Ryan was especially helpful and always responsive to any questions we had. When we had any issues, he was always available to support us and made the process easy from beginning to close.
Very easy to work with. They kept the process streamlined and easy to follow to a quick easy close for our new home. I highly recommend them.
Thank you so much TEAM for all your help in making our dream home happen!!! So thankful that we decided to seek assistance regarding our home loan with Veterans United and spoke with Ryan Clearwater, (so proud to say) our loan officer, who provided us all the information and assistance we needed; as well as with Laura Fry for continually updating us with the process of our home buying adventures and experiences. More power to you all and best wishes. Take care. ~ Romano and Cora ~
Nick Kundurt is extremely helpful and on point. Communication, honesty, and truly great to work with. No gimmicks, just pure truth to better serve you. Him and his team are great at what they do. I have my forever home because of them. Again, THANK YOU
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Stephan and his team did a great job. This is our 2nd home we have bought with VU and would use for our next as well!
Veterans United was great! My team was there to help me through the whole process. They made it easy & as stress free as possible! Thank you for all your help to purchase my new home. Highly recommended!!
We finally have our dream cabin thanks to Veteran’s United! It was great working with the entire team at Veteran's United! They kept us informed every step of the way along the process of buying our home, and made it so easy to close on time. I highly recommend Veteran's United for any veteran looking to purchase a home with the VA loan benefit!
Everybody I worked with was top notch helped me with any problems I had. Cheerfull and helpful, very capable. I will use them anytime and recommend them to everyone.Big thanks to all of the staff with my mortgage. everything was flawless.
We closed easily, with no stress, on our dream home! Our Veterans United Loan Officer, Matt Landis is the best!!!
I am happy with the terms and never imagined things would go so smoothly.
I am totally happy we chose Veterans United.
Way smoother and less stressful than I expected. I just answered all their questions, turned in my paperwork, and before I knew it, I was moving into my house. I still cant believe how easy it was. I will recommend this to all veterans.
I had no information no numbers no clue what was going on and what dayUltimately did not have enough money off the numbers that I was given the team from Veterans UnitedAlthough I own the property now, I still am confused about every single portionMy insurance was not paid. It was canceled because they did not issue a check in time.
The purchase for the house was made before I was made aware
The cash for closing was incorrect entireThe agency they used for assessment was a particularly expensiveThe entire process was unclear the team seemingly through random numbers and paperwork, and I have to do everything the entire process myself or at least step in to make sure that everything was correct
This was my first home purchase, and while the journey came with its fair share of challenges, I couldn’t have asked for a better team to guide me through it. Every step of the way, they were knowledgeable, responsive, and incredibly supportive. No matter the obstacle, they worked diligently to ensure everything stayed on track and that I was able to close as smoothly and efficiently as possible. I truly appreciate the dedication of Rob Weigand, Aaron Bowen, Miles Cheatum, Nico Codemo, and the entire team. I highly recommend them to anyone!!
The service I received was above and beyond what I was honestly expecting. Every step explained over the phone and in writing.I am proud to have contacted the entire team with outstanding results!!
We actually had gone to another loan servicer prior to using VU and we didn't have a good experience. We tried VU based on recommendations from family who have used them previously and praised their experience there. From start to finish everyone was very professional, quick to answer our questions thoroughly, and even got us a housewarming gift. Trevor and Jennifer were both so great and we will let everyone we know who is going through a house-buying process, go through them for a stress-free experience! Thank you so much again Trevor and Jennifer for everything!!!
The reps over promised and under delivered. I was charged fees for a concierge that did much of nothing. Also, the entire purchase as a FIRST TIME HOMEBUYER AND A DISABLED VETERAN was stressful and frustrating. I’m stuck with a home that should’ve been listed as ‘AS IS”. Highly disappointed. It’s been a month and I still can’t move in.
Response from Veterans United
Hi Robert,
I’m really sorry to hear how frustrating and overwhelming this has been for you. Buying your first home should feel exciting, and I can only imagine how discouraging it must be to feel like expectations were not met, especially as a disabled Veteran who trusted us to guide you through the process.
Hearing that you feel services were overpromised and underdelivered, including the concierge support, is concerning. You should always feel clear on what you’re receiving and why you’re being charged for it. I also understand how upsetting it must be to be dealing with home condition issues that are preventing you from moving in. While the VA appraisal focuses on determining value and meeting basic property requirements, it does not replace a full home inspection, and I’m sorry if any part of that process felt unclear or unsupported.
I would truly like the opportunity to review your experience and better understand what happened from start to finish. When you’re ready, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available 9 a.m. to 5 p.m. CST, Monday through Friday, and we respond the next business day to messages received after hours.
Sincerely,
Claire S., Client Relations Manager
