My wife and I are first time home buyers, and the Veterans United team made the process much simpler for us. I can't recommend their service enough. Thanks again Veterans United team!
Shawn did great! Highly communicative, perfect attention to detail every step of the way!
Our Veterans United team was excellent. They kept us up to date every step of the way. When things got too difficult for us to handle on our own, our coordinator, Ashley R., went out of her way to coordinate between our financial planner, insurance agent, and closing lawyer. Our loan officer, Billy C., and the rest of the team were there to answer our numerous questions. Thank you all for making this process a bit more palatable! Definitely five star service.
Chris B is awesome
Veterans United made the whole loan process a breeze. I was kept informed all throughout the process. The online portal made it easy to submit documents and complete necessary steps. Thank you VU! From offer to close, VU team Josh Jennet, was on deck and ready to help. The whole team made the experience painless and with the online status and to-do lists made it effortless. Past home buying experience can't compare. All my questions were answered when I needed them answered. Thank you, thank you, thank you Veterans United for making my condo ownership dream come true for this female Navy veteran.
Great job too all, thank you
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Everyone here went above and beyond. Thank you all so much.
Jessica Galvan / Joseph Onello was supportive from the beginning to the end of the process! They really made everything transparent, and would greatly recommend them as a team to others!
The whole experience of buying a house was a complete pleasure and couldn't have gone more smoothly. Dan and the entire team were there for us every step of the way and I'm proud and happy to say, thank you for an excellent job done flawlessly with the spotlight on the veteran, throughout.
Mckensie did a great job and was very helpful!
Buying a home was a smoother process than we thought, all thanks to the hard work from VU! Thanks Chance & Team, y’all rocked! If you’re going VA then the only choice is VU.
Thank you to the entire team at Veterans United. The process was smooth and straight-forward.
The team was great! The only complaint is I did not receive my final numbers until the late afternoon the day before closing. That created an issue with wiring the funds which evolved into a bigger issue involving the seller and the closing on his new property.Other than that, Ryan was great along with the team. I would use him again.
This was the best place team for me to finally get my home. I am extremely greatful for the support and guidance from Ryan Sherman and Hope Smith. They were patient with me and were always available to answer my questions, even after work hours and weekends. I did not have to wait long for a response, and that helped give me the confidence to finally close the deal. This was my third year trying and I was happy to finally get to the finish line, and right before the 4th of July. Hawu' (Thank you)
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Our experience with Veterans United was exceptional from start to finish. David Christensen, Rhiannon, and the entire loan team were professional, knowledgeable, and always available to answer our questions throughout the home buying process.As first-time homebuyers using a VA loan, we weren’t sure what to expect, but they made every step easy to understand and kept us informed the entire way. Even when we had our first contract fall through, they stayed with us, supported us, and helped us move forward until we found the right home.Thanks to their hard work, we were able to close on our first home, and we couldn’t be more grateful. If you’re a veteran looking to buy a home, I highly recommend Veterans United and this amazing team. They truly care about the people they serve and go above and beyond to make the dream of homeownership a reality.Thank you again, David, Rhiannon, and everyone at Veterans United, for helping us achieve such an important milestone!
They were very knowledgeable. It was a smooth process.
Mike, Shane and Neisha were very professional, resilient, proactive and reliable. I would gladly recommend their services to my fellow Marines and Shipmates in the future. Thank you again for your support. I want to give the Veterans United team a show out for all of the heavy lifting and resilience they exhibited getting me and my family into our new home. Mike and his great team…Neisha and Shane were fantastic, as well as the concierge folks. This was a great way to conclude over 41 years in our beloved Marine Corps. God bless and Semper Fi Merry Christmas! Dwayne and Verona Whiteside
William was the only bright spot about the process. Amber Jobs and the lady that did the underwriting are absolutely horrible and should no longer be employed. I almost walked away from the process after the second time talking with amber. William reached out and smoother things over.
Also, this is America why do i need to justify moving. The whole process this time as an already customer was tedious and unnecessary. Your underwriting made equifax call Veterans United to make sure I was current. It's your own damn company. Who does that.
I used to recommend you, never again.
Response from Veterans United
Hi Brian,
Thank you for taking the time to share your experience. I'm sorry the loan process was so frustrating, especially as a returning customer. I understand how disappointing it is when the process feels more difficult than expected.
I'm glad William was able to step in and help improve your experience, but I'm sorry we fell short in other areas. I also understand your concerns about the underwriting process and the communication you received along the way. Your feedback is important, and I'd appreciate the opportunity to learn more about what happened.
If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Jon and his team have just been incredibly helpful and made this process one of the easiest I’ve been through.
