents from the sellers and their lawyers you got them, then decided you didn't like the wording or whatever... I'd love to know who the underwriter is and what their job even is... Must be nice to sit around and play god with peoples homes and lives. Probably voted for Sleepy Joe. In the future I'll be going with any one of the hundreds of other VA home loan lenders and I'll be sure to let everyone else know it too. I had to go over my documents more than they probably did to make sure no mistakes were made. You'd think maybe your customer service could step it up since the market is crap, I guess I figured wrong. You're lucky I'm writing this and not my wife.
Response from Veterans United
Wayland,
We’re here to help if you or your wife have any other concerns or unanswered questions. I’m very sorry for the struggles with communication and underwriting all the way to the finish line. I hear your frustration and do understand how cumbersome and redundant they oftentimes seem.
We’ll listen and talk you through it. Reach out anytime you need us. We’re always in your corner.
Very best,
Kendra, Client Relations
Veterans United held true to their name and I really feel like they had my best interest in mind every step of the way. This has been been a nightmare but veterans United made it seem like a dream. Now we can sleep. Thank you so much.
I would strongly encourage other people to use Veterans United from start to finish the loan process was like a well oiled machine. Everyone worked together as a team to make it an easy process. Again a big shout out to Whitlee and Melissa.
Thank you!!! I will use you again.
Kollin King is the reason this team got such a high rating. There were a few moments of miscommunication and disorganization between team members but any time a mistake was made Kollin tried his best to make it right or make it up in the end.
Phenomenal experience with everyone I encountered. The customer service blew my expectations out of the water.
I give them 5 gold star stickers, a smiley face and 83 thumbs up.
Mike has always been amazing, very thorough and I would recommend him to anyone because him and his team are so great! I have both bought my first home and refinanced the same house later through Mike and his team. For the refinance I worked mostly with Jessica Erb and she was very patient with me and any delays I had, she explained everything, sometimes twice, to ensure I understood what was going on, and I never felt alone or unheard during the entire process. I would recommend this team a million times over!
Outstanding job of getting me through the process Thomas in underwriting, fantastic communication, great personality always on top of everything. Tyler did a great job of keeping me up-to-date on what was going on and answering many many questions that I had ,fantastic company. I would highly recommend them. When my credit score was a few points to low that department gave me guidance to fix the issues. I know I’m leaving so many people out who helped me thru the process! But a huge thank you to you all. My dream of home ownership after 20 plus years has come true because of this company and its many workers! Great job and thank you from the bottom of my heart!!
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Great Job Hunter, Sam, DeeDee and the rest of the team. Although we were met with friction you all went above and beyond! Thanks again!
