We’ve been searching for a home for about 4 years and Carl Thomas from Veterans United has been such a blessing this last year working with us. Carl and his team worked hard to get us approved for a loan and I will be forever grateful. Thank you Veterans United, Carl Thomas, and his team!
Veterans United made the whole process very smooth and easy. The approval process was simple, and their interactive app kept everything organized with a clear checklist of what needed to be done. The staff were knowledgeable, professional, and always ready to help. Highly recommend Veterans United for a stress-free home-buying experience!
Very amazing people to work with, they are extremely helpful and patient. All in all I would definitely recommend them to others.
VU are an excellent group of professionals that know the nuances of the BA home loan process and for the second time they have successfully jellied my wife and I to purchase our second home we are grateful and blessed thank you
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Amazing as usual
Nick Holman and his team and Veterans United Home Loans made the process of buying a home easy. From the communication to the technology and online process. Honestly, it was one of the easiest house closing processes from a loan company that I have ever been through. I know it takes a team, but between Nick and Rebecca Flower, they are outstanding. Thank you all, for a great experience. Dave and Karen Wittman
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I’d like to thank Veterans United, especially Justin Wilson our loan officer for making it easy and possible for us to secure a house that we really liked in New Mexico.
Knowledgeable, friendly, responsive and professional staff.
This whole ordeal have been great from the start and I can’t thank the team from Veteran United enough for doing what they do best, I got nothing but love for everyone.
Multiple agents, poor communication with client, get sent emails, then immediately get text messages or phone calls about this needs to get done... People work as well can't be hassled.
Response from Veterans United
Hi Brian,
I’m sorry to hear how frustrating the communication felt during your loan process. I can understand how receiving multiple calls and messages in quick succession would be stressful, especially when you’re balancing work and everything else life demands. That’s not the experience we want for our borrowers, and I appreciate you sharing how it came across from your side.
If you are willing, I’d really like for my team to review your experience to see where our process may have broken down and how we can improve. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’re happy to help however we can.
