Perfection in customer service and everything was so simple regarding document submission and quick efficient responses always wonderful.
Everything was smooth and an timely. The process seemed too easy!
My team went above & beyond my expectations . Always there to help me.
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This was a great experience. I did not expect a lender to put my families interests first but they did through every step of the process. Thank you Veterans United. Thank you for making our dream come true! My family and I love our new home and this wouldn't have been possible without help from the team at VU.
Was on top of all issues. Maintained constant communication with our realitor. The covered all aspects of moving to include providing information like utilities and additional information on home security, internet and so on. Highly recommend.
Can definitely find better rates at a different lender. Felt taken advantage of and communication was also not the best!
Response from Veterans United
Hi Nathan,
I’m really sorry to hear you felt let down on both the rate and the communication. When you’re making big financial decisions, you should feel supported and informed, and I understand why this left you frustrated.
If you’d like to talk through what happened, I’m here to help. You can reach out at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Very professional staff...my thanks for getting me into my new home.
Yes , fully recommend.
Veterans United, definitely made my lifetime dream come true. My team worked tirelessly to get me approved for a mortgage to buy my dream home. No more throwing money away on rent. LOVE VETERANS UNITED.
Awesome crew and great with relating information needed to process.
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This is the second time I have used Veteran's United for financing my home. Kennedy Kugle was my loan officer the first time and he provided exceptional services, very respectful personality and caring throughout the complete loan process. This time as well Kennedy was my loan officer and as expected his exceptional service provided but this time it was Outstanding and pure delight. Starting with the loan inception through to the closing date he set a record of 13 days total closing time. As if he didn't do enough already, while I am overseas, he miraculously stepped up much further by working with American Title to ensure that I closed with electronic signature's and via a video teleconference with a notary public for documents to me signed under oath. Kennedy Kugle is the best loan officer I have ever worked with in mortgage loans, with his contributions of exceptional care for Veterans United complements the reputation of the companies' great professional and ethical standards and should be considered for a nice bonus for his faithful services. Kennedy, Maria and I thank you immensely for our experience a second time with you.
Our experience with the Veterans United team has been exceptional from beginning to end. Every single person we interacted with showed professionalism, patience, and genuine care for our family’s situation. They took what could have been a stressful and overwhelming process and turned it into something smooth, organized, and fully supported.
The team went above and beyond to make sure we understood every step, every document, and every option available to us. They communicated clearly, responded quickly, and always made us feel like a priority not just another file. Their dedication showed in the way they anticipated our needs, guided us through challenges, and worked hard to keep everything on track.
Most importantly, they treated us with kindness and respect, truly making us feel like we were in good hands. Veterans United has an entire support system behind you, and you can genuinely feel that they're committed to helping military families succeed.
We are deeply grateful for their expertise and compassion, and we highly recommend them to any veteran or military family pursuing homeownership.
This was the smoothest, uncomplicated process. We couldn't have had a better experience.
I am very happy and incredibly proud to have had the opportunity to work with Kapil and Meili. You two are nothing short of amazing.
It was great and I was referred by a friend.
The process is smooth and informative with the videos.
