Veterans United made the whole loan process a breeze. I was kept informed all throughout the process. The online portal made it easy to submit documents and complete necessary steps. Thank you VU! From offer to close, VU team Josh Jennet, was on deck and ready to help. The whole team made the experience painless and with the online status and to-do lists made it effortless. Past home buying experience can't compare. All my questions were answered when I needed them answered. Thank you, thank you, thank you Veterans United for making my condo ownership dream come true for this female Navy veteran.
Miguel and Keagan we’re excellent. They followed up on all matters and responded promptly. When they needed to research an answer, they did their due diligence in getting the information that was required and providing it back to us. We had a great experience.
Do not respond quickly and will have to push your closing date multiple times due to poor communication and lack of attention to detail.
Response from Veterans United
Hi Klare,
I'm sorry to hear your experience was frustrating. Delays and poor communication can make an already stressful process even more difficult. I'd appreciate the opportunity to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
While the people I interacted with regularly, like Paul Farnam and others, were very helpful, kind, and professional, the process and underwriting were exceedingly cumbersome and incredibly difficult to navigate. I would even characterize it as almost punitive. I imagine that if we had not had a large down payment (around 50% of the house's value), we would not have been able to secure the loan due to the underwriter. I have a hard time believing that anyone using Veterans United without extraordinary resources can get a house in this market. In fact, almost everyone we talked to who either used Veterans United or works with them via title companies, escrow, etc., counts Veterans United as one of the worst companies to work with. While I am glad the loan came through in the end, it was with considerable stress and redundant paperwork (we submitted the same material several times across multiple documents, making me wonder if the underwriter was actually just AI), which made me regret not looking for another lender. I was told that we were all good up until the last two weeks, but then all of a sudden there were tons of problems that could have been solved months earlier and wouldn't have caused so much difficulty. I want to re-emphasize: Paul was great; but the process was so terrible at the end that I have no wonder left in my mind as to why so many in my generation (millennials) cannot buy a home and get ahead. The process of homeownership is actively killing upward mobility for the exact population VU aims to help.
Response from Veterans United
Hi Paul,
Thank you for taking the time to share such thoughtful feedback. I'm glad to hear your loan officer, Paul, made a positive impression and provided the kind, professional support you deserved throughout your homebuying journey.
I'm sorry the underwriting process felt so overwhelming and stressful. I understand how discouraging it is to feel like you're repeatedly providing the same information, especially after believing everything was on track. That's not the experience we want anyone to have, and I appreciate you sharing how it affected you.
Your perspective on the challenges of today's homebuying process is valuable, and I'd like the opportunity to learn more about your experience. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Thank you again for your honest feedback, and congratulations on your new home. I hope we have the opportunity to speak with you.
Sincerely,
Claire S., Client Relations Manager
Ben and his team were great to work with. Gave me answers to all my questions and helped me get through the process smoothly.
Buying a home was a smoother process than we thought, all thanks to the hard work from VU! Thanks Chance & Team, y’all rocked! If you’re going VA then the only choice is VU.
We really appreciate everyone who made this happen. The team was wonderful and made this happen! We went from homeless to homeowners in 9 months. Everyone was so wonderful, thorough, and on top of things which made it a very smooth process. We’d give 100 stars if we could!
James Walrod did an amazing job getting me and my family into our home. They were truly there for us with any questions we had and are still there for us today even after the purchase. I consider. James a friend now who I could reach out to. I thank him and his team from the bottom of my heart.
Buying a home can be very stressful, however, not with Veterans United. From the moment I reached out it felt like I was chatting with friends. Absolutely no pressure about anything and always making sure any question was promptly answered. If you have everything in order and respond quickly to their to do list you will be closing in no time.
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I was overwhelmed with all of the steps that were needed but the team came through for me, I have absolutely nothing negative to say about any step they were diligent and very professional and got me to the finish line.
Very prompt and professional service.
Andy was exceptional and professional.
My whole team was awesome. Very knowledgeable, informative and helpful.
Mike, Shane and Neisha were very professional, resilient, proactive and reliable. I would gladly recommend their services to my fellow Marines and Shipmates in the future. Thank you again for your support. I want to give the Veterans United team a show out for all of the heavy lifting and resilience they exhibited getting me and my family into our new home. Mike and his great team…Neisha and Shane were fantastic, as well as the concierge folks. This was a great way to conclude over 41 years in our beloved Marine Corps. God bless and Semper Fi Merry Christmas! Dwayne and Verona Whiteside
Streamlined, seamless experience working with Paul
Reece Bader and Abbey Wandel were fantastic! They were so easy to work with. Any question I had they answered it immediately. In a process like home buying that goes a long way!!!! I would definitely use Veterans United in the future!
