Veterans United really streamlined the home buying process and made it easy for me to understand everything that was going on. They met my tight timelines to purchase a home. I honestly thought buying was going to be out of my league and was amazed at what I was capable. Thank you all even those behind the scenes whom I never met.
This was a very smooth process. Rynda Kemp was a top notch professional through this whole process. She responded quickly and ensured constant communication during this process. I will recommend Veterans United to others. Thank you
As a first time homebuyer, Veterans United made the whole process simple and relaxed from beginning to end. I can't express how easy and streamlined this was. I definitely recommend this service to any and all veterans.
Can’t say enough how the team did during a high point in my work schedule. This doesn’t happen without this group.
I want to say a big thank you to team bob for making this transition easy and simple for me. You guys were dedicated with making sure that I got this loan and for that I want to say thank you. I would highly recommend you guys to anyone.
Keep up the good work and keep helping the veterans.
Zack and Kelsey kept us updated throughout the entire process. They were there for any questions we had and answered them accordingly.
The whole team was great!!!!
Veterans United as a whole made the process so simple and easy. I will be recommending Veterans United to all my veteran friends in the market or even thinking of looking for a home. Next time I buy I will absolutely be contacting VU!
Kayla and her team did an amazing job helping me through the processes of refinancing my home. I am grateful to all of them and highly recommend them.
First Time Buyers from Crossville, Alabama in the Country.. Kyle took charge when we called to see what and where we start for buying! Amazing experience.. Couldn't have done it with out having Veterans Home Employee Kyle Buettner for this experience... God Bless You and Thank You
There was a lot of confusion and misunderstandings in terms and expectations.
However, the team was very professional and dedicated to making it work.The online secure portal was often clunky and unreliable/unwieldy. Overall, it was a tense ride and experience that while I am very pleased got through to completion does leave me scarred about the process. While I recommend the product, I am left with concerns about the process.
Response from Veterans United
Hey Michael,
Thank you for sharing this great feedback. We’re happy to take a closer look at your experience as a whole. Derrick from our Client Advocate team has reached out to listen and look into your concerns if you’d like.
I’m sorry things did not go as smoothly as hoped. We are here to help however we can.
Most sincerely,
Kendra, Client Relations
In general I would say VU was a good experience but I would have liked more transparency and communication
Tim, Natalie and Marizel were phenomenal. My wife and I were first time home buyers and we were treated with the utmost respect. They answered every question promptly and with understanding. Great experience! Stu in Virginia
