Rachel and her team made the process simple and manageable. My questions were answered quickly and her solutions were understandable and simple.
The overall process was more tedious than other VA lenders and the appraiser’s they use do not do their jobs. A $700 appraisal still had the VA buyer have to go out and take pictures of smoke alarms.
Response from Veterans United
Hey Marlon,
I’m sorry to hear the process felt more tedious than expected and that the appraisal added extra frustration. VA appraisers are independent and sometimes need additional proof, like photos of smoke alarms, to meet the VA’s requirements. I know that doesn’t make the situation any less frustrating, and I appreciate you sharing this feedback so we can keep improving.
If you’d like to talk more about your experience, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
This was a great experience. I did not expect a lender to put my families interests first but they did through every step of the process. Thank you Veterans United. Thank you for making our dream come true! My family and I love our new home and this wouldn't have been possible without help from the team at VU.
Ready to see for yourself?
Experience first-hand why 353,356 homeowners give us a perfect score!
Top notch throughout the process. The team went above and beyond my expectations.
Veterans United, definitely made my lifetime dream come true. My team worked tirelessly to get me approved for a mortgage to buy my dream home. No more throwing money away on rent. LOVE VETERANS UNITED.
Absolutely wonderful team to work with!!! 10/10!
From the first phone call to closing this has been one of the smoothest things I have ever done.
Ready to see for yourself?
Experience first-hand why 353,356 homeowners give us a perfect score!
Bobby, Ashley and his team were always available and always to help no matter what came up and believe me, there was a lot that did. There are extremely professional and always available. I see them more like a great friend that goes way out of their way to help. They were always patience, and they were quick to response for me no matter what. Great Team and Great Teamwork
I am very happy and incredibly proud to have had the opportunity to work with Kapil and Meili. You two are nothing short of amazing.
After my experience with Veterans United I WILL recommend this company to all my friends and fellow Veterans. Excellent job!
