I cant even leave a -10 because every single thing about my transaction was a literal nightmare, closing was postponed 4x, told one thing and then another back to back, had to wait on so many people to be out of office, team had a terrible attitude when the issues were THEIR fault, and then left out important information about closing costs that caused the sellers to get into a heated argument with us AT CLOSING over how terrible the experience has been. they turned something that should have been the best moment of my life into THE WORST experience ever.
Response from Veterans United
Hey Angelise,
Thank you for sharing your feedback. I'm sorry to hear that your homebuying experience was so frustrating and stressful. Purchasing a home should be an exciting milestone, and it's disappointing to hear that repeated delays, inconsistent communication, and unexpected issues left you feeling let down.
I understand how difficult it can be when expectations change throughout the process, especially when those challenges carry through to closing. We want every borrower to feel informed, supported, and confident along the way, and I'm sorry that wasn't your experience.
I'd appreciate the opportunity to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
I am a 26 year military veteran. I served our country a long time. It was a great experience for my family and I to secure a VA loan. We decided to apply through Veterans United because of all the positive reviews we had heard about the company. Brian and his team really know how to take care of and work with veterans. The entire loan team was a pleasure to work with, and they get results! And they even responded to me on weekends on their days off. The online portal and to- do lists really streamlined the process. Fabulous experience! Thank you. -Bob and Della
Excellent Service. Second house from them.
Crystaline is amazing
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Extremely professional, detailed and thorough. I would definitely recommend him.
My experience with Veterans United was very professional and very helpful with the whole process and would recommend using them for any veteran or military affiliation.
Veterans United is absolutely amazing. This is our second time buying a home with them and it makes it a breeze. From finding relators, to our amazing loan officer Matt, to all the inbetween we don’t even get nervous. They take care of it all even being so far away from our new home. Even when it came to being in contact with Mat he would personally call us to make sure all our questions were answered, type up any estimated numbers we may need to see etc. 10/10 the best.
Laura and Blair made our home buying an easy experience.
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Veterans United is an great organization which goes beyond the call of duty to serve Veterans. This new home purchase is truly something I can call my own.
Amazing ! Loved Jaime. She is a breath of fresh air and makes it possible.
Best home buying experience I've ever had!
As a first time home buyer, I was unsure if I was capable of making the best or right decision in buying a home- or even if I SHOULD buy a home in the first place. I am happy that Ms Rebekah Moncrief was the mortgage loan person for me to have worked with in buying my home. While she is professional with an abundance of knowledge in her field, she is also personable and will listen to what I had to say or ask again and again without getting inpatient. Ms. Moncrief provided me with important information, recommendations that are needed in the home buying process. I think anyone would be happy to have Ms. Moncrief as a part of their home buying team. Thank you Rebekah Moncrief .
