The Team at Veterans United made the whole home buying process a joy. Haley and Jack reached out every step of the way and answered all my first time home buyer questions immediately.
My name is Daniel Monyaki and I'm banking with Bank of America. Firstly I approach my bank for mortgage but their interest is way too high! Then I approached Veteran United. Their interest is so much affordable and convenient. They are very understanding people. I am urging all middle class families to look no further, Veteran United is here to provide you with your desired home.
Thank you so much Veteran United I'm a home owner today and it's all because of you! 🥰
Andy, Bailey & Jason were absolutely outstanding to work with. Constant checking in and updates made this an extremely easy process. I simply couldn't be happier with the experience.
Homeownership is getting harder and harder for people my age and younger. Veterans United did something I didn't think was possible.
Thank you Veterans United. The team I had are the best in the business. Tim our financial advisor thank you for helping us get our finances together., Matt for being such a positive figure helping us get closing on track, Misty, for all the help with connecting us with the best agent and for all the restaurant tips.
We love the Italian place Misty recommended,
and finally Jeff the best fit for us and the greatest agent. Veterans United thank you.
Christian Baker, and Jake Walker, did a fantastic job of walking me through the process. We didn't use a Realtor, and they were helpful and patient with everything.
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It was amazing! Everyone was extremely helpful and knowledgeable! This was our first time buying a home and I would do it again in a heartbeat with this team!
Everything was painless and fast. Approval to closing was about 30 days. Everyone was amazing and on top of everything. Hopefully I never move again, but if I do I will use Veteran’s United again.
Trust the process. It may seem a bit overwhelming but it is very much worth it.
Great service and exceptional customer service! Aaron Brooks was an amazing loan officer! His expertise and professionalism were top notch. Many thanks to Veterans United for hiring such a wonderful team with excellent customer service. He made this process easy!
Nichole and Levi were extremely courteous and professional highly recommended working with them for home loan needs
I would say the loan officers i initially worked with was a very nice person and helped in many ways; however, after that the loan team was all over the place. The closure report was confusing with all the fees, and not to mention the last minute before signing the closing documents, "oh, we forgot, you need to pay for flood insurance before closing"..even though I'm on a 3rd floor condo??? I felt like i was playing "find the peanut under the shell" game because each day was a new find or adventure..I felt like i was being scammed.
Response from Veterans United
Hi Steve,
I’m glad your initial loan officer was helpful, but I’m sorry that confidence didn’t carry through the rest of your experience. Unexpected costs and learning about the flood insurance requirement right before signing would understandably add to the frustration, especially when you already felt like new information was coming up throughout the process.
It’s concerning to hear that the experience ultimately left you questioning whether you could trust the process. I’d like the opportunity to take a closer look at what happened and how the costs and requirements were communicated. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
They made my first time home buying experience pain free. They helped with any questions I had along the way and explained things I did not know. 10/10 you recommend them to anyone.
We were afraid to get a veterans home loan because of everything we heard. We are very happy we decided to find out for ourselves. They do make the process as painless as possible, there are not as many restrictions as we thought, they just want to make sure your home is safe for you and your family. We feel extremely lucky to have found them, with their help our 13 year dream is finally coming true. Veterans United went above and beyond for us in securing our 1st Home. We are so happy to move from Maine to this beautiful house in Southern Virginia. Veterans United made our dream a reality.
Thank you Zach and team! I truly appreciate everything have done for my family and I. When we do more house shopping in the future we will definitely reach out again for our next move.
