Really impressed with the professionalism and timeliness of our service with Veterans United.
VA United was very helpful and patient with me especially being a first time home buyer and a vet.
I am very pleased with the service I received from Veterans United. The process was very easy and my team was awesome and very helpful. Thanks, team for the easy process.
Everyone was so helpful and very patient with me with all my questions and very kind.
All I can say is I’m glad it’s over very disappointed would not have even chose this group if I knew it wasn’t affiliated with the veterans . The checklist should be provided at the beginning to
Give an idea of what’s needed documentation should
He received faster and tracking to prevent repetitive request to many hands one person should be assigned for communicating and not Abby she is rude
Response from Veterans United
I'm sorry you walked away from your homebuying experience feeling disappointed, Anita. I understand how frustrating it can be when you're unsure what documentation will be needed, receive repeated requests, or feel like you're communicating with too many different people throughout the process.
I also take your concerns about how you were treated seriously. I'd appreciate the opportunity to learn more about your experience and make sure your feedback is heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Jon and his team are amazing, I went through them during my first purchase, and I went through them again with my refinance. There communication and prompt responses to all of my questions and steps were phenomenal. I would highly recommend them for all home purchases. The entire process I felt covered and protected with them. Flat out amazing.
Jeff Magsamen is a true professional.
He formulated a plan, put into action, and executed.
Loan closed on target as promised.
Jeff and Linsey are solid contributions to Veterans United.
I've written two reviews in the past 12 years, this is the second one.
They deserve a BONUS!
Mahalo
The professionalism and communication of the team along with the efficient systems and processes in place made my VA home loan experience seamless. I personally like to move fast on my taskers, and the entire team kept up the pace with me. I will definitely be using this service as I continue to acquire more assets.
Thank you Veterans United. The team I had are the best in the business. Tim our financial advisor thank you for helping us get our finances together., Matt for being such a positive figure helping us get closing on track, Misty, for all the help with connecting us with the best agent and for all the restaurant tips.
We love the Italian place Misty recommended,
and finally Jeff the best fit for us and the greatest agent. Veterans United thank you.
Jake is the best!! I won’t buy another home unless Jake is involved! My family and I will never forget all his hard work.
I can honestly say this experience was made PERFECT. I was very amazed at how easily things were made by the great efforts of the assistance I received from Cody and Amanda. I thank you both with everything in me. I am truly Blessed to have been helped by such Amazing people.
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Very easy and painless. Everyone had amazing communication and very professional!
Great service and exceptional customer service! Aaron Brooks was an amazing loan officer! His expertise and professionalism were top notch. Many thanks to Veterans United for hiring such a wonderful team with excellent customer service. He made this process easy!
I really love the way Dane and his team are so responsive. My wife and I felt like we had an open line of communication regarding our needs, hopes, and desires for our home. They did all the rest. Thank you Veterans United.
