Great experience and great team, the web portal made everything super easy!
Danielle is top tier in every aspect. She helped throughout the entire process. Timely responses, thorough feedback, and cared about our overall interest.
Had to use two different teams. Very unprofessional, lacking knowledge, entered incorrect information that I'm having to go behind them to clean up. Absolutely embarrassing.
Response from Veterans United
Hi Michael,
I'm sorry this was your experience. It sounds like the process left you feeling frustrated and without the confidence you should have had in the guidance you were receiving. That's certainly not the impression we want to leave.
If you're open to sharing more, I'd appreciate the opportunity to learn more about what happened. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Highly recommended, if you have any questions they were answered in a very timely manner. The whole team was very helpful and professional.
Evan and Sara were both phenomenal and helpful. I was overseas during my purchase, and they always made sure I was updated on events
Website portal was easy to use and the amount was pre-approved quickly
Terrible Blake should not have that job he is horrible communication took three months to close had to different delays horrible
Response from Veterans United
Hi Rodney,
I'm sorry your experience was so frustrating. Buying a home is stressful enough without delays and feeling like you're not getting the communication you need along the way. That's not the experience we want for our borrowers.
If you're open to talking more about what happened, I'd be happy to look into your concerns. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Things could have went smoother, in my opinion. It seemed like I was sending copies of the same paperwork to different people when I feel one should have received what was needed and then passed it on to others that needed it. Also, working with Amber was good, but could have been better. I think an agent should research the area where a client is wanting to buy a home and be able to tell them if it's a good neighborhood or not. I do want to thank everyone in helping us get the home that we really wanted in the area we wanted it.
Being my first time buying a house, these guys/gals are amazingly good at what they do. They had solutions for every barrier. Their systems are set up for the customer making it extremely easy. Highly recommend.
I used Veterans United to buy my first home during a military training rotation and the team of wonderful people took care of everything simply and smoothly and put in 100% effort to ensure we closed. Could not have been better!
The whole Veterans United team was very helpful, polite, and motivated. They were very proactive in reaching out and answering questions, they definitely made me feel more confident about the home buying process! I thought buying a house was going to be one big, constant headache; but working with you guys made it so easy and now I have a house! Thank you!
Very easy and a pleasure to work with
The team @ Veterans United was very professional & accommodating. They answered my calls & texts immediately. I highly recommend Veterans United to anyone seeking financing for a home.
Working with Jacob Halls, and as I have referenced them, The J Squad, it was such a pleasure. I am a graveyard shift truck driver so I sleep during the days which brought about the issue of being able to contact my loan team during their normal hours. Each and every one of Jacob’s team, from the very beginning, all the way to closing, has been very helpful and has worked with me with my schedule so that we could make it to where we are. Closed! I thank Veterans United, Jacob and all the members of his team, Kurt Lofton, and Hope, and everyone else that has helped me and my family in this process of buying a home. Thank you all!
Moved heaven and earth to accommodate my military move timeline. Couldn’t have done it without them
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Excellent work
Very professional. Information was pushed to me vice me asking all the time for info or what to do next. Very helpful answering questions and explaining the many different processes and why things are done a certain way. Great job.
An absolutely amazing experience. I felt supported and in good hands through the whole process.
Tim and Sarah both were tremendous help and I cannot thank them enough.
