This was an outstanding experience. Luke did a wonderful job keeping me update on everything that was going on and getting through the speedbumps. I would 100 percent recommend VU to any veteran looking to get a new home!
Would absolutely recommend! Whitney was great throughout the whole process, meeting any of my requests and the communication was on point! There was never a delay in communication and the process was smooth and easy!
My loan team did an amazing job with my first home purchase! They were very helpful and helped walk me through every step and concerns/ questions I had to make it a smooth home purchase. All the credit to my loan team!!!
I am very pleased with the service I received from Veterans United. The process was very easy and my team was awesome and very helpful. Thanks, team for the easy process.
Seth went above and beyond to offer support and to help me finance my dream home for my family. As a single mother, life gets tough sometimes, so it goes without saying that having a supportive team was invaluable. I couldn’t have asked for a better loan officer!
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Randall was absolutely incredible. He was there for us every step of the way. Always available to answer questions and guide us through everything! We could not ask for a better loan officer!!
We first contacted Blake at VU home loans last November. He got an initial estimate together and was super helpful. We changed our minds because we had plans to move to Florida. He was still helpful and told us to contact him if we needed help securing a home loan in Florida. We decided to stay at our current home and wanted to do a refinance and he couldn’t have made it easier. It took around a month and we closed on our loan. Thanks so much Blake and team. We are so pleased with the whole experience.
Very professional and the team is on top of everything! I asked if we could push up the closing and the team was able to push it up and entire week!
Thank you Veterans United. The team I had are the best in the business. Tim our financial advisor thank you for helping us get our finances together., Matt for being such a positive figure helping us get closing on track, Misty, for all the help with connecting us with the best agent and for all the restaurant tips.
We love the Italian place Misty recommended,
and finally Jeff the best fit for us and the greatest agent. Veterans United thank you.
Quality customer service. Made the process so much easier.
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I have never had a more personalized experience than I had with Veterans United. Cole, Rebecca, Rae, Nathan, and the entire team were fantastic!
Great service and exceptional customer service! Aaron Brooks was an amazing loan officer! His expertise and professionalism were top notch. Many thanks to Veterans United for hiring such a wonderful team with excellent customer service. He made this process easy!
There is a lot of room for improvement in the communication between the loan officer and loan coordinator. We were often asked to submit or answer the same questions multiple times. The roles of the loan officer and loan coordinator were not always clear and made the home selling/buying process lengthy and cumbersome. This made an already stressful time more challenging. The tone and intensity of some of the communications from the Veterans United team was a little excessive and not always respectful.
We were also quoted a reasonably lower interest rate on the initial application, only to learn that the estimated interest rate had to be “bought down” which was not a nice surprise.
We did appreciate the time that was taken to find us the best insurance rates for our home and auto. This process was smooth and seamless.
